Managing stakeholders Flashcards
1
Q
Relationship management
A
Links between organisation and stakeholders
at strategic and tactical level
2
Q
Service level management
A
Clear business targets for performance
so delivery can be properly assessed monitored and managed against targets
SLA
💜Identify metrics that reflect customer experience
3
Q
Supplier management
A
Ensure that suppliers and performance are managed appropriately to provide seamless quality
4
Q
Service level agreement
A
Agreement between service provider and customer
Identifies service required and the expected level of service
