Setting up and managing a Microsoft 365 Tenant

Question 1

What is a Microsoft 365 Tenant?

Answer 1

A unique environment within the Microsoft 365 eco-system containing various components like Exchange, SharePoint, OneDrive, Yammer, Teams, and Skype, and enabled with EM+S and Windows 10 Enterprise licensing.

Question 2

What subscription plans are available for Microsoft 365?

Answer 2

Business, enterprise, and education plans with additional options for small business, government, non-profit, first-line workers, and Office 365 for home.

Question 3

What is the advantage of starting with an M365 Business Subscription?

Answer 3

It provides enough features to get started with demos or pilots and allows adding different license options for production when needed.

Question 4

How is license flexibility achieved in Microsoft 365?

Answer 4

By customizing licenses based on user requirements, configuring various license types like E3, E5, and front-line worker licenses, and allowing month-to-month payments with the ability to add or remove licenses quickly.

Question 5

What is the first step to evaluate Microsoft 365 for an organization?

Answer 5

Set up an M365 tenant by navigating to the Microsoft 365 product page and choosing Microsoft 365 for Business.

Question 6

What are two unchangeable decisions to consider when setting up a Microsoft 365 tenant?

Answer 6

The country selected during the sign-up process (determines data center location) and the tenant or subscription ID.

Question 7

Why is it important to choose the right tenant name from the beginning?

Answer 7

The tenant name cannot be changed later, and changing it would require setting up a new tenant and migrating everything, which is not a simple or quick process.

Question 8

What are the steps to verify information when creating a Microsoft 365 tenant?

Answer 8

Enter the phone number and choose whether to receive a text or phone call for verification. Enter the verification code provided to continue with the tenant creation.

Question 9

What is the significance of the first user account created when setting up a new tenant?

Answer 9

The first user account becomes the first global admin in the tenant.

Question 10

Why should you have at least one more administrator account besides the first global admin account?

Answer 10

To ensure there is a backup in case access to the first global admin account is lost.

Question 11

What are some of the privileges and responsibilities of a global admin in Microsoft 365?

Answer 11

Global admins can add and remove subscriptions, create and delete users, and make configuration changes within the tenant.

Question 12

What should you consider when assigning the global admin role to users?

Answer 12

The global admin role should be considered a protected role, assigned only when needed, and not given to daily use accounts.

Question 13

What is the importance of Role-Based Access Control (RBAC) in Microsoft 365?

Answer 13

RBAC allows for assigning different roles to administrators, ensuring proper access control and security within the tenant.

Question 14

What is the significance of the onmicrosoft.com domain when registering for an M365 tenant?

Answer 14

The onmicrosoft.com domain is automatically created during registration, and the company name chosen during registration becomes the domain name.

Question 15

Can the onmicrosoft.com domain name be changed later?

Answer 15

No, the onmicrosoft.com domain name cannot be changed later, and the only way to change it is to migrate to a new Office 365 tenant.

Question 16

In which two places does the onmicrosoft.com domain appear for users?

Answer 16

The onmicrosoft.com domain appears in the SharePoint Domain Name and in Skype for Business Meeting Invitations.

Question 17

How can you avoid issues with the onmicrosoft.com domain name?

Answer 17

Put thought into the domain name when configuring your tenant to avoid problems with the onmicrosoft.com domain name appearing in user-visible locations.

Question 18

What are the four different ways to provision users in your tenant?

Answer 18

A: 1) Creating new users individually or in bulk using the GUI, 2) Using PowerShell, 3) Using Azure AD Connect, 4) Synchronizing users from existing Active Directory on-premises.

Question 19

How can you add a user manually through the portal?

Answer 19

A: Click “Add a user,” type in a username and fill out their details, specify or auto-generate a password, and assign a product license.

Question 20

What is Azure AD Connect, and what was its former name?

Answer 20

Azure AD Connect is a tool for synchronizing users from on-premises Active Directory to Office 365. Its former name is DirSync.

