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Cultural Intelligence Test 1 > Session 4 - CQ Behaviour (Action) > Flashcards

Session 4 - CQ Behaviour (Action) Flashcards

1
Q

CQ behaviour
3 main aspects

A
  • Speech Acts
  • Verbal Behaviour
  • Non Veral Behaviour

Behavioural CQ reflects the “capability to exhibit
appropriate verbal and non-verbal actions when
interacting with people from different cultures

Behavioural CQ concerns verbal and non-verbal
behaviours and provides the necessary conditions
for other CQ aspects to function effectively.

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2
Q

Mehrabian’s rule

A

Speech Act -> 7%
Verbal Behaviour -> 38%
Nonverbal Behaviour -> 55%

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3
Q

Speech Acts

A
  • Direct (explicit / clear) vs Indirect (implicit/hide felelings)
  • Succint (brief or to the point) vs Elaborate (Details)
  • Personal (Informal) vs Contextual (Formal)
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4
Q

Speech Acts Vary in Styles

A

Self credentialing:
draw attention to one’s abiiites, accomplishments

self humbeling:
verbal restraints, hesitations, use of self-deprecation concerning one’s performance

  • Request / Demands
  • Refusal
  • Accept compliments
  • give negative feedback
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5
Q

diffrent level indirect vs direct

A
  1. you
  2. we
  3. question
  4. description of the situation
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6
Q

Verbal behaviour

A
  1. Vocalisation / Articulation -> Vocal Folds
  2. Vocal Range (Power, Pitch, Pase, Pause)
  3. Tone (Emontional Cirumplex of Affect)
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7
Q

Verbal Behaviour:
-> Voacal Range 4 P

A

Power (Loud vs Soft)
Pitch (Jarring vs Comfortable)
Pace (Fast vs Slow)
Pause (Silence)

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8
Q

Verbal Behaviour
-> Tone

A

Activated / deavitvated
Pleasant / unpleasant

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9
Q

Nonverbal behaviour

A
  1. Physical apperance / artifacts
  2. Kinesics (Posture, Gesture, Facial Movement, Haptics)
  3. Proxemics (Interpersonal Place, Space)
  4. Chronemics (Clock vs Event Time, Monochronicity vs Polychronicity)
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10
Q

Why are non verbals important

A
  • How others see us (self-presentation / Impression)
  • How we feel (embodied affect / cognition theory)
  • How others feel (emotioanl contagion theory)
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11
Q

Nonverbal behaviour
etics / emics

A

Etics: Culutrally Universal
Emics: Culutrally Specific

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12
Q

Nonverbal behaviour:
self presentation

A

What other think of us

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13
Q

Nonverbal behaviour:
Embodied affect / cognition theory

A

how we feel about ourselves

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14
Q

Emotional Contagion theory

A

how others feel and react towards us

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15
Q

Alexander technique

A
  • inlearn maladaptive physical habits
  • return to a balaced state in which the body is well-aligned though -> heighten self awareness / use thought porcess to restore your original poise
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16
Q

Nonverbal Behaviour:
Kinestics gestures

A

Speech Illustrators
* extent of use
* gesture space

Emblems
gestureces with specific meaning

-> one gesture multiple meaning
-> 12% more intersted in inversting when the presentors used gestures

17
Q

Noverbal behaviour:
Kinestics gestures -> facial movement

A
  1. Facial Expression (Quantity / Type)
  2. Eye Movement (Quantity / Type)
18
Q

Power of nonverbal behaviour

A

Standing in a posture of confidence
1. affect testosterone and cortisol level in the brain
2. have an impact on our chances for success

19
Q

Nonverbal behaviour:
Proxemics - Personal space

A
  • Intimate space for close friends & family (15-45cm)
  • Personal space for informal conversation with friends (45-120cm)
  • Social space formal conversations (120-350cm)
  • Public space addressing an audience (350-750cm)
20
Q

Nonverbal behaviour:
Chronemics

A

Clock time:
time we read form our clock or watch

Event time:
Foceses on event or acitvity, rahter than time on the clock
People who adopt event time orientation are more flexible when it comes to time, they prefer to focus on relationships, rather than be constrained by time

21
Q

Nonverbal behaviour:
Chronemics -> Monochronicity / Polychronocity

A

Monochronocity
* view time as linear
* do one thing at the time
* avoid disruptions at work

Polychronicity
* view time holistically
* do muliple things at the same time
* accept interruptions at work

22
Q

From Expriences to Experimential Learning

A

Experiential Learning
* Concrete Exerimetnation
* Acitve Expperiment
* Reflecitve Obeservation
* Abstract Concept

Learinng Outcomes
* Affective: global Leadership, Self-efficacy, ethno-relative attidudes
* Behavioural: flexible leadership style
* Cognition / Knowledge: accuarate mental model of leadership

Cultural Intelligence Test 1 (5 decks)

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