new skills v2 Flashcards
what are the 4 parts of the mission statement
- to exceed our customer’s expectations for service, quality, and value
- to provide our employees with a great place to work
- to be the most valued and trusted transportation service provider in the world
- to serve our communities as a committed corporate citizen
what are the 8 founding values
- our brands are the most valuable things we own
- we work hard…and we reward hard work
- customer service is out way of life
- great things happen when we listen to our customers and each other
- person honesty and integrity are the foundation of our success
- we strengthen our communities, one neighborhood at a time
- our company is a fun and friendly place where teamwork rules
- our doors are open
what does SQI stand for, and what does it measure
service quality index, and it measure the quality of service provided to customers
what was TSQI for corporate and C5 last month
82 for corporate
83 for C5
what is the definition of an asset and its balance
- A resource that the company owns that has economic value and will provide future benefits
Holds a debit balance
what is the definition of a liability
- Debt that a business owes to another entity
Holds a credit balance
what is the definition of an expense and its balance
- Costs incurred to operate a business
- Holds a debit balance
name 3 asset accounts and their #
400000 - DR Rate
400800 - Drop off revenue
400820 - collection charge
name 3 expense accounts and their #
500300 - preventative maintenance
500350 - corrective maintenance
500320 - Misc DR
what are spreads for gorup, DR, DR south and north, truck, truck north and south
SX
SR
SL
SC
SE
TN
TS
what is the account for cust sat
622200
what are 5 reasons for cust sat write off
- dirty car
- miscommunication
- car class
- wait time
- mechanical issues
what query is pulled to view GL activity
All journals from people soft
what is the # for utilities
636000
what is the name for 636000
utilities
that is the # for asset management clearing
150305
what is the name for 150305
asset management clearing
what is the # for exchange misc
110040
what is the name for 110040
exchange miscellaneous
what is the # employee loss- pdr
700000
what is the name for 700000
employee loss - pdr
what is the # for employee loss - liability
700020
what is the # for bad debt reserves
116901
what is the name for 116901
bad debt reserves
what is the # for janitorial supplies
640030
what is the name for 640030
janitorial supplies
what is the # for accounts payable
200000
what is the name for 200000
accounts payable
what is the # for preventative maintenance
500300
what is the name for 500300
preventative maintenance
what is building, parking, and CW maintenance and improvement accounts
640040, 640041, 640042 respectively
what is the debit and credit for an accrual entry
debit expense account and applicable branch
credit 99 and 200000
what is the difference between and invoice and statement
invoice - a receipt for a specific transaction
statement - a list/summary of all transactions
how do you bill another group in Canada and USA
canada - email intergroup and place amount in 110040
USA - create an MSC and contact individual throught contact list
what is the amount for an asset to be capitalized
300
what are 3 reasons why we review EOM accrual at MO
- ensure that revenue is not overstated/accruing for the proper amount
- ensure that the accrual is not continuing for too long
- ensure that the revenue is being recorded appropriately
what is the definition of operating expenses
expenses that are incurred to run the business and generate revenue
what is the definition of direct costs
costs that are directly ties to owning and maintaining our vehicles
what part of per units is keys and what is the #
operating costs - 660001
what is the name of 660001 and where is it in statement
keys - located in operating expenses
what is the definition of breakeven
where expenses match your revenue, a point where the business not at a loss or gain
what are the two calculations for breakeven
- all expenses together
- OP less all revenue
what is the difference between OP and Net Profit
Net Profit is OP +/- vehicle adjustment
what is direct costing
the method in which costs are allocated based on where the vehicles were during the month
what are 3 expenses that go through the direct costing system
- interest - 500310
- inventory adjustment - 500010
- depreciation - 500000
what is the purpose of documenting flux
to find any material expense differences from the prior month to the current that may have derived from
- missed entries
- wrong entries