Question 21

How can you create multiple users at once using the bulk importing tool?

Answer 21

Click on “Import multiple users” under Active users, create and upload a CSV file with the required user information.

Question 22

What are the minimum requirements for installing the Azure Active Directory Connect tool?

Answer 22

Windows Server 2008 or newer and domain-joined server.

Question 23

How can you create a user through PowerShell?

Answer 23

Use the “New-MsolUser” cmdlet with the required parameters, such as UserPrincipalName and DisplayName.

Question 24

How can you use a CSV file to create multiple users through PowerShell?

Answer 24

Import the CSV file using “Import-Csv” cmdlet, create a variable to store the imported users, and use a “foreach” loop with the “New-MsolUser” cmdlet to create the users.

Question 25

How can you assign a license to a user using PowerShell?

Answer 25

Assign the license using the “LicenseAssignment” parameter in the “New-MsolUser” cmdlet.

Question 26

How can you set a user’s location using the two-digit country code in the CSV file?

Answer 26

Add the two-digit country code to the “Country” column in the CSV file, and use the “UsageLocation” parameter in the “New-MsolUser” cmdlet.

Question 27

What are some advantages of using PowerShell to create multiple users in Office 365?

Answer 27

PowerShell allows for automation, bulk user creation, and customization of user properties, making it efficient and flexible for managing users in Office 365.

Question 28

How can you unlock additional features of Microsoft 365 with an existing Office 365 tenant?

Answer 28

Add an M365 subscription to unlock EMS, Windows 10 licenses, and other features.

Question 29

Where can you find and purchase the Microsoft 365 licenses in the admin portal?

Answer 29

Click on the Billing section, then click on Purchase services.

Question 30

What options do you have when adding Microsoft 365 licenses?

Answer 30

You can either buy the licenses now or start a free trial.

Question 31

Do you need individual licenses per user for added services?

Answer 31

Yes, depending on the services, you may need licenses per user.

Question 32

What happens when you add Microsoft 365 to your existing Office 365 tenant?

Answer 32

You unlock all additional features of Microsoft 365 for your tenant.

Question 33

What is the purpose of the licensing panel in Microsoft 365?

Answer 33

To monitor current license usage and determine if you are overprovisioned or underprovisioned for licensing.

Question 34

When should you consider reducing your license count?

Answer 34

When you have a large number of unassigned licenses and want to save money on your monthly subscription.

Question 35

What factors should you consider when determining your licensing strategy?

Answer 35

Your business process, billing model, user onboarding workflow, and licensing restrictions (e.g., CSP or EA agreements).

Question 36

How do you assign licenses to users in Microsoft 365?

Answer 36

From the subscriptions page, click on the option to assign licenses to users, which takes you to the Active Users page. Select the users and edit their product licenses.

Question 37

What happens when you remove an Exchange Online license from a user?

Answer 37

Their mailbox gets deleted and is permanently deleted after about 30 days. Be cautious when removing licenses from users who still need active mailboxes.

Question 38

How can you create custom views for different levels of licensing in Microsoft 365?

Answer 38

You can add a custom view and choose different license options, such as Enterprise E1, E3, or F1, to have different views for each license stack.

Question 39

When should you use PowerShell to add or manage domains in Office 365?

Answer 39

Use PowerShell when you need to add or manage multiple domains, as it is more efficient than using the GUI, especially when dealing with a large number of domains (up to 900).

Question 40

What do you need to install and connect to in order to use PowerShell with Office 365?

Answer 40

You need to install the Microsoft Online PowerShell Modules and connect to Office 365.

Question 41

How can you add multiple domains using PowerShell?

Answer 41

Create a CSV or TXT file with a list of your domains.

Question 42

How do you make a domain the default domain using PowerShell?

Answer 42

After verifying the domain, you can set it as the default domain in the Office 365 portal by selecting it and marking it as Default.

