Session 3 - Multicultural teams & IVTs

Question 1

What are the 4 types of team ?

Answer 1

4 types of team :

1) Problem-solving team
2) Self-managed team
3) Cross-functional team
4) Virtual team

5) Headquarters team

Question 2

What are the 2 types of approaches to team orientations ?

Answer 2

1) Task is low context culture (US, Anglo-saxon, Germany, Switzerland)
- Get down to business
- Involve key people
- Get things done

2) Relationship is high context (Latin America, Middle East, Southern Europe)
- Spend time getting to know everyone
- Involve people and create a sense of belonging
- Reinforce “team” ID

Question 3

Between Germans and French, who is more likely to have a deductive thinking ?

Answer 3

French are more likely to have a deductive thinking, from the big ideas to the details

Germans = Inductive thinking - details lead to the big picture

Question 4

Can you define what is a virtual teams according to Lipnack & Stamps ?

Answer 4

Virtual team = A group of people who interact through independent tasks guided by common purpose and work across space, time and organizational boundaries with links strengthened by webs of communication technologies

Question 5

What are the 6 types of leadership ?

Answer 5

1) Charismatic/Value-based leadership
2) Participative Leadership
3) Autonomous leadership
4) Team-oriented leadership
5) Human-based leadership
6) Self-protective leadership

Question 6

What is a charismatic/value-based leadership ?

Visidp

Answer 6

Charismatic leadership reflects the ability to inspire, motivate and expect high performance outcomes from others based on firmly held core values.

6 dimensions =

1) visionary
2) inspirational
3) Self-sacrifice
4) Integrity
5) Decisive
6) Performance oriented

Question 7

What is a team-oriented leadership ?

Ctdma

Answer 7

Emphasizes effective team building and implementation of a common purpose or goal among team members.

5 dimensions:

1) Collaborative team orientation
2) Team integrator
3) Diplomatic
4) Malevolent (reverse scored)
5) administratively competent

Question 8

What is participative leadership ?

Answer 8

Participative leadership = reflects the degree to which managers involve others in making and implementing decisions.

2 dimensions :

1) Non-participative
2) Autocratic

Question 9

What is the human-based leadership ?

Answer 9

Human-based leadership = Reflects supportive and considerate leadership and includes compassion and generosity

2 dimensions =

1) Modesty
2) Humane orientation

Question 10

What is the autonomous leadership ?

Answer 10

Autonomous leadership = Independent leadership attributes

1 dimension : Individualistic, independence, autonomous and unique attributes

Question 11

What is the self-protective leadership ?

Answer 11

Self-protective leadership = Ensuring safety and security of the individual and group through status enhancement and face saving.

5 dimensions:

1) Self-centered
2) Status conscious
3) Conflict inducer
4) Face saver
5) Procedural

Question 12

What are the 4 level of culture ?

Answer 12

4 level of culture:

1) National
2) Functional
3) corporate
4) Personal

Question 13

What are the 5 types of transnational teams according to C.C.Snow ?

Answer 13

5 major types of transnational teams :

1) Business development/product launch
2) Regional headquarters
3) Functional
4) International joint venture
5) Corporate headquarters

Question 14

What are the task strategies for managing multicultural teams ?

Answer 14

1) Creating a sense of purpose
2) Structuring the task
3) Assigning roles and responsibilities
4) Reaching decisions

Question 15

What are the process strategies for managing multicultural teams ?

Answer 15

1) Team building
2) Choosing how to communicate
3) Eliciting participation
4) Resolving conflict
5) Evaluating performance

Question 16

How a team leader is choosen in different countries ?

Answer 16

For instance, […] position.

Question 17

How many team roles it has in Belbin’s theory ?

Answer 17

9 Belbin’s team roles

Question 18

What are the differences in communications & multicultural teams ?

Answer 18

1) The necessary patterns of communication, who talks to who & what style ?
2) How do we run meetings ?
3) Building relationships, developing cohesion
4) The decision-making process

Question 19

Youtube Intercultural Management

Answer 19

French manager is bossy, emotional implication.

German manager is in charge of the planing, every detail is considere, german take decision together

Question 20

Video team task - exchange between American Tom, Middle-East, Latin American, Japan people - Building the multicultural team Japanese restaurant

Answer 20

European want to know people before business.

Fernando - Mexican - Quinceañera

Omar - Middle East - pas même perception dernière minute - Time Management

High context - Relationship

Satshiko - “He is the boss” - Hierarchical

Question 21

What are the pro of IVTs ?

Answer 21

1) + Expertise
2) - cost
3) Information not lost
4) Task (objectives) focus
5) - Office politics

Question 22

What are the cons of IVT’s ?

Answer 22

1) - Non-verbal communication
2) - Trust
3) Cultural and time differences
4) Local priorities dominate Less boss preasure

Question 23

KSF

Answer 23

1) Commited and trained leadership
2) It’s a challenge to overcome lack of face-to-face/co-located and other difficulties
3) Right hardware