ITIL Flashcards
1
Q
4 DIMENSIONS OF SERVICE MANAGEMENT
A
- organisation and people
2.information and technology - partner and suppliers
- value stream and processes
2
Q
Organisation and people
A
Formal organisational structures
Culture
required staffing and competence
roles and responsibilities 
3
Q
Information and technology
A
Information and knowledge
Technologies
relationship between components of the SVS
4
Q
Partners and suppliers
A
Service provider/consumer relationships
Organisations, partners and supplier strategy
Factors the influence supply strategy
 service integration and management SIAM
5
Q
Value streams and processes
A
Activities organisations undertake
How activities are organised
How value creation is insured for stakeholders
