MANAGE MICROSOFT 365 SUBSCRIPTION AND TENANT HEALTH Flashcards
What are the two types of alerts in the Service health dashboard?
Incidents and Advisories
How do incidents differ from advisories?
ncidents require immediate attention and may require action, while advisories are “good to know” and inform support teams about potential issues and workarounds.
What are some considerations when reviewing information on the Service health dashboard?
Determine if a task is needed for mitigation, communicate with users if it affects the company broadly, or inform admins and Service desk about potential issues and workarounds.
How can you navigate to the Service health dashboard in the admin center?
Expand the admin center view, click on health, and then click on Service health.
What is the purpose of communicating advisories to the service desk or support teams?
o help them answer questions or address tickets that might arise due to known issues and workarounds.
How can you open a new service request with Microsoft Support?
Click on Support and then New service request in the admin center.
What is the purpose of the Office 365 assistant bot in the service request process?
To provide relevant support articles based on the description of the problem you’ve encountered.
How can you view the current status of your support requests?
Click on View service requests in the admin center.
Can you view the status of your support ticket using the Microsoft 365 admin app on your phone?
Yes, you can view the status and stay in touch with Microsoft Support through the Microsoft 365 admin app on your phone.
What are tenant-specific service alerts in Office 365?
Tenant-specific service alerts are alerts released by Microsoft for known issues in Office 365, scoped to all relevant and potentially impacted tenants.
What are the three different incident support scenarios?
Users are impacted, and Microsoft has published a corresponding incident. 2. Service desk receives calls or sees alerts, but no incident is posted by Microsoft yet. 3. Microsoft posted a high-impact issue, but no users have reported it yet.
What is the purpose of an incident response plan?
n incident response plan helps an organization address issues appropriately based on business needs and complexity, and integrates with the existing service desk incident response process.
What should be considered when assessing the impact of a workaround provided by Microsoft?
Assess if the workaround fits within the organization’s business function, security protocols, and whether it allows the business to function without compromising security and service integrity.
What is the key to providing a better end-user experience in response to incidents?
The key is to have a logical framework of incident response based on information available in the Service Health Dashboard, empowering the service desk to be more responsive.
What is the purpose of the Office 365 mobile admin app?
The mobile admin app provides management capabilities, such as managing user licenses and resetting passwords, and push notifications for service alerts, helping monitor Office 365 service health.
