SHRM-CP 2022: Global Mindset Competency Flashcards
Global Mindset
The ability to take an internatnional, multidimensional perspective that is inclusive of other cultures, perspectives, and views.
What 3 elements need to be in place to assist in developing a global mindset?
> Appropriate Knowledge, Skills, and Understanding
Desire and Motivation to change
Support from systems and management
What are the 4 T’s?
Travel, Teams, Training, Transfers
Valuable strategies for creating a global mindset and enhancing the multicultural awareness of leaders and senior managers.
Global HR: Strategic Perspective
Balance priorities of both HQ and subsidiaries. Must understand and appreciate disparate business and identify critical success factors of the individual business and effectively distribute resources.
Global HR: Tactical Perspective
Develop programs that can deliver measurable success and work in different cultural and sociopolitical contexts.
Global HR: Practical Perspective
Consider day-to-day aspects of managing a workforce across borders and continents such as policies and procedures that need to be translated.
Indicate at least 5 characteristics HR professionals who have a global mindset exhibit.
> They drive for the bigger, broader picture.
They accept contradictions
They trust the process to solve problems.
They value multicultural teamwork.
They view change as opportunity.
They are open to new ideas and continual learning.
They are inclusive, not exclusive.
Culture
A set of beliefs, attitudes, values, and perspectives on how the world works. It is invisible, and can be handed down from one generation to the next.
Explicit Culture: Artifacts and Products
Cultures obvious features, such as food, dress, architecture etc.
Explicit Culture: Norms and Values
Less explicit, but still visible. Shared and stated sense of acceptable behaviors - right and wrong. Either rules and regulations or a mission statement.
Implicit Culture: Basic Assumptions
Core beliefs about how the world is and out to be. Generally unspoken and potentially not consciously thought of. Definitions of “success” or “Freedom” can vary as a result.
Climate
Distinct from culture. Observable aspects of an organization. Climate can result from the actions of a few individuals or external forces.
EX: handful of managers are attentive only to their own goals or a serious downturn in revenue/market competition can create poor climate even with positive culture.
Cultural Intelligence
Capacity to recognize, interpret and behaviorally adapt to multicultural situations and contexts. Has three aspects of thinking: Cognitive, Motivational, and Behavioral
Cultural Theory: Edward T. Hall - high- and low-context cultures
Context level affects communication and relationships. High-context culture: a statement’s meaning includes verbal, nonverbal, social, and historical content attached to statement. Low-context culture: statement’s meaning is only in the words used.
Cultural Theory: Geert Hofstede - Dimensions of Culture
Six Dimensions of Culture that help determine the way individuals will relate. > Power Distance > Individualism/Collectivism > Uncertainty Avoidance > Masculine/Feminine > Long-Term/Short-Term > Indulgence/Restraint
Cultural Theory: Fons Trompensaars and Charles Hampden-Turner - Cultural Dilemmas
Seven dilemmas illustrate points of cultural tension:
Universal/Particular Individual/Communitarian Neutral/Affective Specific/Diffuse Achieved/Ascribed Sequential/Synchronic Internal/External
Power Distance
Extent to which less-powerful members of an org and institutions accept unequal distribution of power.
Individualism/Collectivism
Degree to which individuals are integrated into groups
Uncertainty Avoidance
Level of tolerance of uncertainty and ambiguity; extent to which individuals feel comfortable in unstructured, new, or unexpected situations.
Masculine/Feminine
Masculine traits: ambitious, tendency to polarize, oriented toward work/achievement
Feminine traits: nurturing, empathetic, oriented toward quality of life, striving for consensus, favoring small size and slow pace.
**Masculine societies have more distinct gender roles where feminine societies roles may overlap more.
Long-Term/Short-Term
Long term: uses traditional norms and customs to guide actions. Values that, perseverance; orders relationships by status and values.
Short term: make decisions based on likely results. Values pragmatism.
Indulgence/Restraint
Indulgence: enjoyment of life and freedom in gratifying desires
Restraint: Suppression of desire ins order to meet social norms.
Universal/Particular
Universal: esteems consistency clarity, and impartiality. Rules for each case ensure fairness.
Particular: flexible, pragmatic, and comfortable with ambiguity. Considers case and its context first and will make exceptions. Fairness achieved by considering many factors and relationships.
Individual/Communitarian (Collectivist)
Individualist: good society is one where there is freedom and opportunity to advance oneself.
Communitarian: good society is achieved when we all take care of each other, even if this means loss of personal freedom or opportunity.
