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Skills Test > Skills New > Flashcards

Skills New Flashcards

1
Q

what are the 4 parts of the mission statement

A
  • to exceed our customer’s expectations for service, quality, and value
  • to provide our employees with a great place to work
  • to be the most valued and trusted transportation service provider in the world
  • to serve our communities as a committed corporate citizen
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2
Q

what are the 8 founding values

A
  • our brands are the most valuable things we own
  • we work hard…and we reward hard work
  • customer service is out way of life
  • great things happen when we listen to our customers and each other
  • person honesty and integrity are the foundation of our success
  • we strengthen our communities, one neighborhood at a time
  • our company is a fun and friendly place where teamwork rules
  • our doors are open
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3
Q

what does SQI stand for, and what does it measure

A

service quality index, and it measure the quality of service provided to customers

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4
Q

what was TSQI for corporate and C5 last month

A

82 for corporate
83 for C5

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5
Q

what is the definition of an asset and its balance

A
  • A resource that the company owns that has economic value and will provide future benefits
    Holds a debit balance
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6
Q

what is the definition of a liability

A
  • Debt that a business owes to another entity
    Holds a credit balance
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7
Q

what is the definition of an expense and its balance

A
  • Costs incurred to operate a business
  • Holds a debit balance
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8
Q

name 3 asset accounts and their #

A

400000 - DR Rate
400800 - Drop off revenue
400820 - collection charge

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9
Q

name 3 expense accounts and their #

A

500300 - preventative maintenance
500350 - corrective maintenance
500320 - Misc DR

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10
Q

what are spreads for gorup, DR, DR south and north, truck, truck north and south

A

SX
SR
SL
SC
SE
TN
TS

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11
Q

what is the account for cust sat

A

622200

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12
Q

what are 5 reasons for cust sat write off

A
  • dirty car
  • miscommunication
  • car class
  • wait time
  • mechanical issues
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13
Q

what query is pulled to view GL activity

A

All journals from people soft

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14
Q

what is the # for utilities

A

636000

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15
Q

what is the name for 636000

A

utilities

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16
Q

that is the # for asset management clearing

A

150305

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17
Q

what is the name for 150305

A

asset management clearing

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18
Q

what is the # for exchange misc

A

110040

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19
Q

what is the name for 110040

A

exchange miscellaneous

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20
Q

what is the # employee damage - pdr

A

700000

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21
Q

what is the name for 700000

A

employee loss - pdr

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22
Q

what is the # for employee loss - liability

A

700020

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23
Q

what is the # for bad debt reserves

A

116901

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24
Q

what is the name for 116901

A

bad debt reserves

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25
Q

what is the # for janitorial supplies

A

640030

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26
Q

what is the name for 640030

A

janitorial supplies

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27
Q

what is the # for accounts payable

A

200000

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28
Q

what is the name for 200000

A

accounts payable

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29
Q

what is the # for preventative maintenance

A

500300

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30
Q

what is the name for 500300

A

preventative maintenance

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31
Q

what is building, parking, and CW maintenance and improvement accounts

A

640040, 640041, 640042 respectively

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32
Q

what is the debit and credit for an accrual entry

A

debit expense account and applicable branch
credit 99 and 200000

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33
Q

what is the difference between and invoice and statement

A

invoice - a receipt for a specific transaction
statement - a list/summary of all transactions

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34
Q

how do you bill another group in Canada and USA

A

canada - email intergroup and place amount in 110040
USA - create an MSC and contact individual throught contact list

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35
Q

what is the amount for an asset to be capitalized

A

300

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36
Q

what are 2 reasons why we review EOM accrual at MO

A
  • ensure that revenue is not overstated/accruing for the proper amount
  • ensure that the accrual is not continuing for too long
  • ensure that the revenue is being recorded appropriately
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37
Q

what is the definition of operating expenses

A

expenses that are incurred to run the business and generate revenue

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38
Q

what is the definition of direct costs

A

costs that are directly ties to owning and maintaining our vehicles

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39
Q

what part of per units is keys and what is the #

A

operating costs - 660001

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40
Q

what is the name of 660001 and where is it in statement

A

keys - located in operating expenses

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41
Q

what is the definition of breakeven

A

where expenses match your revenue, a point where the business not at a loss or gain

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42
Q

what are the two calculations for breakeven

A
  • all expenses together
  • OP less all revenue
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43
Q

what is the difference between OP and Net Profit

A

Net Profit is OP +/- vehicle adjustment

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44
Q

what is direct costing

A

the method in which costs are allocated based on where the vehicles were during the month

