Service Transition (And Processes)

Question 1

What is Service Transition?

Answer 1

It is how we implement and manage the transition between the design and the operation of the service.

Question 2

What are the processes of Service Transition? (7 of them)

Answer 2

• Planning and Support
• Change Management
• Service Asset and Configuration Management
• Release and Deployment Management
• Knowledge Management
• Service Validation and Testing
• Change Evaluation

Question 3

What is the purpose of Service Transition?

Answer 3

To move services from the service design stage into production, ensuring it is tested against original requirements.

Question 4

What does Transition Planning and Support do?

Answer 4

Provides planning and coordination for service transition by putting into action the SDP that is passed from service design to service transition.

Question 5

What is Change Management responsible for?

Answer 5

Controlling the lifecycle of changes to services, and minimising risks involved.

Question 6

What is the change governance body known as?

Answer 6

CAB (Change Advisory Board)

Question 7

What are the 3 types of changes the CAB will deal with?

Answer 7

Normal changes, standard changes, emergency changes.

Question 8

What is the purpose of Service Asset and Configuration Management?

Answer 8

To control the assets used to deliver services, where they are and what they are being used for.