Outbound Call Flow

Question 1

Outbound Call Flow steps

Answer 1

1-Greet immediately
2-State your name
3-State the company’s name
4-State the Recording Disclosure
5-State the callers name
6-Obtain the callers last 4 of SS# (Obtain the Full Property Address is the caller declines to verify the last 4 of the SS#)
7-State the Mini Miranda, Call Reason and Value Statement

Question 2

Outbound Call Flow example

Answer 2

“Hi, my name is ____. I’m calling from Carrington Mortgage Services on a recorded line. May I please speak with ____?
Please note that Carrington Mortgage Services is a debt collector and any information obtained may be used for that purpose. I would also like to thank you for being a valued Carrington customer. The reason for our call today is that we show your account due for the month of (___) with a total amount due of $XXX.XX. I’d be more than happy to assist you with your payment today.”