Shane Deck Flashcards
1
Q
What is the role of RICS
A
- Advancing the highest ethical and technical standards for professionals in land, property, and the built environment
- Protecting and providing benefits to consumers by enforcing standards and codes of best practice
- Providing expert impartial advice to governments, business, and the public
- Equipping RICS members with leading edge advice, market insight, and professional training
- Promoting RICS status and standards in key worldwide markets as the mark of property professionalism
2
Q
What is the Royal Charter
A
Awarded in 1881 by Queen Victoria.
Requires RICS to promote the usefulness of the profession for the advantage of the UK Public and in other parts of the world
3
Q
Where are RICS international headquarters located
A
12 Great George Street, Parliament Square, London
4
Q
What is the motto of RICS
A
Est Modus in Rebus - there is measure in all things
5
Q
What is Lionheart
A
- An independent charity run by RICS professionals, for RICS professionals
- Benevolent fund established 100 years ago
- Services range from financial support, health and wellbeing packages, professional counselling, legal advice, and help if a member or loved one become seriously ill.
6
Q
What is RICS Matrics
A
It supports new members entering the profession, as well as working with RICS to shape the future of surveying and grow the size and respect of the profession across industries globally.
7
Q
What is the role of the Standards and Regulation Board
A
Exclusively responsible for strategy, policy, operational oversight of the standard, entry and admission to the profession, and regulatory functions of RICS
8
Q
What do the initials RICS stand for
A
Royal INSTITUTION of Chartered Surveyors
9
Q
Can you give me an overview of RICS governance structure
A
-The structure is shaped by the Royal Charter, Bye-Laws, and Regulations. It combines governance bodies, Executive teams, and presidential teams
- Privy Council sit at the top
- Governing Council sit below them
- Then there are the standards & regulation board, the management board, the audit board, nominations committee and presidential nominations committee that report in to the Governing Council
- Finance committee, Remuneration committee, and World Regional Boards and Market Advisory panels report in to the management board
10
Q
What is the role of the governing council
A
- The highest governing body, setting global strategy and ensures RICS fulfils its Royal Charter obligations
- Provides strategic oversight on requirements for entry into the profession, and setting and enforcement of professional standards
11
Q
Who is the RICS CEO and President
A
CEO - Richard Collins
President - Ann Gray
12
Q
How does RICS ensure standards of professional conduct and practice are upheld
A
- Rules of conduct (effective 2nd Feb 22) which apply to all RICS regulated members and firms
- Based on ethical principles of honesty, integrity, competence, service, respect, and responsibility
13
Q
List the Rule of Conduct
A
Members and firms must:
1. Be honest, act with integrity, and comply with their professional obligations, including obligations to RICS
2. Maintain their professional competence and ensure services are provided by competent individuals who have the necessary expertise
3. Provide good quality and diligent service
4. Treat others with respect and encourage diversity and inclusion
5. Act in the public interest, take responsibility for their actions, and act to prevent harm and maintain public confidence in the profession
14
Q
Provide 5 examples of how you comply with rule 1 (honesty, integrity)
A
- Don’t mislead others
- Have processes to identify conflicts of interest
- Be open and transparent about fees and services
- Don’t take advantage of others
- Don’t facilitate any financial crime
15
Q
Provide 5 examples of how you comply with rule 2 (maintaining CPD and provide competent service)
A
- Only undertake work you are able to do competently (with resource, skills, and knowledge)
- Supervise employees to ensure they work competently
- Reflect on work undertaken and apply lessons learned
- Develop knowledge and skills, addressing development needs
- Stay up to date and comply with relevant legislation, codes of practice, etc.
16
Q
Provide 5 examples of how you comply with rule 3 (good quality and diligent service)
A
- Understand clients needs and objectives before accepting work
- Agree the scope, limitations, and timescales for delivery
- Ensure clear communication, understandable language
- Understand the risks and benefits of using relevant technology
- Have quality assurance processes for their work
17
Q
Provide 5 examples of how you comply with rule 4 (treat others with respect)
A
- Respect the rights of others and treat them with courtesy
- Do not bully, victimise, or harass anyone
- Check supply chains to not involve modern slavery or other abuses of workforce
- Work cooperatively with others
- Develop an inclusive culture, support equal access and opportunity for all, and identify and address unconscious bias
18
Q
Provide 5 examples of how you comply with rule 5 (act in public interest)
A
- Support those who act in good faith to report concerns
- Respond promptly to complaints made against them, openly and professionally
- Do not dissuade complainants from approaching ADR providers or the RICS
- Manage professional finances responsibly
- Take appropriate action when they consider rules have been breached and report significant breaches to the RICS
19
Q
List the core professional obligations of RICS members as detailed in the Rules of Conduct
A
- Comply with RICS CPD requirements
- Cooperate with RICS
- Promptly provide all information reasonably requested by the Standards and Regulatory Board, or those exercising delegated authority on its behalf
20
Q
List the core professional obligations of RICS fims as detailed in the Rules of Conduct
A
- Publish a complaints procedure, including an ADR provider, and maintain a complaints log
- Ensure RICS compliant PI cover is in place for all historic and current professional work
- If you have a sole principal, ensure arrangements are in place for continuation of service in the event of incapacity, death, etc.
