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Qantaslink > SOPS & CASA > Flashcards

SOPS & CASA Flashcards

1
Q

How many crew are required on the 400

A

2

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2
Q

Whats the max number of infants on the 200 series?

A

5

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3
Q

What’s the max number of infants on the 300/400 series?

A

6

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4
Q

What’s the max number of pax on the 200 series?

A

36 and with all infants 41

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5
Q

What is the max number pax on a 300 series

A

50 and with all infants 56

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6
Q

What is the max number of pax on a 400 series

A

74 and with all infants 80

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7
Q

What is the age bracket for an infant?

A

Pax/infant under 2

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8
Q

What is the age bracket for a child?

A

Pax/children 2-11 years inclusive

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9
Q

What are the four cs of written communication?

A

Clear, concise, complete, courteous.

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10
Q

What is “faso”

A

Flight attendant standard order

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11
Q

What is CAA

A

Civil aviation act

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12
Q

What is CAR

A

Civil aviation regulations

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13
Q

What is CAO

A

Civil aviation orders

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14
Q

What is casr

A

Civil aviation safety regulations

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15
Q

What is the pilot in commands responsibility?

A

Ensure safety of aircraft, passengers, mail, cargo and crew

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16
Q

What is damp?

A

Drug alcohol management plan

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17
Q

If a passenger refuses screening, can we refuse both the bag and the passenger

A

Yes

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18
Q

Can we accept passengers with infections diseases for travel?

A

No

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19
Q

What is an ASO?

A

Aviation security officer

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20
Q

What is the minimum flight deck occupancy?

A

1

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21
Q

What are the exceptions to access the flight deck?

A

1- permitted by the captain

2- member of operating crew

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22
Q

How many crew are required on the 300?

A

1

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23
Q

How many crew operate the 200?

A

1

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24
Q

What is the procedure during refuelling?

A

1- remain at the main door to supervise passengers.
2- ensure aisles and exits are unobstructed.
3- be prepared for immediate evacuation.

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25
Q

How many fas must you have on board while refuelling on the 400 series and how many pax can you have?!

A

1 crew member to 72 passengers.

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26
Q

When must you be wearing seatbelts?

A

T- take off and landing
I- instrument approach
T- turbulant conditions
A- aircraft flying at a height less than 1,000ft above terrain.

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27
Q

What is hiro

A

Hazardous incident report online

28
Q

A disabled passenger is allowed on board if?

A

1- precautions are taken to prevent hazards to other passengers
2- not in the exit or obstructing exit
3- pre flight brief given

29
Q

Passengers must orally briefed, before each take off on the following items:

A
  • seatbelts (how to use and adjust)
  • no smoke (on board or toilet)
  • exits (where/location)
  • floatation devises (how to use and where to find)
  • stowage of hand luggage (where)
  • presence on board or survival equipment where applicable
30
Q

What are the exit row restrictions?

A
  • Parent of guardian with a child under 15
  • Whole family travelling
  • passengers with infants
  • passengers with a service dog
  • passengers who require infant/extension seat belt.
  • deportees or pic
  • people who are unable to move quickly or assist crew.
  • passengers who cannot understand crew
  • passengers with an amputated or prosthetic limb
  • passengers withs with visual or hearing impairment.
31
Q

During refuelling ….

A

1- passengers can not embark or disembark unless they do not linger near the aircraft and a offficer directs them safely to/from the aircraft.
2- smoking doesn’t occur within 15 metres of the aircraft
3- the fasten seatbelt sign is turned off
4- the no smoking sign is turned on
5- the aircraft emergency lights are armed
6- the main entry door must be open with the boarding equipment in place
7- the evacuation paths outside the aircraft are clear of obstruction.

32
Q

What must you tell all passengers during a refuelling briefing?

A
  • the fuel is being loaded
  • the location of emergency exits
  • seatbelts must be unfastened
  • not to smoke or use any ignition hazard
  • not to use the aircraft toilet
33
Q

If crew are involved in a near moss, workplace injury or illness, how is this reported?

A

HIRO- hazardous incident report online

34
Q

Who is responsible to decide whether or not you’re fit to fly

35
Q

What does casa stand for

A

Civil aviation safety authority

36
Q

What is the legal authority of the pilot in command

A

To ensure safety of aircraft, passengers, crew, mail and cargo

37
Q

How many crew to passengers in aus/nz?

A

Aus- 1 crew to 36 pax

Nz - 1 crew to 50 pax

38
Q

What is the number of operating crew for each aircraft type

A

200- 1 cc
300- 1** cc
400- 2 cc

39
Q

How long before sign on must Cabin crew refrain from consuming alcohol?

A

8 hours prior to aircraft departure

40
Q

What is the policy on making statements about the qantas group to the media?

