SOP - Stage 3: Design and Build

Question 1

What is the purpose of this stage (3: Design and Build)?

Answer 1

Design monitoring functionality based on business/tech requirements (to build and to meet objectives)

Question 2

What are the 8 key activities for the Design and Build stage (stage 3)?

Answer 2

*TOOL
1. Define threshold and indicator criteria
2. Determine business and tech requirements.
3. Develop CM tool
4. Finalise CM blueprint

• Environment
  5. Uplift process objective to include CM
  6. Create indicator in GRACE
  7. Publish/republish model in PH
  8. Register CM

Question 3

Who determines the outcome thresholds the process is aiming to achieve, and the indicator (GRACE) which informs the process performance?

Answer 3

The Process Owner

Question 4

Why have thresholds?

Answer 4

Monitor processes and take corrective action where required (e.g., notified if complaints are not resolved in time)

Question 5

What are two kinds of thresholds?

Answer 5

1. Warning threshold (before breach occurs)
2. Breach threshold (defines when breach occurs)

Question 6

What do Key Process Indicators do?

Answer 6

Record performance of a process an help monitor whether a process is consistently achieving its objectives. Enables Process Owner and Business Leaders to determine if processes are being performed within tolerance levels as per risk appetite, and if any corrections are required.

Question 7

What are 3 business requirements that must be considered during the Design and Build stage?

Answer 7

1. Definition of a ‘deviation’
2. Deviation notification method
3. GRACE indicator threshold requirements

Question 8

What are 2 tech requirements that must be considered during the Design and Build stage?

Answer 8

1. Data sources required
2. Notification configuration

Question 9

What is the minimum reporting frequency for CM?

Answer 9

Monthly

Question 10

Where and why is CM regustered?

Answer 10

Registered in a central repository for continuous improvement and reporting