- Cooperate with RICS
- Promptly provide all information reasonably requested by the Standards and Regulatory Board, or those exercising delegated authority on its behalf
- Display on business literature that they are regulated by RICS
- Report any matter they are required to report under the Rules for the Registration of Firms
21
Q
Are you aware of any RICS Regulation on the use of social media accounts?
A
- Use of social media: guidance for RICS members
- Overarching principal is that standards expected do not change because they are communicated via social media
22
Q
You attend a work social event and witness two junior colleagues acting in a way which could bring your firm into disgrace. What would you do?
A
- Speak with them immediately to stop the behaviour
- Take steps to prevent reputational damage or embarrassment of my colleagues
- Address their actions formally in working hours
23
Q
What are the RICS Professional standards and their status
A
- Professional statements - contain mandatory requirements
- Guidance notes - contain recommendations
- APC - requirements and guidelines for entry
- Data standards - ensures software and technology can adopt RICS standards into their offering
24
Q
What is the “black book”
A
A suite of guidance notes that define good technical standards for quantity surveying and construction professionals
25
Are you aware of any regulation in association with the use of the RICS logo by regulated firms and Chartered Professionals
- RICS for the use of the RICS logo and designation by firms
- Guidelines for the personal use of the RICS log and designations by RICS professionals
26
Explain how you act with integrity
- Be trustworthy
- Be open and transparent
- Respect confidential information
- Don't take advantage
- Don't offer or accept gifts which might suggest and improper obligation
27
Why must you act within your professional capabilities
To ensure I don't incorrectly advise my clients which could lead to complaint or a negligence claim
28
Explain how you take responsibility
- Be accountable
- Act with skill, care, and diligence
- Ensure a complaints handling procedure is in place should someone complain
- Be prepared to respectfully challenge things that are not right
29
Explain how you treat others with respect
- Be polite and courteous
- Never discriminate against anyone for any reason
30
Explain how you provide a high-level of service
- Ensure those to whom I have a professional responsibility receive the best possible advice and support
- Act within the scope of my competence
- Be transparent about fees and other costs
- Communicate in a way that enables informed decisions to be taken
31
Explain how you promote trust in the profession
- Understand the impact of my actions
- Fulfil my professional obligations
- Act in a trustworthy manner at all times
32
How do you maintain a high ethical standard in the profession
- Keep my actions under review
- Maintain CPD
- Follow RICS advice on ethical behaviour
- Help my organisation develop ethical ways of working
- Addressing unethical behaviour by others
33
How can employers create an ethical environment
- Establish confidential procedures for whistleblowing, outside the normal chain of command
- Include ethical evaluations in appraisals
- Encourage staff to progress their APC
- Promote CPD in the relevant area
34
What is the difference between ethics and integrity
Integrity is about being honest and having strong morals. Ethics are moral principals that govern someone's behaviour.
35
What tools produced by the RICS help members make ethical decisions
RICS Ethics Decision tree.
36
What are the RICS ethical standards
RICS ethical standards for surveyors include acting with honesty, competence, and integrity. They emphasize confidentiality, objectivity, and professional behaviour. Members must respect the law, promote sustainability, and uphold the reputation of the profession.
37
What is a conflict of interest?
A conflict of interest occurs when someone's personal or financial interests might interfere with their ability to make fair and unbiased decisions
38
What are the stages of negotiation?
Preparation: Gather information and set your goals.
Opening: Present your position and interests.
Bargaining: Exchange offers and make concessions.
Problem-Solving: Find solutions to address disagreements.
Closing: Finalize the agreement.
Review: Evaluate the outcome and learn from the process.
39
What is required in a lone working policy
Ensuring compliance with the law
Dedicated risk assessment
Protocols for regular communication between lone workers and supervisors
Emergency procedures
Personal safety measures
40
Why is marketing important?
Marketing is important because it helps businesses attract and keep customers. It creates awareness about products and services, helps reach new markets, and sets a company apart from competitors. Marketing builds brands, enhances reputation, and drives business growth by generating sales and customer loyalty.
41
What is the difference between a balance sheet and profit and loss account
A balance sheet shows what a company owns, what it owes, and its net worth at a specific point in time. It provides a snapshot of the company's financial position.
A profit and loss account (income statement) shows a company's revenues, expenses, gains, and losses over a specific period. It reveals whether the company made a profit or incurred a loss during that time.
In simple terms, a balance sheet tells you what a company has, while a profit and loss account tells you how it performed financially.
