Slide 4 Flashcards
What is communication?
The exchange of information between a sender and a receiver and the inference of meaning between participants (O’Reilly and Pondy 1979)
What is organizational communication?
the process by which organizationally relevant information is transmitted, with the aim of:
- making some impact on the receiver’s attitude or work behaviour
- Syncing all aspects of the organization together
- Clarifying organizational goals, activities, aspirations etc to everyone
What are the principles or 7cs of organizational communication?
- correct
- complete
- concrete
- concise
- coherent
- courteous
- clear
What are the levels of communication?
- interpersonal communication
- intra-organisational communication
- inter-organisational communication
- organization-environment communication
What is interpersonal communication?
This is communication that takes place between or among individuals
What is intra-organisational communication?
It is communication between groups or subunits of the same organisation
What is inter-organisational communication?
This is communication between organisations
What is organization-environment communication?
This is communication between organizations and their environments
What is job satisfaction?
A pleasurable or positive emotional state resulting from the appraisal of one’s job or job experiences
What are the functions of organizational communication?
- information
- planning and control
- motivation
- expressing feelings
- integration
- developmental function
- feedback
What are the advantages of email as a means of communication?
- quickly written sent and stored
- low cost for distribution
What are the disadvantages of email as a means of communictaion?
- information overload
- lack of emotional content, cold and impersonal
What are the advantages of instant messaging?
Real-time email transmitted straight to the receiver’s desktop
What is the disadvantage of instant messaging?
It can be intrusive and distracting
What are the requirements for achieving objectives of communication?
- recipients’ attention
- recipients’ comprehension
- recipient’s acceptance
- choosing the appropriate channel
What is non-verbal communication?
It is a situation whereby we convey messages without words, the meaning is enhanced by the communicator’s tone of voice loudness, rate and timing
What are the forms of nonverbal communication?
- body movement: unconscious motions that provide meaning
- tones and voice emphasis
- facial expressions
- physical distance
- clothing
What are the different directions of communication?
- downward communication
- upward communication
- lateral communication( horizontal, diagonal)
What is downward communication?
This is the communication of information from superiors to subordinates
What is upward communication?
This is the communication of information from subordinates to superiors, usually along the chain of command
What is horizontal communication?
This is communication between or among people at the same level of authority in organisations. eg, team members
What is diagonal communication?
This is communication done between persons at different levels who have no direct authority over each other
What is hearing?
This is registering stimuli based on sound
What is listening?
This is paying attention to what we hear, interpreting what we hear and remembering the stimuli
