Short Verification

Question 1

What screen/soft key do we verify a BWR in for Short Verifications?

Answer 1

Screen-CUS NAME

Soft key- Update Info

Question 2

On Short Verifications, do we update the Greeting Field?

Answer 2

No.

Question 3

When do we do a Short Verification?

Answer 3

BWR last verified within 30 days.

Question 4

Inbound Call Short Verification steps

Answer 4

1-Verify callers Full Name
2-Verify the last 4 of SS#
(DO NOT update the Greeting Field)

Question 5

Outbound Call Short Verification steps

Answer 5

1-Verify callers full name
2-Verify the last 4 of SS#
3-Give the Mini Miranda
(DO NOT update the Greeting Field)