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45
Q

what are 3 expenses that go through the direct costing system

A
  • interest - 500310
  • inventory adjustment - 500010
  • depreciation - 500000
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46
Q

what is the purpose of documenting flux

A

to find any material expense differences from the prior month to the current that may have derived from
- missed entries
- wrong entries

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47
Q

what is the definition of expenses that go into branch overhead

A

expenses that are incurred to operate the physical branch location

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48
Q

what are some expenses that go into branch overhead (5)

A

utilities - 636000
phone - 635005
rent base and variable - 640000 and 640014
janitorial facility services - 640030
building maintenance and improvement - 640040

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49
Q

where is fuel located on statement and what is the #

A

direct costs - 500330

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50
Q

where are utilties located in statement and what is the #

A

BR overhead - 636000

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51
Q

where is referral expense located in statement and what is the #

A

operating expenses - 621060

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52
Q

where is bad debt located in statement and what is the #

A

operating expenses - 622000

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53
Q

where is tax and licensing (for the vehicles) located on statement

A

direct costs

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54
Q

where is RAP revenue located in statement

A

net other revenue

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55
Q

where is TE expenses located in statement and what are some # exmaples

A

operating - 638024, 20, 90

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56
Q

what is the definition of a chargeback

A

when a customer opens a dispute to their bank about a charge from enterprise with the purpose of retrieving back their funds

57
Q

what are 4 ways to prevent a chargeback

A
  • properly explain all charges
  • do not charge multiple auths
  • always swipe or insert the chip, and not tap
  • after 1 decline do not try repeatedly
  • keep in contact with customer
58
Q

what are 3 reasons that chargeback happen

A
  • customer is unsure of charges/miscommunication
  • wrong charge
  • charged multiple authorizations on the card
59
Q

when does a chargeback hit the branch

A

in the same month/right away

60
Q

name all controllers in canada and their group

A

C1 - Cash Watson
C2 - Leah Ansley
C3 - Iris Moore
C4 - Carolyn Anderberg
C5 - Sonny Sayeed
C6 - Hailey Andrews
C7 - Colin Macfarlane
C9 - Vanessa Lithgow

61
Q

what is the cash short account

A

660110

62
Q

what is the name for 660110

A

cash short

63
Q

what is the # for cash over

A

660105

64
Q

what is the name for 660105

A

cash over

65
Q

who must be informed if the cashbox deposits are not being made

A

area manager, assistant controller, and controller

66
Q

how are cashboxes accepted on RFS

A

Admin on RFS - CashBox Approval
- the adjustment is only accepted if the $ has come through RBC, or the amount is 0

67
Q

what are 5 items that are required for a TE

A
  • attendants
  • date
  • branch
  • receipt
  • reason for expense
68
Q

what is the $ limit for a TE expense

A

30/person before tax and tip

69
Q

what # and br should be billed for CPA fees

A

638090 - 99

70
Q

what # and br should be billed for a regular meal TE

A

638024 - BR

71
Q

what # and br should be billed for a meal bought for training

A

611020 - 99

72
Q

what # and br should be billed for donuts bought for account

A

638020 - br

73
Q

what # and br should be billed for area manager traveling between calgary and edmonton

A

638004 - Area spread

74
Q

what is the processed that should be followed for when a customer on DNR calls to rent

A
  • must see why customer is DNR, and if a payment has been made
  • if a payment has been made and we have placed on DNR, we can remove
  • otherwise, escalate to Risk
75
Q

what is and what does helpdesk help with

A

helpdesk is a service that can be contacted online to assist with
- faulty and glitchy tickets which we do not have access to adjust
- help with cashbox

76
Q

why do we do branch visits (8)

A

-` Get to know branch personnel and branch manager better
- Make sure branch personnel are complying to policies
- Make sure the branch is a safe environment
- Make sure the vehicles are safe and up to standard
- Uncover training opportunities
- Uncover opportunities for Risk and PDF
- Note things that may be wrong with the branch, such as sales practices
Visibility for BM

77
Q

what are our audit requirements (5)