what is the definition of expenses that go into branch overhead
expenses that are incurred to operate the physical branch location
what are some expenses that go into branch overhead (5)
utilities - 636000
phone - 635005
rent base and variable - 640000 and 640014
janitorial facility services - 640030
building maintenance and improvement - 640040
where is fuel located on statement and what is the #
direct costs - 500330
where are utilties located in statement and what is the #
BR overhead - 636000
where is referral expense located in statement and what is the #
operating expenses - 621060
where is bad debt located in statement and what is the #
operating expenses - 622000
where is tax and licensing (for the vehicles) located on statement
direct costs
where is RAP revenue located in statement
net other revenue
where is TE expenses located in statement and what are some # exmaples
operating - 638024, 20, 90
what is the definition of a chargeback
when a customer opens a dispute to their bank about a charge from enterprise with the purpose of retrieving back their funds
what are 4 ways to prevent a chargeback
- properly explain all charges
- do not charge multiple auths
- always swipe or insert the chip, and not tap
- after 1 decline do not try repeatedly
- keep in contact with customer
what are 3 reasons that chargeback happen
- customer is unsure of charges/miscommunication
- wrong charge
- charged multiple authorizations on the card
when does a chargeback hit the branch
in the same month/right away
name all controllers in canada and their group
C1 - Cash Watson
C2 - Leah Ansley
C3 - Iris Moore
C4 - Carolyn Anderberg
C5 - Sonny Sayeed
C6 - Hailey Andrews
C7 - Colin Macfarlane
C9 - Vanessa Lithgow
what is the cash short account
660110
what is the name for 660110
cash short
what is the # for cash over
660105
what is the name for 660105
cash over
who must be informed if the cashbox deposits are not being made
area manager, assistant controller, and controller
how are cashboxes accepted on RFS
Admin on RFS - CashBox Approval
- the adjustment is only accepted if the $ has come through RBC, or the amount is 0
what are 5 items that are required for a TE
- attendants
- date
- branch
- receipt
- reason for expense
what is the $ limit for a TE expense
30/person before tax and tip
what # and br should be billed for CPA fees
638090 - 99
what # and br should be billed for a regular meal TE
638024 - BR
what # and br should be billed for a meal bought for training
611020 - 99
what # and br should be billed for donuts bought for account
638020 - br
what # and br should be billed for area manager traveling between calgary and edmonton
638004 - Area spread
what is the processed that should be followed for when a customer on DNR calls to rent
- must see why customer is DNR, and if a payment has been made
- if a payment has been made and we have placed on DNR, we can remove
- otherwise, escalate to Risk
what is and what does helpdesk help with (4 examples)
online service we can access to assist with:
- password assistance
- connectivity issues
- ecars and odyssey issues
- mobile hardware
why do we do branch visits (8)
-` Get to know branch personnel and branch manager better
- Make sure branch personnel are complying to policies
- Make sure the branch is a safe environment
- Make sure the vehicles are safe and up to standard
- Uncover training opportunities
- Uncover opportunities for Risk and PDF
- Note things that may be wrong with the branch, such as sales practices
Visibility for BM
what are our audit requirements (5)
- all car sales, truck, airport, and service center must be evaluated annually
- all exotic branches that have an average of more than 20 vehicles in Prev Fiscal Year
- all open DR branches that have made revenue in the Prev Fical Year must be included in the evaluation template
- through evaluation template, must audit at least 60% of HC branches, and 60% of HC DR fleet
- all HC branches that had an average fleet of higher that 300 must be audited annually
what are 3 opportunities for the group, and how can you impact
- RSA Tows - provide a list of tickets where the customers have not purchased RAP, but also used roadside assistance. Also provide the custom invoice
- Force Charges - stay on top of the branch’s pended tickets and frequently let them know which will be force charged
- UIL (undocumented) - ensure branches are trained with proper trunk to trunk - if it’s a continued issue, get the risk department involved. Provide accurate reporting. if a particular employee is consistently missing damage, hold them accountable and ensure they are getting training.
