Shift Lead

Question 1

Environment

Answer 1

create a safe and empowering conversational environment for team panda to listen, appreciate, and challenge each other in bringing our panda vision alive and in action

Question 2

Mission

Answer 2

deliver expectational asian dining experiences by building an organization where people are inspired to better their lives

Question 3

Values

Answer 3

proactive
respect/win win
growth
great operations
giving

Question 4

Vision

Answer 4

be recognized as a world leader in people development to be loved by our guests

Question 5

The Panda Way

Answer 5

healthy lifestyle
continuous learning
developing others
acknowledging others

Question 6

Operating Culture

Answer 6

Workability
Intensity
Integrity
They all tie in together to make the persecution working environment.

Question 7

Workability

Answer 7

Be capable of always delivering exceptional results with high standards and great attitude

Question 8

Intensity

Answer 8

Be all in for the highest engagement and execution. Now!

Question 9

Integrity

Answer 9

Be impeccable with our words and actions. Be true!

Question 10

Proactive

Answer 10

We identify opportunities for growth and lead others to create the future we envision

Question 11

Respect/win win

Answer 11

We treat each other with respect and seek win win relationships with guest, business partners and our communities

Question 12

Growth

Answer 12

For panda to grow we must learn and grow. We are humble and open to new ideas as our world constantly changing

Question 13

Great Operation

Answer 13

We are committed to great operations and upholding our operations culture in our restaurants and support center.
EX: Aces in places, eco sure

Question 14

Giving

Answer 14

We give our time and resources to support each other and our communities

Question 15

Our role as associates is GUEST LOVE BUILDER

Answer 15

Responsibilities:
Workability, intensity, integrity
Upholding high operations standards and being the best
Emotional connection with guests through food, service and ambiance
Team builder- being a trusted leader
Community outreach

Question 16

Dining room cleaning procedure

Answer 16

Bring: towel, broom, dustpan, brown tray/face shield

Question 17

Answering the phone

Answer 17

Answer within 3 rings

Question 18

Hand washing

Answer 18

Wash for 20 seconds in water hotter than 100°

After returning from break/bathroom, touching face, hair or uniform, cleaning, and cash handling.

Question 19

2 item plate

Answer 19

22-25 oz
Side 11 oz
Entree 5.5 oz each

Question 20

Panda bowl

Answer 20

16.5 oz
Side 11 oz
Entree 5.5 oz

Question 21

Kids meal

Answer 21

8.25 oz
Side 5.5
Entree 2.75

Question 22

Sides

Answer 22

Medium 16 oz

Large 26 oz

Question 23

Entrees

Answer 23

Small 8 oz
Medium 16 oz
Large 26 oz

Question 24

4 priorities of work

Answer 24

Guest
Steam table/Cooking range
Dining room/kitchen
Detail cleaning

Question 25

What can I do to contribute to the panda environment?

Answer 25

Listen to my fellow associates when they have a concern and challenge them to better themselves

Question 26

Career path

Answer 26

Counter help
Lead counter
Assistant manager
General manager

Question 27

Associates hand book

Answer 27

A guide that provides the standard and expectations for panda associates. It is important to be familiar with it because it includes benefits, rules of conduct, leave, vacations, and med insurance info.

Question 28

My voice matters program

Answer 28

Open door communication program designed to be the foundation of our environment. Different ways to raise a concern is to speak directly to a supervisor, mum, aco, and HR

Question 29

Uniform requirements

Answer 29

Hat, bow/hairnet, red panda shirt, apron, name tag, black dress pants, black socks, black nonslip shoes, black belt, back support