SOFTTAILS AND COCKTAILS BECERAGE SERVICE PROCEDURES

Question 1

what does “never-ending”beverage service mean?

Answer 1

always bringing refills with out being prompted too until the guest leaves.

Question 2

what two things come with our coffee?

Answer 2

sugar caddy and creamer served with a bell creamer

Question 3

(True or False) clean tables are more important than refills?

Answer 3

(FALSE) guest needs are more important

Question 4

what cocktails are included in our happy hour?

Answer 4

all cocktails that are listed on our cocktail menu are available during happy hour.

Question 5

describe how the happy hour special works

Answer 5

all menu cocktails are $3.95 from 3-3:59 $4.95 from 4-4:59 $5.95 from 5-5:59

Question 6

what days of the week do we do happy hour?

Answer 6

every day of the week

Question 7

can you sub liquors on menu cocktails & get happy hour pricing?

Answer 7

NO!

Question 8

how many happy hour drinks can 1- person have in front of them at a time?

Answer 8

2 drinks in front of them at one time per the law

Question 9

we are unsure of what the guest is looking for in an alcoholic beverage- who should we should we ask for help?

Answer 9

BARTENDERS, manager, or zoners

Question 10

what is the expected timing for each bar ticket to be prepared?

Answer 10

2-3 minutes

Question 11

when filling a glass for tea or soda, how much ice should you add?

A. Halfway
B. Bottom half
C. Full to the top

Answer 11

C. full to the top

Question 12

where does our coffee come from and what does it support?

Answer 12

EOTE coffee company which means Ends of the Earth which supports willow springs boys ranch for underprivilaged kids

Question 13

what do we call our happy hour special?

Answer 13

3-4-5