A

Qantas employees are not allowed to speak to the media

41
Q

What is the requirement for carriage of fire extinguishers?

A

1 in the flight deck, 1 in the galley complex and one near the toilet complex. 200/300 carry 4 and 400 carry 5

42
Q

What is the requirement for pbe to be carried?

A

Must be carried for all cabin crew or equal the number of handheld fire enti guishers, whatever is less.

43
Q

What is the requirement for restraint equipment?

A

Pilot must approve of the use and must be hidden in a cupboard which is readily accessible to cabin crew but not visible to passengers. 1 is also in the flight deck

44
Q

What is the requirement for the illumination of emergency exits?

A

Emergency lights switched on or normal cabin lights on with emergency lights in armed position.

45
Q

What age is an infant classified as?

A

Less than two years

46
Q

What is the age of an infant?

A

2-11 years inclusive

47
Q

What is the max number of pax on 200,300,400 (including infants)

A

200- 41
300- 56
400- 80

48
Q

What must all pre boarded passengers be briefed on prior to the commencement of the safety demo

A

Where, when and how

49
Q

What are the additional exit from req for the 300 and 400?

A

300- when carrying more than 16 passengers, it is a requirement to have 4 ABPS in 10 a, b, d, c
400- for take off and landing when carrying more than 72 pax. You must have 2 ABPS in 2C and 2D.

50
Q

When must all passageways and exits be clear of obstruction?

A

When the aircraft with passengers onboard is inflight and below 1000 ft or is on the ground (except when boarding and disembarking)

51
Q

When must seatbelts be worn?

A

T- take off and landing
I- instrument approach
T - turbulence
A- when the aircraft is flying less than 1000 ft above terrain

52
Q

What are the exit row restrictions

A

No children under 15
No families
No infants
No pax that requires an extension seatbelt.
No PIC
No visually impared
No hearing impared
No passengers that can’t move quickly or fast enough
No passengers that cannot understand cabin crew
No service dogs
No one with prosthetic limbs/amputations

53
Q

Where must PICS be seated

A

In the last row in the aisle seat with escort in the aisle seat

54
Q

When pax are on board and we are refuelling, what’s the 7, 5, 3 procedures?

A

1- being marshalled to a/c and not lingering around the aircraft.
2- making sure no smoking is occurring within 15 metres of the aircraft
3- main entry door open with boarding equipment in place
4- no smoking sign on
5- seatbelt sign off
6- aisles and exits clear of any obstruction
7- emergency lights in armed position

1- fuel is being loaded
2- where the exits are 
3- no use of toilet 
4- seatbelts must be unfastened 
5- not to smoke or use any ignition

1- cc to remain at the main exit door to supervise pax
2- aisles and exits unobstructed
3- prepare for immediate evacuation

55
Q

What are the requirements for carriage of guide and assistant dogs?

A
  • restrained in moisture absorbing matt
  • must not occupy a seat
  • not teathered to aircraft seatbelt
  • must advise flight crew when a dog is on board
  • PETC must show on boarding pass
  • must not be seated in exit row
  • must not enter into the aisle
  • spare Matt’s must be carried
  • dog to ore board if possible.
56
Q

Who is authorised to travel in the flight deck?

A

Qantas staff on duty travel, staff on staff travel, officials on duty or visiting staff member of approved manufacturers.

57
Q

What’s the exceptions for PIC not requiring an escort?

A
  • children under 12, in custody on a protective basis
  • deportees under control. But not restrained by immigration
  • service personnel, absent without leave (AWOL)
58
Q

When must all passage ways and exits be free of all obstructions?

A

When the AC with pax on board is inflight and flying below 1000ft and when on ground (except when boarding and disembarking)

59
Q

What is the requirement for the carriage of life jackets?

A

1 life jacket per occupant when flying more than fifty miles from land or the take off and landing approach is over water. Life jackets must be carried on all aircrafts.

60
Q

What is the requirement for carriage of first aid kits?

A

1- clearly identifies, readily available and distributed through the aircraft in clearly marked stowage compartments.
2- marked with the date of last inspection
3- located as close as practicable to an emergency exit where there is only 1 kit.

61
Q

What is the requirement when/to carrying infants on board

A
  • issued with an infant seatbelt and explained on how to use it.
62
Q

What must passengers be orally brief on before take off on each flight?

A

Seatbelts, how to use and adjust
Exits, where they are located
Smoking on the aircraft and toilets
The use of floatation devices where applicable
Stowage of hand luggage
The presence on board of special survival equipment, where applicable

63
Q

What is a cctr

A

Cabin crew trip record

64
Q

What does a cctr report

A

Delays, catering issues

65
Q

What is casa

A

Civil aviation safety authority

Qantaslink (4 decks)

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