SERVICE STANDARD QUIZ PART 1

Question 1

Hosts must greet guests within how many seconds?

Answer 1

10 seconds

Question 2

What are a few of the “Greeter” responsibilities?

Answer 2

1. Add names to waitlist with accurate info/quote times.
2. Have a confident and calm demeanor.
3. Update floor chart
4. Notify guests when table is ready

Question 3

What are a few of the “Seaters” main responsibilities?

Answer 3

1. Seating tables at appropriate, assigned tables
2. Walking guests at a comfortable pace to table
3. Gently placing clean menus on table setups
4. Let guests know their server will be right with them

Question 4

Phones should be answered within how many rings?

Answer 4

3

Question 5

What is said when answering the phone?

Answer 5

Hello. Thank you for calling Finney’s Ventura. This is ______, how may I help you?

Question 6

What is the “Golden Rule of Thumb?”

Answer 6

Guests have the right-away

Question 7

What are a few things a host can do to ensure we are providing accurate quote times and moving through our waitlist efficiently?

Answer 7

Pre-assign tables, notify guests when a table is “almost ready”, keep floor chart updated

Question 8

What steps should a host always make sure to do when seating a table?

Answer 8

Meet all guests requests/accomodations, walk at a comfotable pace, place menus on table setups, let guests know their server will be right with them

Question 9

List 5 running side work responsibilities.

Answer 9

1. Bathroom checks
2. Re-setting tables
3. Cleaning tables
4. Rolling silverware
5. Keep restaurant clean

Question 10

What are Hosts 12 Simple Focuses?

Answer 10

1. Floor chart
2. Guest awareness
3. Friendly greet, always
4. Maintain organization
5. Seat appropriately
6. Rotate sections
7. Menu + rollup placememt
8. Running sidwork
9. Servers assistant
10. Walk the floor
11. Bus tables
12. Thank all guests

Question 11

What are the “3 Main Attributes” of an expeditor?

Answer 11

1. Organization
2. Effective and polite communication
3. Calm demeanor balanced with strong sense of urgency

Question 12

What information must be verified when reading a ticket?

Answer 12

1. Ticket time
2. Table #
3. Server name
4. Item name
5. Modifiers
6. Allergies

Question 13

What are the ticket times for Starters?

Answer 13

6-10 min

Question 14

What are the ticket times for entrees?

Answer 14

10-12 min

Question 15

What are the ticket times for Desserts?

Answer 15

6-10 min

Question 16

Entrees should go out when ready, not all at the same time. T or F?

Answer 16

False, all entrees must be delivered together for each table