Service Value System

Question 1

The __________ describes how all the components and activities of the organization work together as a system to enable value creation

Answer 1

Service value system (SVS)

Question 2

_________ is the ability of an organization to move and adapt quickly, flexibly, and decisively, to support internal changes.

Answer 2

organizational agility

Question 3

__________ is the ability of an organization to anticipate, prepare for, respond to, and adapt to both incremental changes and sudden disruptions from an external perspective.

Answer 3

organizational resilience

Question 4

___________ trigger activities within the ITIL SVS, and these activities lead to the creation of value.

Answer 4

opportunity and demand

Question 5

These are always entering into the service value system, but the organization does not automatically accept all _________ or satisfy all ___________

Answer 5

opportunity, demand

Question 6

___________ refers to options or possibilities to add value for stakeholders or otherwise improve the organization.

Answer 6

opportunity

Question 7

_______ refers to the need or desire for products and services among internal and external customers

Answer 7

demand