4.0 Service Value System Flashcards
The purpose of the ______ ______ _______ is to ensure that the organization continually co-creates value with all stakeholders through the use and management of products and services. It takes opportunity and demand as its input and enables the creation of value through the guiding principles, governance, service value chain, practices, and continual improvement.
service value system
Inputs of the SVS: ______s represent options or possibilities to add value for stakeholders or otherwise improve the organization.
Opportunities
Inputs of the SVS: ______ is the need or desire for products and services among internal and external consumers.
Demand
What is the Outcome of the SVS?
Value
Components of the SVS are:
G
G
S
P
C
- Guiding principles
- Governance
- Service value chain
- Practices
- Continual Improvement
Components of the SVS:
The ______ ______s are recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
Guiding Principles
Components of the SVS:
______ is the means by which an organization is directed and controlled.
Governance
Components of the SVS:
The ______ ______ ______ is a set of interconnected activities that an organization performs in order to deliver a valuable product or service to its consumers and to facilitate value realization.
Service Value Chain
Components of SVS:
The ITIL ______ are sets of organizational resources designed for performing work or accomplishing an objective.
▪ Resources are people, processes, documentation, information assets, technologies, supplier contracts, etc.
Practices
Components of the SVS:
______ ______ is a recurring organizational activity performed at all levels to ensure that organization’s performance continually meets stakeholders’ expectations.
Continual Improvement