Question 43

How do you remove a domain using PowerShell?

Answer 43

To remove a domain, use the Remove-MsolDomain cmdlet followed by the domain name (e.g., Remove-MsolDomain -DomainName example.com).

Question 44

What is the next step after adding a new domain into Office 365?

Answer 44

The next step is to assign the new domain to some or all of your user accounts as their primary or log-on domain.

Question 45

What is required to assign the new domain to user accounts?

Answer 45

You need to complete the domain verification process in Office 365 before it can be assigned to user accounts.

Question 46

What changes will happen when you update the domain for users in Office 365?

Answer 46

Their username for logging into Office 365 will be updated.

Question 47

How do you update users’ log-on names to the new domain in the admin portal?

Answer 47

Go to the admin portal and find the users you want to assign the new domain to.

Question 48

What are the two ways to add email aliases for users in Office 365?

Answer 48

You can add email aliases for users either from the Office 365 admin center or from the Exchange admin center.

Question 49

How can you add an email alias for a user in the Office 365 admin portal?

Answer 49

Find the user you want to update and select them.
Choose the option to edit their aliases.
Add the new alias using the desired domain.
Save the changes.

Question 50

How can you add an email alias for a user in the Exchange admin center?

Answer 50

Go to the Exchange admin center and select “Recipients” followed by “Mailboxes.”
Select the user you want to update.
Scroll down to their email address and add an additional email address for the alias.
Ensure it has lowercase “smtp,” indicating it’s an alias, and click “OK.”
Save the changes and verify the alias has been added.

Question 51

What does lowercase “smtp” indicate when adding an email alias in the Exchange admin center?

Answer 51

Lowercase “smtp” indicates that the email address being added is an alias and not the primary SMTP address (which is indicated by uppercase “SMTP”).

Question 52

What types of DNS records are required for Exchange Online in Office 365?

Answer 52

Exchange Online requires three types of DNS records: a CNAME record for autodiscover, a Sender Policy Framework (SPF) record, and an MX record.

Question 53

What types of DNS records are required for Skype for Business in Office 365?

Answer 53

Skype for Business requires both CNAME and SRV records. CNAME records are needed for SIP and lyncdiscover, while SRV records are needed for SIP and SIP Federation TLS.

Question 54

What types of DNS records are required for Mobile Device Management (MDM) in Office 365?

Answer 54

MDM requires two CNAME records for Enterprise registration and Enterprise enrollment, pointing to the equivalent Microsoft services.

Question 55

What are the differences between the ports and protocols required for SIP and SIP Federation TLS in Office 365?

Answer 55

SIP is on port 443, while SIP Federation TLS is on port 5061.

Question 56

When should you update your MX records to point to Exchange Online?

Answer 56

Update your MX records to point to Exchange Online when you’re ready to have your email routed from your existing server or service to Exchange Online.

Question 57

What is the purpose of an autodiscover record in Office 365?

Answer 57

The autodiscover record enables Outlook and other email clients to find the Exchange server information and configure the mail profile to receive email. It also ensures that some Office 365 services, such as Free/Busy lookups, work properly.

Question 58

What is the purpose of a Sender Policy Framework (SPF) record in Office 365?

Answer 58

An SPF record is a text record used to validate your accepted sending locations, whether a third-party domain through an include or the IP address of your on-premises Exchange server. It helps prevent email spoofing and increases email deliverability.

Question 59

How can you check if your SRV records are configured correctly in Office 365?

Answer 59

You can use the nslookup command to check if your SRV records are configured correctly. This command allows you to query DNS records and verify their correctness.

Question 60

What are the options for managing DNS records when setting up a new domain in Office 365?

Answer 60

You can choose to let Microsoft manage your DNS records for you (if you’re connected to a compatible provider like GoDaddy), add the DNS records yourself, or move your DNS provider to Microsoft and let Office 365 manage all of your DNS records for you.