Service Value Chain Flashcards
The central element of the SVS is the ______ ______ ______, an operating model which outlines the key activities required to respond to demand and facilitate value realization through the creation and management of products and services.
Service Value Chain
What are the six service value chain activities?
- P
- I
- E
- D
- O
- D
- plan
- improve
- engage
- design and transition
- obtain/build
- deliver and support.
These activities represent the steps an organization takes in the creation of value. Each activity transforms inputs into outputs. These inputs can be demand from outside the value chain or outputs of other activities. All the activities are interconnected, with each activity receiving and providing triggers for further action.
Service Value Chain
- Plan
- Improve
- Engage
- Design and Transition
- Obtain/Build
- Deliver and Support
______, ensures a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across and organization.
Plan
______, ensures continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.
Improve
______, provides a good understanding of stakeholder needs, transparency, continual engagement, and good relationships with all stakeholders.
Engage
______ & ______, ensures products and services continually meet stakeholder expectations for quality, cost, & time to market.
Design & Transition
______/______, ensures service components are available when and wehere they are needed, and that they meet agreed specitications
Obtain/Build
______ & ______. ensures services a delivered and supported according to agreed specifications and stakeholder expectations
Deliver & Support
A ______ ______ is a series of steps an organization undertakes to create and deliver products and services to service.
Value Stream
