Communication and Negotiation

Question 1

What is the difference between effective and efficient communicaiton?

Answer 1

Efficient communication is information presented in a clear and concise manner

Effective communication is to accomplish a purpose; producing the intended or expected result.

Question 2

What is negotiation?

Answer 2

Discussions to reach a compromise or agreement. Can be informal or through a facilitated negotiation process

Question 3

What do you need to think about before entering into a negotiation?

Answer 3

• To what level am I authorised to negotiate?
• Do I have sufficient facts and information?
• The character I am negotiating with
• What I want the outcome to be
• Areas where I am willing to compromise

Question 4

What is a ‘Without Prejudice’ offer?

Answer 4

A parties admission to something which could be used against them in court.