Session 3 - 4 Review Flashcards
Place an order. You need to order 5 new products/instruments.
I’d like to place an order…
Do you have any in stock?
Could you send us…?
Accept an order. Tell client/partner that you have received their order.
Certainly.
We have processed your order.
Reject an order. Tell contact that the order was not accepted/processed.
We apologize. Unfortunately, we are unable to accept…
Give confirmation. Let contact person know you will give confirmation after sending package
I’ll send another email to confirm…
I expect it to…
Ask for confirmation. Ask contact person for a confirmation email once it’s complete.
Could you please verify…
Could you let us know…
How to contact. You want to know how to contact this person later.
Could I contact you… How do I get in touch… How can I reach… What’s your … Could I have your…
Future relationship. Happy about a future relationship.
We look forward to …
It would be a pleasure to …
We would be delighted to …
Ask for instructions. Not sure how to do. You need instructions.
How should I go about…?
What would you say is the best way to…?
Ask about a product. You want to know more details about the product.
Could you give me some information…?
What features does it have?
What are the specifications …?
Ask about responsibility. You want to know who is responsible for this.
Who’s in charge of…?
Who’s responsible for…?
Ask about delivery times. You want to know when it will be delivered.
How long will it be before…? How delayed is the …? When will …? How long will it take to arrive at…? When could we receive…? What are your shortest delivery times? Could we get it by…?
You want the person to be a little more patient and endure while you find the answer.
Please bear with us
Our department cannot pay that amount, especially for shipping all those products overseas.
Our department is unable to bear
You will mention it at the next meeting.
bring X up
They canceled it.
called X off
