Session 1 - 2 Review

Question 1

Stating the purpose of your email. Why are you writing this email?

Answer 1

The reason I’m writing is because I would like to request…

The reason I’m writing is because of a specific request.

Question 2

Presenting information in order. 3 points you would like to make in the email.

Answer 2

First, …
Second, …
Third/Lastly, …

Question 3

Contrasting information. You think one is better than the other.

Answer 3

Although A seems fine, (I think) B might be better.

We could opt for A. On the other hand, B is significantly cheaper (more cost effective).
more efficient

Question 4

Asking for opinion. You are unsure what to do, so you ask…

Answer 4

What do you suggest?
Do you have any suggestions?
Can we get your input on this?
How do you feel about?

Question 5

Asking for information. You would like more information on something.

Answer 5

Could you please provide more details/information?
Could you please elaborate?

Would you mind giving more details about the product?

May we have some more details about the specifications?

Are there any additional ______ we should about?

Question 6

Asking for clarification. You need this person to explain this more.

Answer 6

I’m sorry. I don’t follow.

Could you please clarify?

What do you mean by “reverse the PCP?”

Question 7

Expressing acceptance. You like it, and would like to tell this person.

Answer 7

It’s wonderful. It’s great.
Thanks, it’ll do. It’s good enough.
It’s fine. No problem.

Question 8

Apologizing. You made a mistake or you feel bad.

Answer 8

Please accept my apologies.
I would like to apologize for…
Sorry, but we cannot…

Question 9

Good news. You would like to share some good news.

Answer 9

I am delighted to inform you…
I’m very pleased to let you know…
I have good news.

Question 10

Bad news. You have some bad news.

Answer 10

We regret to inform you…
Unfortunately, …
After careful consideration, …

Question 11

Instructions. Explain what to do in the beginning, continue, and end

Answer 11

Before beginning, make sure…
The first step…
I would start by…

After that, …
The next thing…
Once you’ve…
When that is over…

The last stage….
At the end…

Question 12

The machine is causing problems again.

Answer 12

The machine is acting up again.

Question 13

He’s pretending that he doesn’t know what happened.

Answer 13

He’s acting like nothing ever happened.

Question 14

The total for this month’s shipping is exactly 3,000,000 won.

Answer 14

add up to

Question 15

They asked many different people…

Answer 15

asked around

Question 16

It will keep adding on and building up.

Answer 16

accruing

Question 17

Could you divide the problem into separate and smaller parts?

Answer 17

break X down

Question 18

A hacker entered into the computer system without permission.

Answer 18

broke into X

Question 19

This is completely brand new, so I need to use it a little to make it more functional.

Answer 19

break X in

Question 20

We need to make a new plan. The previous plan wasn’t working.

Answer 20

go back to the drawing board

Question 21

The government is using a new customs inspection for all shipping.

Answer 21

administering
implementing
initiating