SOP - Stage 1: Identification

Question 1

What is the purpose of the identification stage?

Answer 1

Identify opportunities for CM implementation. Serves as first evaluation for businesses to consider where CM can deliver the most benefit to processes executed.

Question 2

What are the two key activities in the identification stage?

Answer 2

1. Generate list of all business processes.
2. Identify CM opportunities.

Question 3

Can processes that aren’t documented in Process Hub be considered for CM?

Answer 3

Yes, but they must be documented to be used in CM.

Question 4

Where is the list of processes generated from?

Answer 4

1. PH (advanced search)
2. CCoE Reporting data extract

Question 5

What are the 4 key considerations for whether a process is suitable for CM?

Answer 5

1. Significance to Customers & Colleagues
2. Compliance (linked to obligations or breaches/events)
3. Is process a CO?
4. Residual Risk - high or very high? (Based on risk profiling).