what are the 3 HR EAA
- HR - Retention and Conversion for MTs and Interns
- Talent Acquisition - College/Uni hiring, referral hiring, diversity and female MT
- Level 3/4 mobility and diversity - level 3/4 females and diversity, and level 3/4 mobility
what are the 5 Risk EAA
- LOFR score
- disputes
- UIL
- Loss per car
- ARQ
what are the 4 VR EAA
- total days down
- Services completed
- total spend
- out of service
What is the EAS for PDF
non-standardized
Pick 4 branches, 2 HC, AP and TR
- send 9 picture
- submit a 5 year real estate plan
- have 5 non-standard goals and follow up upon completion
what are the 5 UIL accounts
200305 - UIL repair accrual
700000 - Empl loss - pdr
700020 - empl loss - liability
710000 - undocumented
710020 - conversion, lot damage, and other
what is the purpose of working tru-up (5)
- look at all the claims that have been expensed during the month
- ensure that claims are not being double paid
- ensure that claims are being coded correctly
- ensure that estimates make sense
- ensure that the AR matches the correct claim
what is the definition of a conversion
when you lose fundability and findability of a vehicle
what are 4 signs of a conversion
- not responding to calls
- behind on payments/card declining
- not fulfilling promises/false promises
- making threats to branch
what are 4 ways to prevent a conversion
- proper underwriting
- take backup contact
- write proper claims
- start the conversion proccess in time
- ensure you do not rent to a customer on DNR
what is the formula for PDR
12 month rolling average + 10% buffer on a one month lag
what is the difference between a conversion and fraudulent rental
Conversion can have real information entered, while fraudulent have false information
what are the 7 PDR account # and name
299100 - Collision and Comp - Subro
299110 - Collision and Comp - Revenue
299120 - Collision and Comp - Repair Costs
299156 - Collision and Comp - Accrual
299130 - Collision and Comp - Uncollectible AR/Bad Debt
299140 - Collision and Comp - AR
299150 - Collision and Comp - Clearing
how did enterprise get its name
a nod to the USS enterprise jack taylor served on during WW2
when was enterprise created
1957
enterprise CEO
Chrissy Taylor
what is the accountant path
staff
senior
supervisor
AC/Accounting manager
Regional business manager
group controller
what are the 4 SQIs and the first letter
ESQI - ENTERPRISE
ASQI - ALAMO
NSQI - NATIONAL
TSQI - TOTAL
when an asset is below the 300 threshold and it does not have a significant per unit impact, what account is expensed # and name
660010 - Misc Expenses - BR
If there are multiple smaller assets that put together will be over the threshold and will be a significant cost (over 4/car), what account can this go to
170960 - prepaid expenses for assets
why do we perform the asset tie-out
to ensure that the ledger balance and the PS balance agree with one another
what will cause a discreptancy in the asset tie out
booking an entry to the ledger asset account will cause an increase or decrease in the asset account, but no movement on the PS side
what do we look for when accepting an invoice adjustment
- comment
- amount being adjusted
- account/line being adjustment which makes sense based on comment
- tax amount
what are the group goals for FUGS
Fuel - (1)
UIL - 12
Bad Debt - 2
Cust Sat - 2
what is a force charge
an expense that happens when a contract is closed, but not payment has been received/could not collect on
how can force charges be reduced (4)
- Clear communication on the charges - properly explain to avoid dispuites
- Actively work callback so not behind on billings
- Take sufficient authorization/deposit
- take credit card if available
where is carwash located on statement
operating expenses
where is misc other located in statement
direct costs
where are bonuses and any form of payment located in statement
personnel
what are 3 continuous monitoring reports and the their use
- Phone number changes report - see if the number changes after a certain amount of time, branch avoiding sqi hit
- Backdated report - to see if there are tickets that have been backdated without a proper reason. Risk could be that branch could be giving rent days for free
Employee friends and family rentals - to see if tickets are written off for friends or family, or if the family member really is a family member
where did sonny work
NY, C2, C3, C9, C5
where did kendall work
C9, C2, C5
where did Moyin work
C6, C5
where did aydan work
C3, C5
what is 611000
training - travel
