SHRM-CP 2022: Global Mindset Competency

Question 1

Global Mindset

Answer 1

The ability to take an internatnional, multidimensional perspective that is inclusive of other cultures, perspectives, and views.

Question 2

What 3 elements need to be in place to assist in developing a global mindset?

Answer 2

> Appropriate Knowledge, Skills, and Understanding
Desire and Motivation to change
Support from systems and management

Question 3

What are the 4 T’s?

Answer 3

Travel, Teams, Training, Transfers

Valuable strategies for creating a global mindset and enhancing the multicultural awareness of leaders and senior managers.

Question 4

Global HR: Strategic Perspective

Answer 4

Balance priorities of both HQ and subsidiaries. Must understand and appreciate disparate business and identify critical success factors of the individual business and effectively distribute resources.

Question 5

Global HR: Tactical Perspective

Answer 5

Develop programs that can deliver measurable success and work in different cultural and sociopolitical contexts.

Question 6

Global HR: Practical Perspective

Answer 6

Consider day-to-day aspects of managing a workforce across borders and continents such as policies and procedures that need to be translated.

Question 7

Indicate at least 5 characteristics HR professionals who have a global mindset exhibit.

Answer 7

> They drive for the bigger, broader picture.
They accept contradictions
They trust the process to solve problems.
They value multicultural teamwork.
They view change as opportunity.
They are open to new ideas and continual learning.
They are inclusive, not exclusive.

Question 8

Culture

Answer 8

A set of beliefs, attitudes, values, and perspectives on how the world works. It is invisible, and can be handed down from one generation to the next.

Question 9

Explicit Culture: Artifacts and Products

Answer 9

Cultures obvious features, such as food, dress, architecture etc.

Question 10

Explicit Culture: Norms and Values

Answer 10

Less explicit, but still visible. Shared and stated sense of acceptable behaviors - right and wrong. Either rules and regulations or a mission statement.

Question 11

Implicit Culture: Basic Assumptions

Answer 11

Core beliefs about how the world is and out to be. Generally unspoken and potentially not consciously thought of. Definitions of “success” or “Freedom” can vary as a result.

Question 12

Climate

Answer 12

Distinct from culture. Observable aspects of an organization. Climate can result from the actions of a few individuals or external forces.

EX: handful of managers are attentive only to their own goals or a serious downturn in revenue/market competition can create poor climate even with positive culture.

Question 13

Cultural Intelligence

Answer 13

Capacity to recognize, interpret and behaviorally adapt to multicultural situations and contexts. Has three aspects of thinking: Cognitive, Motivational, and Behavioral

Question 14

Cultural Theory: Edward T. Hall - high- and low-context cultures

Answer 14

Context level affects communication and relationships. High-context culture: a statement’s meaning includes verbal, nonverbal, social, and historical content attached to statement. Low-context culture: statement’s meaning is only in the words used.

Question 15

Cultural Theory: Geert Hofstede - Dimensions of Culture

Answer 15

Six Dimensions of Culture that help determine the way individuals will relate.
> Power Distance
> Individualism/Collectivism
> Uncertainty Avoidance
> Masculine/Feminine 
> Long-Term/Short-Term
> Indulgence/Restraint

Question 16

Cultural Theory: Fons Trompensaars and Charles Hampden-Turner - Cultural Dilemmas

Answer 16

Seven dilemmas illustrate points of cultural tension:

Universal/Particular
Individual/Communitarian
Neutral/Affective
Specific/Diffuse
Achieved/Ascribed
Sequential/Synchronic
Internal/External

Question 17

Power Distance

Answer 17

Extent to which less-powerful members of an org and institutions accept unequal distribution of power.

Question 18

Individualism/Collectivism

Answer 18

Degree to which individuals are integrated into groups

Question 19

Uncertainty Avoidance

Answer 19

Level of tolerance of uncertainty and ambiguity; extent to which individuals feel comfortable in unstructured, new, or unexpected situations.

Question 20

Masculine/Feminine

Answer 20

Masculine traits: ambitious, tendency to polarize, oriented toward work/achievement

Feminine traits: nurturing, empathetic, oriented toward quality of life, striving for consensus, favoring small size and slow pace.

**Masculine societies have more distinct gender roles where feminine societies roles may overlap more.

Question 21

Long-Term/Short-Term

Answer 21

Long term: uses traditional norms and customs to guide actions. Values that, perseverance; orders relationships by status and values.