A
  • all car sales, truck, airport, and service center must be evaluated annually
  • all exotic branches that have an average of more than 20 vehicles in Prev Fiscal Year
  • all open DR branches that have made revenue in the Prev Fical Year must be included in the evaluation template
  • through evaluation template, must audit at least 60% of HC branches, and 60% of HC DR fleet
  • all HC branches that had an average fleet of higher that 300 must be audited annually
78
Q

what are 3 opportunities for the group, and how can you impact

A
  • RSA Tows - provide a list of tickets where the customers have not purchased RAP, but also used roadside assistance. Also provide the custom invoice
  • Force Charges - stay on top of the branch’s pended tickets and frequently let them know which will be force charged
  • UIL (undocumented) - ensure branches are trained with proper trunk to trunk - if it’s a continued issue, get the risk department involved. Provide accurate reporting. if a particular employee is consistently missing damage, hold them accountable and ensure they are getting training.
79
Q

what are the 3 HR EAA

A
  • HR - Retention and Conversion for MTs and Interns
  • Talent Acquisition - College/Uni hiring, referral hiring, diversity and female MT
  • Level 3/4 mobility and diversity - level 3/4 females and diversity, and level 3/4 mobility
80
Q

what are the 5 Risk EAA

A
  • LOFR score
  • disputes
  • UIL
  • Loss per car
  • ARQ
81
Q

what are the 4 VR EAA

A
  • total days down
  • Services completed
  • total spend
  • out of service
82
Q

what is the PDF EAA

A

non-standardized
Pick 4 branches, 2 HC, AP and TR
- send 9 picture
- submit a 5 year real estate plan
- have 5 non-standard goals and follow up upon completion

83
Q

what are the 5 UIL accounts

A

200305 - UIL repair accrual
700000 - Empl loss - pdr
700020 - empl loss - liability
710000 - undocumented
710020 - conversion, lot damage, and other

84
Q

what is the purpose of working tru-up (5)

A
  • look at all the claims that have been expensed during the month
  • ensure that claims are not being double paid
  • ensure that claims are being coded correctly
  • ensure that estimates make sense
  • ensure that the AR matches the correct claim
85
Q

what is the definition of a conversion

A

when you lose fundability and findability of a vehicle

86
Q

what are 4 signs of a conversion

A
  • not responding to calls
  • behind on payments/card declining
  • not fulfilling promises/false promises
  • making threats to branch
87
Q

what are 4 ways to prevent a conversion

A
  • proper underwriting
  • ensure that the customer qualifies
  • ensure the information recorded is correct and name on card matches license
  • ensure you do not rent to a customer on DNR
88
Q

what is the formula for PDR

A

12 month rolling average + 10% buffer on a one month lag

89
Q

what is the difference between a conversion and fraudulent rental

A

Conversion can have real information entered, while fraudulent have false information

90
Q

what are the 7 PDR account # and name

A

299100 - Collision and Comp - Subro
299110 - Collision and Comp - Revenue
299120 - Collision and Comp - Repair Costs
299156 - Collision and Comp - Accrual
299130 - Collision and Comp - Uncollectible AR/Bad Debt
299140 - Collision and Comp - AR
299150 - Collision and Comp - Clearing

91
Q

how did enterprise get its name

A

a nod to the USS enterprise jack taylor served on during WW2

92
Q

when was enterprise created

A

1957

93
Q

enterprise CEO

A

Chrissy Taylor

94
Q

what is the accountant path

A

staff
senior
supervisor
AC/Accounting manager
Regional business manager
group controller

95
Q

what are the 4 SQIs and the first letter

A

ESQI - ENTERPRISE
ASQI - ALAMO
NSQI - NATIONAL
TSQI - TOTAL

96
Q

when an asset is below the 300 threshold and it does not have a significant per unit impact, what account is expensed # and name

A

660010 - Misc Expenses - BR

97
Q

If there are multiple smaller assets that put together will be over the threshold and will be a significant cost (over 4/car), what account can this go to

A

170960 - prepaid expenses for assets

98
Q

why do we perform the asset tie-out

A

to ensure that the ledger balance and the PS balance agree with one another

99
Q

what will cause a discreptancy in the asset tie out

A

booking an entry to the ledger asset account will cause an increase or decrease in the asset account, but no movement on the PS side

100
Q

what do we look for when accepting an invoice adjustment

A
  • comment
  • amount being adjusted
  • account/line being adjustment which makes sense based on comment
  • tax amount
101
Q

what are the group goals for FUGS

A

Fuel - (1)
UIL - 12
Bad Debt - 2
Cust Sat - 2

102
Q

what is a force charge

A

an expense that happens when a contract is closed, but not payment has been received/could not collect on

103
Q

how can force charges be reduced (4)

