Software Troubleshooting Flashcards

1
Q

A type of software that manages the startup sequence of an operating system is known as:

A

Boot loader

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2
Q

Two hardware-related solutions that can be used in troubleshooting failed system boot process

A

Drive cable/connector check Hard drive replacement

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3
Q

What is the name of the boot loader software used in Windows Vista and later releases of the Microsoft OS

A

WINLOAD.EXE

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4
Q

Windows Version Release Order

A

XP -2001 VISTA- 2007 WIN 7-2009 WIN 8.8.1- 2012 WIN 10- 2015

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5
Q

How to engage the Automatic Repair utility in Windows 8/8.1

A

Holding the Shift key and left-clicking on the power options button while in Windows

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6
Q

A boot loader application used in Windows XP is:

A

NTLDR

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7
Q

How to force Windows into Safe mode during next system boot?

A

System Configuration (MSCONFIG) utility while in Windows

Click Boot tab

Check the Safe boot option

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8
Q

An essential Windows XP startup file containing a list of installed OSs as well as information on the location of the operating system files is called:

A

BOOT.INI

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9
Q

boot loader software used in Linux operating systems?

A

GRUB

LILO

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10
Q

In Windows Vista and newer releases of the Microsoft operating system the BOOT.INI file is replaced by:

A

Boot Configuration Data (BCD) Replaces Boot.ini file

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11
Q

Startup files required to launch Windows XP? (Select 3 answers)

A

NTLDR

NTDETECT.COM

BOOT.INI

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12
Q

Startup files required to launch Windows Vista/7/8/8.1 include: (Select 3 answers)

A

BOOTMGR

BCD

WINLOAD.EXE

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13
Q

How to revert back to the previously installed driver when a device fails after driver update?

A
  • > In Device Manager
  • > Double-click the device type to view devices in that category
  • > Right-click on the device and select Properties
  • > On the Driver tab
  • > Click the Roll Back Driver button
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14
Q

What could cause slow performance of Hard Drive (3)

A

Insufficient Memory

DIsk Thrashing

File Fragmentation

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15
Q

What is the correct sequence of steps for launching the disk defragmenter utility in MS Windows?

A
  • In Windows Vista/7: Open Windows Explorer
  • In Windows 8/8.1: Open File Explorer
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16
Q

Does Solid State-Drives (SSDs) require periodic defragmentation in order to improve system performance?

A

Yes

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17
Q

These may cause slow computer system performance?

A
  • Unpatched OS
  • Malware presence
  • OS power management options
  • File fragmentation
  • Disk thrashing
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18
Q

Automatic booting into Safe mode on a Windows-based host might be caused by: (Select 2 answers)

A

MSCONFIG settings

Corrupt device driver

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19
Q

MS Windows system utilities that help identify corrupt device drivers include: (Select 2 answers)

A
  • Device Manager (DEVMGMT.MSC)
  • Event Viewer (EVENTVWR)
20
Q

Which of the Control Panel applets in Windows 7/8/8.1 provides access to a system tool used for troubleshooting mismatched file associations?

A

Default Programs

21
Q

How to troubleshoot “NTLDR is missing” error message displayed during system boot? (Select 3 answers)

A
  • Startup Repair utility
  • Disconnecting any external drives
  • Adjusting the boot sequence in CMOS setup utility
22
Q

Possible Causes of “Missing operating system” error message displayed during system boot?

A
  • Corrupt (MBR)
  • Damaged hard drive
  • BIOS does not detect the hard drive
  • System partition not set as active
23
Q

How to troubleshoot “Missing operating system” error message displayed during system boot?

A
  • Startup Repair
  • BOOTREC.EXE
  • Verify that the drive is detected in BIOS
  • System partition set as active
24
Q

How to troubleshoot missing system GUI in MS Windows?

A
  • SFC.EXE
  • VGA mode
  • Safe mode/ video driver update
25
"Kernel panic" is a term used to describe stop errors in:
- Linux - Android - Mac
26
# r Boot loader is a type of software that manages
the startup sequence of an operating system is known as:
27
# r Drive cable/connector check & Hard drive replacement can be used to troubleshoot
hardware-related issues causing failed system boot process
28
# r WINLOAD.EXE is the name of the boot loader software used in
Windows Vista and later releases of the Microsoft OS
29
# r Holding the Shift key and left-clicking on the power options button while in Windows
will engage the Automatic Repair utility in Windows 8/8.1
30
# r NTLDR is a boot loader application used in
Windows XP
31
# r Checking the Safe boot option on the Boot tab of the System Configuration (MSCONFIG) utility while in Windows
How to force Windows into Safe mode during next system boot?
32
# r BOOT.INI is an essential Windows XP startup file containing a list of
installed OSs as well as information on the location of the operating system files
33
# r GRUB & LILO are
boot loader software used in Linux operating systems
34
# r Boot Configuration Data (BCD) Replaces Boot.ini file
In Windows Vista and newer releases of the Microsoft operating system the BOOT.INI file is replaced by:
35
# r NTLDR NTDETECT.COM BOOT.INI
Startup files required to launch Windows XP?
36
# r BOOTMGR BCD WINLOAD.EXE
Startup files required to launch Windows Vista/7/8/8.1 include: (Select 3 answers)
37
# r - \> In Device Manager - \> Double-click the device type to view devices in that category - \> Right-click on the device and select Properties - \> On the Driver tab - \> Click the Roll Back Driver button
How to revert back to the previously installed driver when a device fails after driver update?
38
# r Insufficient Memory DIsk Thrashing File Fragmentation
What could cause slow performance of Hard Drive (3)
39
# r - Unpatched OS - Malware presence - OS power management options - File fragmentation - Disk thrashing
These may cause slow computer system performance?
40
# r MSCONFIG settings or Corrupt device driver will cause
Automatic booting into Safe mode on a Windows-based host
41
# r - Device Manager (DEVMGMT.MSC) - Event Viewer (EVENTVWR)
MS Windows system utilities that help identify corrupt device drivers
42
# r - Startup Repair utility - Disconnecting any external drives - Adjusting the boot sequence in CMOS setup utility
How to troubleshoot "NTLDR is missing" error message displayed during system boot? (Select 3 answers)
43
# r - Damaged hard drive - BIOS does not detect the hard drive - System partition not set as active - Corrupt (MBR)
Possible Causes of "Missing operating system" error message displayed during system boot?
44
# r - Startup Repair - BOOTREC.EXE - Verify that the drive is detected in BIOS - DISKPART utility to label the system partition as active
How to troubleshoot "Missing operating system" error message displayed during system boot?
45
# r - Safe mode video driver update - (SFC.EXE) - VGA mode
How to troubleshoot missing system GUI in MS Windows?
46
# r - Linux - Android - Mac
"Kernel panic" is a term used to describe stop errors in: