Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

SCHRM CP Vocab > SHRM - Organization > Flashcards

SHRM - Organization Flashcards

1
Q

ADR - Alternative Dispute Resolution

A

Umbrella term used to describe a number of problem solving and grievance resolution approaches.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Analytics

A

Tools that convert metrics to be used for decision support by adding context or further subclassifying comparison groups.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Arbitration

A

Procedure in which disputes are submitted to one or more impartial persons for final determination

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

At Will Employment

A

Common-law principle stating that employers have the right to hire, fire, demote, and promote whomever they choose for any reason unless there is a law or contract to the contrary and employees have the right to quit a job at any time.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Balanced Scorecard

A

Measurement approach that provides an overall picture of an organization’s performance as measured against goals in finance, customers, internal business processes and learning and growth.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Bias

A

Occurs when an appraiser’s values, beliefs, or prejudices distort performance ratings.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Big Data

A

High-volume, high-velocity, and high-variety information assets that require innovative forms of information processing for enhanced insight and decision making.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Blogs

A

Broadcast-style communications that enable authors to publish articles, opinions, product or service reviews, etc. on a web page.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Departmentalization

A

Way an organization groups jobs to coordinate work.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Dedicated HR

A

HR structural alternative that allows businesses with different strategies in multiple units to apply HR expertise to each unit’s specific strategic needs.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Force-field analysis

A

Type of analysis in which factors that can influence an outcome in either a negative or positive manner are listed and then assigned weights to indicate their relative strengths.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Succession planning

A

A talent management strategy to help identify and foster the development of high-potential employees.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

KPI - Key performance indicators

A

Quantifiable measures of performance used to gauge progress toward strategic objectives or agreed standards of performance.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Delphi technique

A

Forecasting technique that progressively collects information from a group without physically assembling the contributors.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Judgmental forecasts

A

Use of information from past and present to predict future conditions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Restructuring

A

Act of reorganizing legal, ownership, operational, or other organizational structures.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Performance standards

A

Expectations of management translated into behaviors and results that employees can deliver.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

ULP - Unfair labor practice

A

Violation of rights under labor-relations statutes.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Functional structure

A

Organizational structure in which departments are defined by the services they contribute to the organization’s overall mission, such as marketing and sales, operations, and HR.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Cost-benefit analysis

A

Ratio of value created to cost of creating that value; allows management to determine the financial impact particular activities and programs have on an organization’s profitability.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Shared services HR model

A

HR structural alternative in which centers with specific areas of expertise develop HR policies in those areas; each unit can then select what it needs from a menu of these services.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

COE - Center of excellence

A

HR structural alternative established as an independent department that provides services within a focused area to internal clients.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Organizational exit

A

Process of managing the way employees leave the organization.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Hybrid structure

A

Organizational structure that mixes elements of the functional, product, and geographic structures.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Staff units

A

Work groups that assist line units by providing specialized services, such as HR.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Social movement unionism

A

Type of union activity that focuses on social topics such as antidiscrimination, environmental actions, and HIV/AIDS treatment and prevention.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Supply chain

A

Network that delivers products and services from raw materials to end customers through an engineered flow of information, physical distribution, and cash.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Matrix structure

A

Organizational structure that combines departmentalization by division and function to gain the benefits of both.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

ERP - Enterprise resource planning

A

Business management software, usually a suite of integrated applications, that a company can use to collect, store, manage and interpret data from many business activities.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

Conciliation

A

Method of nonbinding dispute resolution involving a third party who tries to help disputing parties reach a mutually agreeable decision; also known as mediation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

Database

A

Data structure that stores organized information (numeric information as well as sound clips, pictures, and videos).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

Formalization

A

Refers to the extent to which rules, policies, and procedures govern the behavior of employees in an organization.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Recency error

A

Error that occurs when an appraiser gives more weight to recent occurrences and discounts an employee’s earlier performance during the appraisal period.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

Metrics

A

Performance parameters based on the relationship between two or more measures.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

Outsourcing

A

Buying services externally rather than producing them internally

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

Globalization

A

Growing interconnectedness and interdependency of countries, people, and companies.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

Cause-and-effect diagram

A

Diagram that maps out a list of factors that are thought to affect a problem or a desired outcome.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

IM - Information management

A

Use of technology to collect, process, and condense information with a goal of efficient management of information as an organizational resource.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

Dashboards

A

Reporting mechanisms that aggregate and display metrics and key performance indicators (KPIs).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

Radicalism

A

Belief that management-labor conflict is an inherent characteristic of capitalism and can be resolved only with a change in the economic system.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

TOC - Theory of constraints

A

Systems management philosophy that states that every organization is hindered by constraints that come from its internal policies.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

Leniency errors

A

Errors that are the result of appraisers who don’t want to give low scores.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
43
Q

Functional HR

A

HR structural alternative in which headquarters HR specialists craft policies and HR generalists located within divisions or other locales implement the policies, adapt them as needed, and interact with employees.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
44
Q

Performance management

A

Process of maintaining/improving employee job performance.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
45
Q

M&A - Mergers and acquisitions

A

Combination of two separate firms either by their joining together as relative equals (merger) or by one acquiring the other (acquisition).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
46
Q

Cloud computing

A

Style of computing in which scalable IT-enabled capabilities are delivered as a service using Internet technologies.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
47
Q

Mediation

A

Method of nonbinding dispute resolution involving a third party who helps disputing parties reach a mutually agreeable decision; also known as conciliation.

48
Q

SLA - Service-level agreement

A

Part of a service contract where the service expectations are formally defined

49
Q

Gamification

A

Selective use of game design and game mechanics to drive employee engagement in non-gaming business scenarios.

50
Q

Product structure

A

Organizational structure in which functional departments are grouped under major product divisions.

51
Q

e-procurement

A

Use of electronic communications and transaction processing when buying (or contracting for/tendering) supplies and services.

52
Q

Business case

A

Presentation to management that establishes that a specific problem exists and argues that the proposed solution is the best way to solve the problem in terms of time, cost efficiency, and probability of success.

53
Q

Pluralism

A

Type of labor environment in which multiple forces are at work, each with its own agenda, and conflict is overcome through negotiation.

54
Q

Collective bargaining

A

Process by which management and union representatives negotiate the employment conditions for a particular bargaining unit for a designated period of time.

55
Q

Cosourcing

A

Arrangement in which an enterprise and a vendor share different tasks within a larger complex, often strategic responsibility.

56
Q

Lockout

A

Occurs when management shuts down operations to prevent union employees from working.

57
Q

Mobile learning

A

Digitized instructional content delivered to wireless mobile devices (e.g., smartphones, tablet computers, notebooks, and digital readers).

58
Q

Histogram

A

Graphic representation of the distribution of a single type of measurement; data is represented by a series of rectangles of varying heights.

59
Q

Regression analysis

A

Statistical method used to predict a variable from one or more predictor variables.

60
Q

Nominal group technique

A

Group of individuals who meet face-to-face to forecast ideas and assumptions and prioritize issues.

61
Q

Process-flow analysis

A

Diagram of the steps involved in a process.

62
Q

DBMS - Database management system

A

Variety of software applications that electronically manage stored data.

63
Q

Performance appraisal

A

Process of measuring employees’ adherence to performance standards and providing feedback.

64
Q

Chain of command

A

Line of authority within an organization.

65
Q

Strictness

A

Error that occurs when an appraiser believes standards are too low and inflates the standards in an effort to make them meaningful.

66
Q

SaaS - Software as a service

A

Software that is owned, delivered, and managed remotely and delivered over the Internet to contracted customers on a pay-for-use basis or as a subscription based on use metrics.

67
Q

IP - Intellectual property

A

Creations of the mind such as inventions, literary and artistic works, symbols, names, images, and designs used in commerce; as much an asset as is physical property.

68
Q

Divestiture

A

Sale by a company of an asset that is not performing well, that is not core to the company’s business, or that is worth more as a separate entity.

69
Q

Trade union

A

Group of workers who coordinate their activities to achieve common goals (e.g., better wages, hours, and working conditions; job security; training) in their relationship with an employer or group of employers; also called trade union.

70
Q

Scatter diagram

A

Illustration that depicts possible relationships between two variables.

71
Q

Turnover

A

Annualized formula that tracks number of separations and total number of workforce employees per month.

72
Q

Workforce management

A

All activities needed to ensure that the skills, knowledge, abilities, and performance of the workforce meet current and future organizational and individual needs.

73
Q

Performance measures

A

Comparison of current performance against key performance indicators (KPIs).

74
Q

MNE - Multinational enterprise

A

Organization that owns or controls production or services facilities in one or more countries other than the home country.

75
Q

Works councils

A

Groups that represent employees, generally on a local or firm level; primary purpose is to receive from employers and to convey to employees information that might affect the workforce and the health of the enterprise.

76
Q

Hacking

A

Act of deliberately accessing another computer without permission.

77
Q

Geographic structure

A

Organizational structure in which geographic regions define the organizational chart.

78
Q

Replacement planning

A

“Snapshot” assessment of the availability of qualified backup for key positions.

79
Q

HR audit

A

Process to measure the effectiveness and efficiency of HR programs and positions.

80
Q

Strategy

A

A plan of action for accomplishing an organization’s long-range goals.

81
Q

Central tendency error

A

Error that occurs when an appraiser rates all employees within a narrow range, regardless of differences in actual performance.

82
Q

SWOT analysis

A

Process for assessing an organization’s strategic capabilities in comparison to threats and opportunities identified during environmental scanning.

83
Q

Measuring

A

Process of collecting and tabulating data.

84
Q

Six Sigma

A

A set of techniques and tools for quality process improvement.

85
Q

Contrast error

A

Error that occurs when an employee’s rating is based on how his or her performance compares to that of another employee rather than objective standards.

86
Q

Span of control

A

Refers to the number of individuals who report to a supervisor.

87
Q

Unitarianism

A

Belief that employers and employees can act together for their common good.

88
Q

Groupware

A

Umbrella term for specialized collaborative software applications.

89
Q

Line units

A

Work groups that conduct the major business of an organization.

90
Q

Workforce planning

A

Process of analyzing the organization’s workforce and determining steps required to prepare for future needs.

91
Q

KSAs

A

Knowledge, skills, and abilities needed to effectively perform a job.

92
Q

Environmental scanning

A

Process that involves a systematic survey and interpretation of relevant data to identify external opportunities and threats and to assess how these factors affect the organization currently and how they are likely to affect the organization in the future.

93
Q

MCDA - Multi-criteria decision analysis

A

Decision-making tool in which a team determines critical characteristics of a successful decision; a matrix is used to score each alternative and compare results.

94
Q

Codetermination

A

Form of corporate governance that requires a typical management board and a supervisory board and that allows management and employees to participate in strategic decision making.

95
Q

Primacy error

A

Occurs when an appraiser gives more weight to an employee’s earlier performance and discounts recent occurrences.

96
Q

Trend and ratio analyses

A

Use of statistics to determine whether relationships exist between two variables.

97
Q

Simple linear regression

A

Projection of future demand based on a past relationship; involves a single variable.

98
Q

ISO 9000 standards

A

Series of standards, developed/published by the International Organization for Standardization (ISO), that define, establish, and maintain a quality assurance system for manufacturing and service industries.

99
Q

Constructive discipline

A

Form of corrective discipline that implements increasingly severe penalties for employees; also called progressive discipline.

100
Q

Layoffs

A

Temporary employment separations; employees may be recalled to work, or the separation may become permanent.

101
Q

Grievance procedure

A

Provides an orderly way to resolve differences of opinion in regard to a union contract.

102
Q

Offboarding

A

Process of managing the way employees leave the organization.

103
Q

TQM - Total quality management

A

Strategic, integrated management system for achieving customer satisfaction that involves all managers and employees and utilizes quantitative methods to continuously improve an organization’s processes.

104
Q

Control chart

A

Chart that illustrates variations from normal in a situation over time.

105
Q

Labor unions

A

Group of workers who coordinate their activities to achieve common goals (e.g., better wages, hours, and working conditions; job security; training) in their relationship with an employer or group of employers; also called trade union.

106
Q

Multiple linear regression

A

Statistical method that can be used to project future demand; more than one variable is utilized.

107
Q

Front-back structure

A

Organizational structure that divides an organization into “front” functions, which focus on customers or market groups, and “back” functions, which design and develop products and services.

108
Q

Collective bargaining agreement

A

Agreement or contract negotiated through collective bargaining process.

109
Q

Encryption

A

Conversion of data into a format that protects or hides its natural presentation or intended meaning.

110
Q

Work/life balance (WLB)

A

Umbrella term used to describe a variety of benefit-related initiatives to help employees effectively manage work, family, and personal life without extreme stress or negative impact.

111
Q

Pareto chart

A

Vertical bar graph on which bar height reflects frequency or impact of causes.

112
Q

Due diligence

A

Necessary level of care and attention that is taken to investigate an action before it is taken.

113
Q

HRIS - Human resource information system

A

Systematic tool for gathering, storing, maintaining, retrieving, and revising HR data; also known as a human resource management system (HRMS).

114
Q

Check sheets

A

Simple visual tools used to collect and analyze data.

115
Q

Industrial actions

A

Various forms of collective employee actions taken to protest work conditions or employer action.

116
Q

Organizational development

A

Process of enhancing the effectiveness and efficiency of an organization and the well-being of its members through planned interventions.

117
Q

Workforce analysis

A

Systematic approach to anticipate human capital needs and data HR professionals can use to ensure that appropriate knowledge, skills, and abilities will be available when needed to accomplish organizational goals and objectives.

SCHRM CP Vocab (5 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions