Release and control

Question 1

IT asset management

Answer 1

Plan and manage for life-cycle

Organisations maximise value control costs manage risks support decision making 

Question 2

Service configuration management — CMDB

Answer 2

Ensure the accurate and reliable information about configuration is available when and where needed

CMDB

Question 3

Release management — services/features for users

Answer 3

Make New and change services and features available to users

Question 4

Deployment management - HARDWARE SOFTWARE DOCUMENTS

Answer 4

Move new or changed hardware software other things to a live environment

May include testing or staging

Question 5

change enablement

Answer 5

Emergency
- assessment authorisation expedited
- Same/less testing

Normal
-Scheduled assessed authorised following standard procedure
-Automation could be considered

Standard
-Low risk pre-authorised
-Fully documented
-Without additional authorisation
-Risk assessment only repeated if modified

ASSIGN APPROPRIATE CHANGE AUTHORITY TO each type of change