Service Strategy Processes Flashcards
1
Q
What is the purpose of Strategy Management for IT Services?
A
What services shall we offer, to whom, and why should we offer them.
2
Q
What is the purpose of Service Portfolio Management?
A
How to offer the services and who should be commissioned to provide them.
3
Q
What 3 areas are covered in Financial Management for IT Services?
A
Accounting, charging and budgeting.
4
Q
What is a “Payback on Investment” period?
A
The number of years it would take to recover initial investment.
5
Q
What is the key point in Demand Management?
A
Understanding when, how often and for how long customers are makinguse of the services (PBA - Pattern of Business Activity).
6
Q
What is Business Relationship Management?
A
Understanding the service needs of the customer.
