General Management Practices Flashcards
A ______ is a set of organizational resources designed for performing work or accomplishing an objective.
- Each practice:
- Supports multiple service value chain activities
- Includes resources based on the 4 dimensions of service management
Practice
What are the 3 catagories of ITIL 4 practices?
- General Management Practices
- Service Management Practices
- Technical Management Practices
The purpose of the ______ ______ ______ is to align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices or any element involved in the efficient and effective management of products and services.
Continual Improvement Practice
There are 8 Continual Improvement key activities:
What is Key activitie #-1 ?
Encouraging ______ ______ across the ______
- Encouraging continual improvement across the organization
- Securing time and budget for continual improvement
- Identifying and logging improvement opportunities
- Assessing and prioritizing improvement opportunities
- Making business cases for improvement action
- Planning and implementing improvements
- Measuring and evaluating improvement results
- Coordinating improvement activities across the organization
There are 8 Continual Improvement key activities.
What is key activity - 2?
Securing ______ and ______ for ______ improvement.
- Encouraging continual improvement across the organization
- Securing time and budget for continual improvement
- Identifying and logging improvement opportunities
- Assessing and prioritizing improvement opportunities
- Making business cases for improvement action
- Planning and implementing improvements
- Measuring and evaluating improvement results
- Coordinating improvement activities across the organization
There are 8 Continual Improvement key activities.
What is key activity - 3?
______ and ______ improvement opportunities
- Encouraging continual improvement across the organization
- Securing time and budget for continual improvement
- Identifying and logging improvement opportunities
- Assessing and prioritizing improvement opportunities
- Making business cases for improvement action
- Planning and implementing improvements
- Measuring and evaluating improvement results
- Coordinating improvement activities across the organization
There are 8 Continual Improvement key activities.
What is key activity - 4?
Assessing and ______ ______ opportunities
- Encouraging continual improvement across the organization
- Securing time and budget for continual improvement
- Identifying and logging improvement opportunities
- Assessing and prioritizing improvement opportunities
- Making business cases for improvement action
- Planning and implementing improvements
- Measuring and evaluating improvement results
- Coordinating improvement activities across the organization
There are 8 Continual Improvement activities.
What is key activity - 5?
Making ______ ______ for improvement action
- Encouraging continual improvement across the organization
- Securing time and budget for continual improvement
- Identifying and logging improvement opportunities
- Assessing and prioritizing improvement opportunities
- Making business cases for improvement action
- Planning and implementing improvements
- Measuring and evaluating improvement results
- Coordinating improvement activities across the organization
There are 8 Continual Improvement key activities.
What is key activity - 6?
Planning and ______ improvements
- Encouraging continual improvement across the organization
- Securing time and budget for continual improvement
- Identifying and logging improvement opportunities
- Assessing and prioritizing improvement opportunities
- Making business cases for improvement action
- Planning and implementing improvements
- Measuring and evaluating improvement results
- Coordinating improvement activities across the organization
There are 8 Continual Improvement key activities.
What is key activity - 7?
______ and ______ improvement results
- Encouraging continual improvement across the organization
- Securing time and budget for continual improvement
- Identifying and logging improvement opportunities
- Assessing and prioritizing improvement opportunities
- Making business cases for improvement action
- Planning and implementing improvements
- Measuring and evaluating improvement results
- Coordinating improvement activities across the organization
There are 8 Continual Improvement key activities.
What is key activity - 8?
Coordinating ______ ______ across the organization
- Encouraging continual improvement across the organization
- Securing time and budget for continual improvement
- Identifying and logging improvement opportunities
- Assessing and prioritizing improvement opportunities
- Making business cases for improvement action
- Planning and implementing improvements
- Measuring and evaluating improvement results
- Coordinating improvement activities across the organization
A ______ _______ ______ is a database or structured document to track and manage improvement ideas from identification through to final action.
continual improvement register (CIR)
The purpose of the ______ ______ ______ practice is to protect the information needed by the organization to conduct its business.
Includes understanding and managing risks to:
- Confidentiality
- Integrity
- Availability
- Authentication
- Non-repudiation
Information Security Management
The purpose of the ______ ______ ______ is to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.
Relationship Management Practice
The purpose of the ______ ______ ______ is to ensure the organization’s suppliers and their performance are managed appropriately to support the provision of seamless, quality products, services and components.
- This can include creating closer, more collaborative relationships with key suppliers to uncover and realize new value and reduce risk of failure.
Supplier Management Practice