A
  • ensure that the name on the card is the same as the driver’s license
    • Clear communication on the charges - properly explain to avoid dispuites
    • Actively work callback so not behind on billings
  • Take sufficient authorization/deposit
104
Q

what is the purpose of EOM ticket accrual

A
  • To ensure that we do not over accrue our revenue
  • To ensure that we recognize revenue in the right period
    To ensure that rates are not too high or too low
105
Q

where is carwash located on statement

A

operating expenses

106
Q

where is misc other located in statement

A

direct costs

107
Q

where are bonuses and any form of payment located in statement

A

personnel

108
Q

what are 3 continuous monitoring reports and the their use

A
  • Phone number changes report - see if the number changes after a certain amount of time, branch avoiding sqi hit
  • Backdated report - to see if there are tickets that have been backdated without a proper reason. Risk could be that branch could be giving rent days for free
    Employee friends and family rentals - to see if tickets are written off for friends or family, or if the family member really is a family member
109
Q

where did sonny work

A

NY, C2, C3, C9, C5

110
Q

where did kendall work

A

C9, C2, C5

111
Q

where did Moyin work

A

C6, C5

112
Q

where did aydan work

A

C3, C5

113
Q

what is 611000

A

training - travel

114
Q

what is training travel account

A

611000

115
Q

what is 611020

A

internal or external training

116
Q

what is 638004

A

travel exepenses for airplane, hotel, taxi

117
Q

what is the account to use for travel expenses for airplane, hotel, taxi

A

638004

118
Q

what is the account for advertising expense and where is it located in statement

A

620000, operating

119
Q

what is the account name of 620000

A

advertising expense

120
Q

what are 3 things helpdesk can help with

A
  • password assistance
  • connectivity issues
  • ecars and odyssey issues
  • mobile hardware
121
Q

what are 4 things field support can help with

A
  • cashbox issues
  • invoice adjustment questions
  • credit card authorization inquiries
  • how to refund a credit card
122
Q

does current month’s subro bad debt go into reserves for hte month

A

no, there is a one month lag, so the subro bad debt for the current month will feed into the next

123
Q

what are 3 ways to report an ethical issue

A
  • ethics hotline
  • report to member of ethics committee
  • report to manager
124
Q

what are 4 things we should review in EOM revenue accrual

A
  • rate make sense
  • car class
  • unit associated to a rental
  • how many months we are accruing for, is not a good reason to accrue for more than 30 days
125
Q

what is an example of the 4/car impact that can happen for fixed assets when they are under the 300 threshold

A

if the impact is significant enough in total (reaches 4/unit), the expense can be put into 170960 and it will be amortized
example is of a bunch of carseats bought for airport

126
Q

what are 2 ways to lower reserves

A

perfect claim writing
perfect underwritting

127
Q

where do you transfer something in rfs with teh button

A

transfer to another billing

128
Q

how can BM help VR reach their goals

A

provide accurate and timely reporting

129
Q

how can BM help HR with EAA goals

A

Can help with retention by developing employees to make sure that they remain engaged in their job

130
Q

how can BM help Risk with EAA goals

A

following up with branches and doing meetings while using risk dashboard to keep branches accountable

131
Q

how can BM help PDF with EAA goals

A

Doing audits and making sure that branch looks up to standard, if not letting PDF manager know

132
Q

how do we accrue invoices for a given month after the AP cutoff

A

through a reversing GL

133
Q

why is requesting a statement from a vendor an important practice

A

to help keep track and record of any payments that the vendors have made or we have to pay

134
Q

what is the group’s bad debt goal, and why is it not 0

A

the groups bad debt goal is 2 - it is not 0 because that is unrealistic and there is some cost of doing business

135
Q

what is a reversing GL, and when would you use it

A

type of GL that is booked to accrue expenses for a current period, 2 examples are 2480/81 bulk fuel entry and wex

136
Q

what is the difference between a fixed cost and a variable cost

A

a fixed cost is one that does not change as operation increase or decrease. on the other hand, a variable cost is one that does change as size of operation changes

137
Q

what is an example of a fixed cost, and how can the branches impact it

A

exmaple of fixed cost is the base portion of the rent - a branch can impact this number by increasing their amount of units to make it smaller in a per/unit basis

138
Q

what is an example of a variable cost, and how can branches impact it

A

cust sat, branches can impact this by ensuring they follow the cust sat policy and the customer’s are being told exactly what they are being charged for, and the service is good as well in order to avoid write offs

139
Q

what is the general purpose of a tru-up system

A

system that properyl accrues for claims

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