Full Verification

Question 1

What screen/soft key do we verify a BWR in and update the Greeting Field on Full Verifications?

Answer 1

Screen-CUS NAME

Soft key- Update Info

Question 2

When do we do a Full Verification?

Answer 2

BWR last verified more than 30 days or never been verified.

Question 3

Inbound Call Full Verification steps

Answer 3

1-Verify callers Full Name
2-Verify the last 4 of SS#
3-Verify phone numbers (P,I,L,W,C,V)
4-Obtain consent (C,V, New #)
5-Verify the Full Mailing Address
6-Verify the Email Address
7-Verify the Property Occupancy
8-Verify the Property Intent
9-Update the Greeting Field

Question 4

Outbound Call Full Verification steps

Answer 4

1-Verify phone numbers (P,I,L,W,C,V)
2-Obtain consent (C,V, New #)
3-Verify the Full Mailing Address
4-Verify the Email Address
5-Verify the Property Occupancy
6-Verify the Property Intent
7-Update the Greeting Field