what is training travel account
611000
what is 611020
internal or external training
what is 638004
travel exepenses for airplane, hotel, taxi
what is the account to use for travel expenses for airplane, hotel, taxi
638004
what is the account for advertising expense and where is it located in statement
620000, operating
what is the account name of 620000
advertising expense
what are 3 things helpdesk can help with
- password assistance
- connectivity issues
- ecars and odyssey issues
- mobile hardware
what are 4 things field support can help with
- cashbox issues
- invoice adjustment questions
- credit card authorization inquiries
- how to refund a credit card
- how to apply payments
- help with cerrtify expense reimbursements
does current month’s subro bad debt go into reserves for hte month
no, there is a one month lag, so the subro bad debt for the current month will feed into the next
what are 3 ways to report an ethical issue
- ethics hotline
- report to member of ethics committee
- report to manager
what are 4 things we should review in EOM revenue accrual
- rate make sense
- car class
- unit associated to a rental
- how many months we are accruing for, is not a good reason to accrue for more than 30 days
what is an example of the 4/car impact that can happen for fixed assets when they are under the 300 threshold
if the impact is significant enough in total (reaches 4/unit), the expense can be put into 170960 and it will be amortized
example is of a bunch of carseats bought for airport
what are 2 ways to lower reserves
perfect claim writing
perfect underwritting
where do you transfer something in rfs with teh button
transfer to another billing
how can BM help VR reach their goals
provide accurate and timely reporting
how can BM help HR with EAA goals
Can help with retention by developing employees to make sure that they remain engaged in their job
how can BM help Risk with EAA goals
following up with branches and doing meetings while using risk dashboard to keep branches accountable
how can BM help PDF with EAA goals
Doing audits and making sure that branch looks up to standard, if not letting PDF manager know
how do we accrue invoices for a given month after the AP cutoff
through a reversing GL
why is requesting a statement from a vendor an important practice
to help keep track and record of any payments that the vendors have made or we have to pay
what is the group’s bad debt goal, and why is it not 0
the groups bad debt goal is 2 - it is not 0 because that is unrealistic and there is some cost of doing business
what is a reversing GL, and when would you use it
type of GL that is booked to accrue expenses for a current period, 2 examples are 2480/81 bulk fuel entry and wex
what is the difference between a fixed cost and a variable cost
a fixed cost is one that does not change as operation increase or decrease. on the other hand, a variable cost is one that does change as size of operation changes
what is an example of a fixed cost, and how can the branches impact it
exmaple of fixed cost is the base portion of the rent - a branch can impact this number by increasing their amount of units to make it smaller in a per/unit basis
what is an example of a variable cost, and how can branches impact it
cust sat, branches can impact this by ensuring they follow the cust sat policy and the customer’s are being told exactly what they are being charged for, and the service is good as well in order to avoid write offs
what is the general purpose of a tru-up system
system that properyl accrues for claims
what is 115900
Accounts Rev
what is the # for accounts receivable
115900
what is 170900
miscellaneous prepaid
what is the accounst # for misc prepaid
170900
what is the IPC formula
ADR * days earned * days in month + net other
who are hte members in the ethics committee
sonny sayeed
jon lamers
nina mikalachi
jeff baker
dan stafford
where are the following set up as assets
- 2 chairs, below 300 each
- 715 for electrical wiring
- 1200 for interior wall sign
- 500 for shelves
- carpet removal
- laser printer over cost
chairs - 660010
electrical wiring - 150200
interior sign for cabinet - 150315
shelves - 150310
carpet removal - if over 4/car, 170960; if under, building maintenance 640040
laser printer - 150330
where is vlf revenue located in statement
operating
where does undocumented damages show on statement
physical damage tab
where would total personnel cost show up in statement
in the revenue-expense tab
where is phpne expense go in statemnet
br overhea
