Set B Vol 1

Question 1

Four elements of the communication process

Answer 1

1. sender
2. message
3. receiver
4. feedback

Question 2

three phases of effective communication

Answer 2

1. diagnose communication
2. prepare communication
3. deliver message

Question 3

two barriers to communication

Answer 3

1. organizational

2. psychological

Question 4

the flow of communication from the lowest organizational position to the highest

Answer 4

upward communication

Question 5

begins with the organization’s upper level of management and filters down through the chain of command

Answer 5

downward communication

Question 6

communication which is neither downward nor upward. Flows across organizational channels.

Answer 6

lateral communication

Question 7

duty schedules, floor layouts, jet engine noise, ops tempo and improper management are all examples of…

Answer 7

organizational barriers

Question 8

related to the way people think, reason and feel

Answer 8

psychological barriers

Question 9

what are the 2 do’s of media engagement

Answer 9

1. discuss only matters which you have direct knowledge

2. avoid using color words

Question 10

words that may have a negative connotation such as massacre, scandal, deaths, corruption

Answer 10

color words

Question 11

knowing a wing’s mission and priorities in order to effectively relate their assigned duties to wing initiatives and communicating to influence a particular audience

Answer 11

strategic communication

Question 12

prohibit posting photos showing improper wear of the uniform

Answer 12

social media guidelines

Question 13

guidelines that generate credibility and create a good working relationship

Answer 13

interview do’s and dont’s

Question 14

a concise written statement of a single idea or concept that is typically used for talking papers, point papers, and bullet background papers

Answer 14

single idea bullet

Question 15

a variation of the accomplishment impact bullet which may begin with a noun, verb, or modifier

Answer 15

specific achievement bullet statement

Question 16

a concise written statement of a person’s single accomplishment and its impact on the unit’s mission, organization, etc

Answer 16

accomplishment impact bullet

Question 17

selecting words that are the shortest, clearest, yet most descriptive. Reduces the number of unnecessary words

Answer 17

brevity

Question 18

contain detailed facts. To write them, you need to be familiar with the people and systems involved

Answer 18

specific bullet statement

Question 19

includes awards and recognitions

Answer 19

types of narrative writing

Question 20

to initiate the recommendation submission process, it is the supervisor’s responsibility to request, fill out and submit a….

Answer 20

Recommendation for Decoration Printout (RDP-DECOR-6)

Question 21

In addition to accomplishing the Decor 6, you must also compose a…

Answer 21

decoration citation

Question 22

used in performance reports and award nominations because they present the performance and/or accomplishment

Answer 22

bullet statements

Question 23

Pre-session activities (2)

Answer 23

1. diagnose

2. prepare

Question 24

know why you are conducting the session

Answer 24

diagnose

Question 25

determine approach and prepare the environment

Answer 25

prepare

Question 26

session activities (4)

Answer 26

1. attending
2. responding
3. resolving
4. closing

Question 27

post session activities (2)

Answer 27

1. documenting session

2. follow up

Question 28

includes documenting and follow up

Answer 28

resolving skills

Question 29

includes preventive and corrective discipline

Answer 29

standards and discipline

Question 30

stops a problem from happening before it starts

Answer 30

preventive

Question 31

2 examples of preventive discipline

Answer 31

1. feedbacks

2. safety briefings