Session 9 - 10 Flashcards
Ask for the purpose of something
What does _______ do that makes it more ______?
What’s the purpose of _______ if ________?
Could you explain the purpose for __________?
Ask for replacement.
Ask for a substitute for something.
Could you replace _________?
We need a substitute for _________.
Ask for explanations of things
How can you justify _____________?
I don’t understand why we always have problems with ________.
Could you explain your reasons for ______?
Why is it that__________?
How come your ___________ always gets lost?
Ask for solutions
What should we do now?
How can we work it out?
What’s the best way to solve this _____?
How do we fix _____________?
Reassure
Make them feel better/calm down
There’s no cause for concern. _____
Let me assure you that ______.
There will be no problem at all. I’ve ____.
Everything’s under control. You don’t have to worry.
They _____ us off from funding.
stop providing
cut someone off from something
Is there a ___________ we can use to do it faster? (faster way)
shortcut
Smartphones will eventually __________ and we will only use smart wearable devices, such as smartwatches and smart-glasses.
die out
I wish our team could have more _____________. We would do much better if we had more control.
autonomy
______________ allow us to compare new results to average realistic performance.
Benchmarks
How to Compromise
We’re ready to go along with the ______ only if __________.
We’ll __________ on the condition that _____.
The product is guaranteed, provided you ________.
We will ________ as long as you _____.
Repeat/Explain in other words
In other words, _______.
What I mean is that ________.
What I’m trying to say is that ______.
Complain politely
Excuse me if I seem out of line but I think __________.
There may have been a misunderstanding. _____.
I don’t want to sound critical but _____.
Respond to a complaint
We are sorry for the inconvenience.
We’ll do our best to settle ______
We need someone to complete this project. Can you ______ it out?
carry it out
I’m going to meet my friend who I haven’t seen in a very long time. I’m going to _______ up with him.
catch up with someone
Can you create a new plan? Can you _______ up with a new plan?
come up with
It’s extremely competitive. It’s ___________.
cutthroat
People are using that technology less and less. That technology is _______ out.
dying out
It’s too soon to discuss that now. We will _______ that ___________ when we come to it.
We will cross that bride when we come to it.
I don’t want to waste time talking about other things. I will tell you exactly what I came here to talk to you about.
I will cut to the chase.
