Service value chain PIEDOD Flashcards
1
Q
Plan
A
Insure an understanding of vision, current status and improvement direction for all four dimensions across the organisation
2
Q
Improve
A
Ensure continual improvement of products services practices across the value chain activities and four dimensions
3
Q
Engage
A
Provide a good understanding of stakeholders needs
Transparency and continual engagement and good relationship
4
Q
Design and transition
A
Ensure that products and services meet expectations for quality cost and time to market
5
Q
Obtain/build
A
Ensure the service components are available available when and where they are needed and meets satisfaction
6
Q
Deliver and support
A
Delivered and supported according to agreed specifications and expectations
