Session 4: Health Screening, Risk Factors, & Risk Stratification Flashcards
- Design & administer an appropriate screening and health assessment for participants - Understand and identify major cardiovascular disease risk factors, as identified by the ACSM, as well as their impact on exercise performance - Perform an appropriate risk stratification for participants based on health history and risk factor profile
What are the 4 aspects of successful client relations?
- A strong relationship between client and facilitator
- Behaviors the exercise
professional should exhibit as a foundation for business development - The GEI can and should create a strong framework for attracting and retaining long-lasting relationships
What are the 5 components of customer service and hospitality?
- Be on time or early for scheduled classes
- Be 100% prepared for all sessions
- Respond to phone and email messages promptly and courteously
- Demonstrate organization, reliability, and always follow-up on what has been promised
- Provide classes that are based on science or credible resources
How should participant questions be answered?
Concisely and accurately within the scope of practice
What is meant by the scope of practice?
Refers to what our qualifications and/or certification say we can talk about
What should the GEI do when an issue is outside of the scope of practice?
Refer the client to the appropriate professional(s)
How should the GEI handle participant concerns?
Listen to concerns, respond with sincerity, and solicit feedback
How should the GEI speak to participants and of others?
Speak respectfully to participants and of others
How should the GEI dress?
Appropriately and professionally
What are the 5 traits of professionals who create a hospitality experience?
- Optimistic Warmth
- Intellegence
- Work Ethic
- Empathy
- Self-Awareness
What is the definition of optimistic warmth?
Genuine kindness, thoughtfullness, and a sense that the glass is always half full
What is the definition of intelligence?
Open-mindedness and an insatiable curiousity to learn
What is the definition of work ethic?
A natural tendency to do something as well as it can possibly be done
What is the definition of empathy?
An awareness of, care for, and connection to how others feel and how the individual’s actions affect others
What is the definition of self-awareness and integrity?
An understanding of what makes me tick and a natural inclination to be accountable for doing the right thing
Is watching noverbal cues believed to be more or less reliable and essential to understanding another person than listening to speech?
More reliable and essential
What must the GEI be aware of regarding his/her nonverbal communication?
Their nonverbal communication is being observed and has an impact equal to that of verbal communication
Why is it very important for the GEI to make sure that they understand what a person is trying to convey nonverbally?
Because, nonverbal communication is believed to be more reliable than verbal communication, and it is often misunderstood
What are the elements of improved nonverbal communication skills?
- Frequent eye contact, without staring
- Positive facial expressions: e.g. smiling often and appearing interested
- Head movements: keep the chin up and nod yes to show interest
- Gestures: be expressive with hands and body movements, without exaggeration
- Posture: Sit and stand erect and lean forward to show interest
- Appearance and physique: maintain good hygiene, along with a healty and fit appearance
- Clothing colors: can convey specific messages
What effect could staring for more than a few seconds have on a participant?
Could make the client uncomfortable and may be costrued as flirtatious
What could frequent blinking convey to a client?
Could convey a wandering mind or that one wants to interrupt
What facial expression could express interest and surprise to a participant?
Widening the eyes and raising the eyebrows
What could narrowing the eyes or lowering the eyebrows
indicate?
Disgust, anger, or sadness
What color conveys power, danger, force, passion?
Red
What does the color orange convey?
Excitement, encouragement
What color conveys happiness, energy, intelligence?
Yellow
What does the color green convey?
Harmony, safety
What color conveys trust, confidence, peace?
Blue
What color conveys luxury, creativity?
Purple
What does the color white convey?
Safety, purity
What color conveys power, mystery, aggression, unsafe?
Black
In the client-centered approach, what counseling skills are central to keeping the client’s perspective at the forefront?
- Rapport building
- Exhibiting empathy
- Active listening
What does the client-centered approach not encourage?
Unsolicited advice
What kind of questions should the GEI ask in an interaction with a client?
Open-ended questions