42
What are the main sections in a balance sheet?
Assets, liabilities, shareholder equity
43
What are the main sections in a profit and loss account?
Revenue, Cost of sales, gross profit, Operating expenses, operating profit, non-operating income and expenses, profit before tax, tax, net profit
44
Explain mediation
Mediation is a way to resolve conflicts with the help of a neutral person. The mediator listens to both sides and helps them find a solution that everyone agrees on. It's a voluntary and private process that aims to reach a fair and mutually acceptable outcome.
45
Explain adjudication
Adjudication is a process of resolving disputes in the construction industry. It involves appointing an impartial third party, known as an adjudicator, to make a quick and binding decision on the dispute. The adjudicator reviews the arguments and evidence presented by both parties and provides a decision known as an adjudication decision. Adjudication is typically used for disputes related to payment or other time-sensitive matters. The decision is enforceable, but the parties can still pursue further resolution through litigation or arbitration if they wish.
46
Explain arbitration
Arbitration is like a private trial. Instead of going to court, both sides present their case to a neutral person or a panel of people called arbitrators. The arbitrators listen to the arguments and evidence and make a final decision, called an arbitral award, which is binding on both parties. It's a way to resolve disputes outside of the traditional court system.
47
What is the reason for GDPR?
GDPR was introduced to protect people's privacy and personal data. It sets rules for how organizations collect, use, and store personal information
48
GDPR Principles
Lawfulness - process legally, openly, and transparently
Purpose Limitation - only as intended
Minimisation - only what is necessary
Accuracy - ensure accuracy
Storage Limitations - as long as necessary
Confidentiality - prevent unwanted access
Accountability - be responsible for compliance
49
What are the BREEAM Ratings?
Outstanding > 85%
Excellent > 70%
Very Good > 55%
Good > 40%
Pass > 25%
Acceptable > 10%
Unclassified
50
What are the BREEAM Categories?
Waste
Water
Health and Wellbeing
Innovation
Energy
Transport
Materials
Management
Land Use and Ecology
Pollution
51
What is the 5 Case Model
Strategic - Case for change (Strategic Need)
Management - Capacity / Resource (deliverability)
Financial - Affordability
Commercial - Viability
Economic - Value for Money
52
What are the obligations of the HASAWA?
Protection of H&S and Welfare.
Employer - provide a safe place to work, undertake risk assessment. As far as reasonably practicable.
Employee - Own H&S and not put others at risk.
HSE were set up under HASAWA
53
When is a project notifiable
Longer than 30 working days and involves more than 20 workers at any one time; or
where the work exceeds 500 individual worker days
54
Types of Organisation Model
Functional - grouped by specialism
Divisional - grouped by product / service
Matrix - combination of both
Flat - reduced hierarchy
55
Belbin Team Roles
Shaper
Completer-Finisher
Specialist
Teamworker
56
Myres-Briggs
ENTJ : extraversion (E), intuition (N), thinking (T), judgment (J)
ISFP: introversion (I), sensing (S), feeling (F), perception (P)
57
What is needed to make a contract legally binding
Capacity
Offer
Acceptance
Consideration
Legality
Intent
58
What are the NEC3 Options
Option A: Priced contract with activity schedule.
Option B: Priced contract with bill of quantities.
Option C: Target contract with activity schedule.
Option D: Target contract with bill of quantities.
Option E: Cost reimbursable contract.
Option F: Management contract.
Option G: Term contract (for the appointment of a consultant based on a priced schedule of tasks).
59
JCT Forms of Contract and Values
Minor Works: Simple, Less than £250k and less than 12 months
Intermediate: More complex, more than 12 months, med-large
SBC: med-large scale, more complex schemes / trades,
Major Works: Large scale such as high-rise, more complex, greater contractor risk, greater design responsibility
60
Maslow Hierarchy of Needs
Physiological
Safety
Love and Belonging
Esteem
Self Actualisation
61
Hertzberg Two-Factor Theory
Hygiene and Motivation Factors
62
Leadership Styles
Coaching
Democratic
Commanding
Visionary
63
Types of float
Free Float - Non critical activity float
Time Risk Allowance
Total Float - Float in an activity before completion date
Terminal Float - between planned completion and completion
64
Risk Management Process
Identify
Assess
Control
Review
65
Difference between a PEP and PID
The PEP is a detailed plan for carrying out the project, while the PID is a summary document that starts the project by outlining its key aspects.
66
Headings with a PEP
Introduction
Scope
Organisation / Resources
Programme
Cost
Risk Management
Change Management
Quality Control
Communications
Procurement
67
WWA Complaints Procedure
Complaint received by nominated person
Written response issued confirming understanding and requesting further comments within 7 days
Following response, within 21 days an update will be issued on the findings and actions taken
If dissatisfied, this will be escalated internally for independent review.
If still dissatisfied, this will be referred to mediation under RICS dispute resolution service
