Service Design Processes Flashcards
What is the purpose of Service Design Coordination?
To make sure all other service design processes are working correctly towards the design goal.
What is the purpose of Service Catalogue Management?
To ensure that all relevant information is recorded, specifically interactions with and dependencies on other services.
What are the sub-processes in Service Level Management?
Service Level Requirements, Service Level Agreements, Service Level Monitoring
What is a Service Level Agreement?
A formal document which specifies the service levels that the supplier agrees to meet.
What are the 3 key concepts for Availability Management?
Reliability, maintainability, and serviceability.
What is capacity management?
It is ensuring that there is sufficient capacity to provide services to all customers that need it.
What are the 3 key drivers of capacity management?
Business capacity, service capacity and component capacity.
