social interaction (textbook)

Question 1

dimensions: height, width, length, time and

Answer 1

social

Question 2

organizations

Answer 2

collectivities characterized by social structure
where people find themselves connected to others

Question 3

status and role

Answer 3

location on social map
culturally defined position in organization
connected in systemic ways - gives organization its structure

Question 4

norms

Answer 4

connection between statuses - accepted way of doing things

Question 5

status and norms defined by

Answer 5

culture, the blueprint for an organization

Question 6

2 ways to occupy status

Answer 6

ascribed and achieved

Question 7

emotion management

Answer 7

“feeling rules”
culturally transmitted scripts
what they should feel, for how long and how much

Question 8

emotion labor

Answer 8

dealing with angry/misbehaving people
women more likely to do this

Question 9

emotion labor increasingly more needed among employers

Answer 9

t

Question 10

2 reasons to manage emotions

Answer 10

constraint (expectation in public&jobs)
autonomy (makes routines more bearable)

Question 11

all conversations require subtle…

Answer 11

competition for attention

Question 12

common unresponsiveness does what to a conversation

Answer 12

turns it into ones own

Question 13

conflict theory

Answer 13

competition for attention, approval, prestige, information, money all guides social interactions
- people try to gain the most socially, emotionally, economically while paying the least

Question 14

power and social interaction

Answer 14

statuses in hierarchy when interacting - degree of inequality affects character of interaction between parties
- people driving expensive cars less likely to slow down

Question 15

domination interaction

Answer 15

extreme type of interaction
- subordinate lives in constant fear
- ex: sasi and me

Question 16

cooperation interaction

Answer 16

power more or less equally distributed
- happier marriages when work/power is distributed

Question 17

power and position

Answer 17

power determines successful action
- unequal power - part of the way organizations are designed

Question 18

cultural scaffolding

Answer 18

set of cultural values and beliefs that make power arrangements reasonable

Question 19

symbolic interaction

Answer 19

• interactions based on learned norms
• “taking the role of the other” - seeing yourself from the view of those you interact with
• interpreting words/signals and adjusting behavior

Question 20

goffman’s dramaturgical analogy

Answer 20

• front and back stage
• popular variant of symbolic interactionism
• implies there is no single self

Question 21

role distancing

Answer 21

• no serious commitment to the role - “going through the motions”
• “my parents forced me to play the trumpet i don’t actually like it”

Question 22

ethnomethodology

Answer 22

study of methods used - often unconsciously - to make sense of what people do and say
- everyday interactions couldn’t happen without pre-existing shared norms/understandings

Question 23

breaching experiments

Answer 23

illustrate importance of ritualistic interactions by disrupting patterns

Question 24

verbal and nonverbal conversation - social context of language

Answer 24

people can sometimes better translate than computers - they know the social context

Question 25

status cues

Answer 25

visual indicators of person’s social position
- clothes, how the speak, where they live

Question 26

what can status cue generate

Answer 26

stereotypes

Question 27

carding

Answer 27

police stops, questions, - can document people for general investigation - black people 3.2x more likely to get carded in Toronto

Question 28

feminine characteristics of non-verbal communication

Answer 28

keep body small and contained (don’t take up too much space),

Question 29

expansive body postures show…

Answer 29

power and entitlement, encourages deviant conduct - more likely to cheat, steal, etc

Question 30

theories of social interaction

Answer 30

feminist, conflict, symbolic interactionist

Question 31

sustained microlevel interaction gives rise to

Answer 31

mesostructures (networks, groups, organizations)