Short term: make decisions based on likely results. Values pragmatism.

Question 22

Indulgence/Restraint

Answer 22

Indulgence: enjoyment of life and freedom in gratifying desires

Restraint: Suppression of desire ins order to meet social norms.

Question 23

Universal/Particular

Answer 23

Universal: esteems consistency clarity, and impartiality. Rules for each case ensure fairness.

Particular: flexible, pragmatic, and comfortable with ambiguity. Considers case and its context first and will make exceptions. Fairness achieved by considering many factors and relationships.

Question 24

Individual/Communitarian (Collectivist)

Answer 24

Individualist: good society is one where there is freedom and opportunity to advance oneself.

Communitarian: good society is achieved when we all take care of each other, even if this means loss of personal freedom or opportunity.

Question 25

Neutral/Affective

Answer 25

Neutral: disapproves of public expressions of emotion

Affective: individuals express emotions freely.

Question 26

Secific/Diffuse

Answer 26

Specific: open public lives but a strong boundary between public and private lives.

DIffuse: allow access to public lives only through introduction by a trusted associate, but when access is granted, it includes access to the person’s private life.

Question 27

Achieved/Ascribed

Answer 27

Achieved: individuals are valued according to their own accomplishments (what they do)

Ascribed: value may be derived from social factors like position, wealth, family or gender (who they are).

Question 28

Sequential/Synchronic

Answer 28

Sequential: see time as linear and important part of life.

Synchronic: see time as large enough to accommodate multiple activities at the same time.

Question 29

Internal/External

Answer 29

Internal: individuals decide and follow own paths, can doinate nature.

External: human beings are a part of a larger scheme that directs course of events. Can only adapt, not create.

Question 30

Ethnocentrism and Parochialsim

Answer 30

Ethno: “our way is the best way and we are really not interested in other ways”

Paro: “ there is only one way to solve a problem or reach a goal”

Question 31

Cultural Determinism

Answer 31

“The culture made me do it” - essentially absolves individuals of responsibility for their actions and can be problematic for collaboration.

Question 32

Cultural Relativism

Answer 32

holds that because cultures vary so widely and greatly, everything is relative. There are no absolutes; and everything varies based on the situation and the cultural perspective.

Question 33

Cultural Domination or Accommodation

Answer 33

Essentially both about assimilation in one direction or another.

Question 34

Cultural Compromise

Answer 34

Both sides give up some values in order to meet in the middle.

Question 35

Cultural Synergy

Answer 35

Creating a third way - finding what works well in each culture and removing barriers to communication and collaboration.

Question 36

What are the 4 steps to Dilemma reconciliation?

Answer 36

> Recognize (create awareness)
Respect (appreciate difference)
Reconcile (resole difference)
Realize (implement solutions)

Question 37

Civil Law

Answer 37

Based on written codes approved by legislative bodies.

Question 38

Common Law

Answer 38

Based on legal precedent. Each case is considered din terms of how it relates to judicial decisions that have already been made.

Question 39

Religious Law

Answer 39

Based on religious beliefs and conventions: a mixture of written codes and interpretations by religious scholars.

Question 40

Rule of Law

Answer 40

No individual is beyond reach of law, authority is exercised in accordance with written and publicly disclosed law. Creates predictability for citizens and a country with a strong rule of law will present lower risks for orgs but require greater accountability for compliance.

Question 41

Due Process

Answer 41

Laws are enforced only through accepted, codified procedures, thus avoiding arbitrary treatment and abuse of power.

Question 42

Jurisdiction

Answer 42

The right of a legal body to exert judicial authority over a region, subject matter or individual. Occasionally, jurisdictions do overlap.

Question 43

Conflict of Laws

Answer 43

Situation in which laws of 2 or more jurisdictions differ and may exert a different result on a legal case depending on which system is deemed to have jurisdiction.

Question 44

Forum or Jurisdiction Shopping

Answer 44

Practice of taking complaints to jurisdictions sympathetic to the complainants’ case.

Question 45

Levels of Law

Answer 45

Laws can be described by their areas of control:
National - federal laws applicable across nation
Subnational/Regional - states, provinces, municipalities, regions
Extraterritorial - extend beyond a nations borders and protect/apply to citizens traveling/working abroad.
Supranational - binding agreements between nations and may supersede national laws
International - laws between nations that also apply to individuals within national borders; usually ratified by participating countries but can also be accepted without ratification.