Software Troubleshooting Flashcards
A type of software that manages the startup sequence of an operating system is known as:
Boot loader
Two hardware-related solutions that can be used in troubleshooting failed system boot process
Drive cable/connector check Hard drive replacement
What is the name of the boot loader software used in Windows Vista and later releases of the Microsoft OS
WINLOAD.EXE
Windows Version Release Order
XP -2001 VISTA- 2007 WIN 7-2009 WIN 8.8.1- 2012 WIN 10- 2015
How to engage the Automatic Repair utility in Windows 8/8.1
Holding the Shift key and left-clicking on the power options button while in Windows
A boot loader application used in Windows XP is:
NTLDR
How to force Windows into Safe mode during next system boot?
System Configuration (MSCONFIG) utility while in Windows
Click Boot tab
Check the Safe boot option
An essential Windows XP startup file containing a list of installed OSs as well as information on the location of the operating system files is called:
BOOT.INI
boot loader software used in Linux operating systems?
GRUB
LILO
In Windows Vista and newer releases of the Microsoft operating system the BOOT.INI file is replaced by:
Boot Configuration Data (BCD) Replaces Boot.ini file
Startup files required to launch Windows XP? (Select 3 answers)
NTLDR
NTDETECT.COM
BOOT.INI
Startup files required to launch Windows Vista/7/8/8.1 include: (Select 3 answers)
BOOTMGR
BCD
WINLOAD.EXE
How to revert back to the previously installed driver when a device fails after driver update?
- > In Device Manager
- > Double-click the device type to view devices in that category
- > Right-click on the device and select Properties
- > On the Driver tab
- > Click the Roll Back Driver button
What could cause slow performance of Hard Drive (3)
Insufficient Memory
DIsk Thrashing
File Fragmentation
What is the correct sequence of steps for launching the disk defragmenter utility in MS Windows?
- In Windows Vista/7: Open Windows Explorer
- In Windows 8/8.1: Open File Explorer
Does Solid State-Drives (SSDs) require periodic defragmentation in order to improve system performance?
Yes
These may cause slow computer system performance?
- Unpatched OS
- Malware presence
- OS power management options
- File fragmentation
- Disk thrashing
Automatic booting into Safe mode on a Windows-based host might be caused by: (Select 2 answers)
MSCONFIG settings
Corrupt device driver
MS Windows system utilities that help identify corrupt device drivers include: (Select 2 answers)
- Device Manager (DEVMGMT.MSC)
- Event Viewer (EVENTVWR)
Which of the Control Panel applets in Windows 7/8/8.1 provides access to a system tool used for troubleshooting mismatched file associations?
Default Programs
How to troubleshoot “NTLDR is missing” error message displayed during system boot? (Select 3 answers)
- Startup Repair utility
- Disconnecting any external drives
- Adjusting the boot sequence in CMOS setup utility
Possible Causes of “Missing operating system” error message displayed during system boot?
- Corrupt (MBR)
- Damaged hard drive
- BIOS does not detect the hard drive
- System partition not set as active
How to troubleshoot “Missing operating system” error message displayed during system boot?
- Startup Repair
- BOOTREC.EXE
- Verify that the drive is detected in BIOS
- System partition set as active
How to troubleshoot missing system GUI in MS Windows?
- SFC.EXE
- VGA mode
- Safe mode/ video driver update
“Kernel panic” is a term used to describe stop errors in:
- Linux
- Android
- Mac
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Boot loader is a type of software that manages
the startup sequence of an operating system is known as:
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Drive cable/connector check & Hard drive replacement can be used to troubleshoot
hardware-related issues causing failed system boot process
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WINLOAD.EXE is the name of the boot loader software used in
Windows Vista and later releases of the Microsoft OS
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Holding the Shift key and left-clicking on the power options button while in Windows
will engage the Automatic Repair utility in Windows 8/8.1
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NTLDR is a boot loader application used in
Windows XP
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Checking the Safe boot option on the Boot tab of the System Configuration (MSCONFIG) utility while in Windows
How to force Windows into Safe mode during next system boot?
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BOOT.INI is an essential Windows XP startup file containing a list of
installed OSs as well as information on the location of the operating system files
r
GRUB & LILO are
boot loader software used in Linux operating systems
r
Boot Configuration Data (BCD) Replaces Boot.ini file
In Windows Vista and newer releases of the Microsoft operating system the BOOT.INI file is replaced by:
r
NTLDR
NTDETECT.COM
BOOT.INI
Startup files required to launch Windows XP?
r
BOOTMGR
BCD
WINLOAD.EXE
Startup files required to launch Windows Vista/7/8/8.1 include: (Select 3 answers)
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- > In Device Manager
- > Double-click the device type to view devices in that category
- > Right-click on the device and select Properties
- > On the Driver tab
- > Click the Roll Back Driver button
How to revert back to the previously installed driver when a device fails after driver update?
r
Insufficient Memory
DIsk Thrashing
File Fragmentation
What could cause slow performance of Hard Drive (3)
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- Unpatched OS
- Malware presence
- OS power management options
- File fragmentation
- Disk thrashing
These may cause slow computer system performance?
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MSCONFIG settings or Corrupt device driver will cause
Automatic booting into Safe mode on a Windows-based host
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- Device Manager (DEVMGMT.MSC)
- Event Viewer (EVENTVWR)
MS Windows system utilities that help identify corrupt device drivers
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- Startup Repair utility
- Disconnecting any external drives
- Adjusting the boot sequence in CMOS setup utility
How to troubleshoot “NTLDR is missing” error message displayed during system boot? (Select 3 answers)
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- Damaged hard drive
- BIOS does not detect the hard drive
- System partition not set as active
- Corrupt (MBR)
Possible Causes of “Missing operating system” error message displayed during system boot?
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- Startup Repair
- BOOTREC.EXE
- Verify that the drive is detected in BIOS
- DISKPART utility to label the system partition as active
How to troubleshoot “Missing operating system” error message displayed during system boot?
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- Safe mode video driver update
- (SFC.EXE)
- VGA mode
How to troubleshoot missing system GUI in MS Windows?
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- Linux
- Android
- Mac
“Kernel panic” is a term used to describe stop errors in:
