Session 9 - 10

Question 1

Ask for the purpose of something

Answer 1

What does _______ do that makes it more ______?
What’s the purpose of _______ if ________?
Could you explain the purpose for __________?

Question 2

Ask for replacement.

Ask for a substitute for something.

Answer 2

Could you replace _________?

We need a substitute for _________.

Question 3

Ask for explanations of things

Answer 3

How can you justify _____________?
I don’t understand why we always have problems with ________.
Could you explain your reasons for ______?
Why is it that__________?
How come your ___________ always gets lost?

Question 4

Ask for solutions

Answer 4

What should we do now?
How can we work it out?
What’s the best way to solve this _____?
How do we fix _____________?

Question 5

Reassure

Make them feel better/calm down

Answer 5

There’s no cause for concern. _____
Let me assure you that ______.
There will be no problem at all. I’ve ____.
Everything’s under control. You don’t have to worry.

Question 6

They _____ us off from funding.

stop providing

Answer 6

cut someone off from something

Question 7

Is there a ___________ we can use to do it faster? (faster way)

Answer 7

shortcut

Question 8

Smartphones will eventually __________ and we will only use smart wearable devices, such as smartwatches and smart-glasses.

Answer 8

die out

Question 9

I wish our team could have more _____________. We would do much better if we had more control.

Answer 9

autonomy

Question 10

______________ allow us to compare new results to average realistic performance.

Answer 10

Benchmarks

Question 11

How to Compromise

Answer 11

We’re ready to go along with the ______ only if __________.
We’ll __________ on the condition that _____.
The product is guaranteed, provided you ________.
We will ________ as long as you _____.

Question 12

Repeat/Explain in other words

Answer 12

In other words, _______.
What I mean is that ________.
What I’m trying to say is that ______.

Question 13

Complain politely

Answer 13

Excuse me if I seem out of line but I think __________.
There may have been a misunderstanding. _____.
I don’t want to sound critical but _____.

Question 14

Respond to a complaint

Answer 14

We are sorry for the inconvenience.

We’ll do our best to settle ______

Question 15

We need someone to complete this project. Can you ______ it out?

Answer 15

carry it out

Question 16

I’m going to meet my friend who I haven’t seen in a very long time. I’m going to _______ up with him.

Answer 16

catch up with someone

Question 17

Can you create a new plan? Can you _______ up with a new plan?

Answer 17

come up with

Question 18

It’s extremely competitive. It’s ___________.

Answer 18

cutthroat

Question 19

People are using that technology less and less. That technology is _______ out.

Answer 19

dying out

Question 20

It’s too soon to discuss that now. We will _______ that ___________ when we come to it.

Answer 20

We will cross that bride when we come to it.

Question 21

I don’t want to waste time talking about other things. I will tell you exactly what I came here to talk to you about.

Answer 21

I will cut to the chase.