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Organizational psychology > Slide 4 > Flashcards

Slide 4 Flashcards

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1
Q

What is communication?

A

The exchange of information between a sender and a receiver and the inference of meaning between participants (O’Reilly and Pondy 1979)

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2
Q

What is organizational communication?

A

the process by which organizationally relevant information is transmitted, with the aim of:

  1. making some impact on the receiver’s attitude or work behaviour
  2. Syncing all aspects of the organization together
  3. Clarifying organizational goals, activities, aspirations etc to everyone
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3
Q

What are the principles or 7cs of organizational communication?

A
  1. correct
  2. complete
  3. concrete
  4. concise
  5. coherent
  6. courteous
  7. clear
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4
Q

What are the levels of communication?

A
  1. interpersonal communication
  2. intra-organisational communication
  3. inter-organisational communication
  4. organization-environment communication
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5
Q

What is interpersonal communication?

A

This is communication that takes place between or among individuals

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6
Q

What is intra-organisational communication?

A

It is communication between groups or subunits of the same organisation

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7
Q

What is inter-organisational communication?

A

This is communication between organisations

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8
Q

What is organization-environment communication?

A

This is communication between organizations and their environments

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9
Q

What is job satisfaction?

A

A pleasurable or positive emotional state resulting from the appraisal of one’s job or job experiences

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10
Q

What are the functions of organizational communication?

A
  1. information
  2. planning and control
  3. motivation
  4. expressing feelings
  5. integration
  6. developmental function
  7. feedback
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11
Q

What are the advantages of email as a means of communication?

A
  1. quickly written sent and stored
  2. low cost for distribution
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12
Q

What are the disadvantages of email as a means of communictaion?

A
  1. information overload
  2. lack of emotional content, cold and impersonal
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13
Q

What are the advantages of instant messaging?

A

Real-time email transmitted straight to the receiver’s desktop

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14
Q

What is the disadvantage of instant messaging?

A

It can be intrusive and distracting

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15
Q

What are the requirements for achieving objectives of communication?

A
  1. recipients’ attention
  2. recipients’ comprehension
  3. recipient’s acceptance
  4. choosing the appropriate channel
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16
Q

What is non-verbal communication?

A

It is a situation whereby we convey messages without words, the meaning is enhanced by the communicator’s tone of voice loudness, rate and timing

17
Q

What are the forms of nonverbal communication?

A
  1. body movement: unconscious motions that provide meaning
  2. tones and voice emphasis
  3. facial expressions
  4. physical distance
  5. clothing
18
Q

What are the different directions of communication?

A
  1. downward communication
  2. upward communication
  3. lateral communication( horizontal, diagonal)
19
Q

What is downward communication?

A

This is the communication of information from superiors to subordinates

20
Q

What is upward communication?

A

This is the communication of information from subordinates to superiors, usually along the chain of command

21
Q

What is horizontal communication?

A

This is communication between or among people at the same level of authority in organisations. eg, team members

22
Q

What is diagonal communication?

A

This is communication done between persons at different levels who have no direct authority over each other

23
Q

What is hearing?

A

This is registering stimuli based on sound

24
Q

What is listening?

A

This is paying attention to what we hear, interpreting what we hear and remembering the stimuli

25
Q

What are some effective listeners’ patterns of behaviour?

A
  1. establish eye contact
  2. show interest in what is said
  3. avoid distracting actions/gestures
  4. ask relevant questions
  5. try to control your emotions
  6. avoid interrupting the speaker
  7. make a smooth transition between the role of listener and speaker
26
Q

What are some suggestions for effective feedback skills?

A
  1. focus on specific behaviours/incidents
  2. keep feedback impersonal to avoid an emotional response
  3. keep feedback goal-oriented
  4. short time intervals
  5. ensure understanding
  6. ensure control by recipient

Organizational psychology (6 decks)

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