ORIENTATION QUIZ Flashcards
What is our mission statement?
Create happiness by providing memorable experiences.
When did Finney’s first open? Where?
2016 in Westlake Village
How many locations does Finney’s currently have? Where?
6: Westlake Village, Santa Barbara, Ventura, San Luis Obispo, Porter Ranch, Burbank, Camarillo opening soon!
Who is Finney’s Owner?
Greg Finefrock
Who is the Finney’s Regional Manager?
Perique Vann
Who is Finney’s Corporate Executive Chef?
Eric Bosrau
Who is Finney’s Kitchen Operations Manager?
Kelyn Vicente
Who is the Director of Development?
Brad Finefrock
Who is the Director of Administration?
Sandra Castro
Who is the Director of Beverage?
David Annaguay
Who is the Team Trainer?
Delaney Bush
What are FINNEY’S CORE values?
- Team members first
- Integrity
- Hospitality
- Respect
- Quality
- Community
- Teamwork
- Communication
- Accountability
- YES is the answer!
Everyone is responsible for greeting within what timeframe?
10 seconds - 3 rings on phone
If a guest returns 3 times they are more likely to become?
Cherished Regulars!
What is hospitality?
Hospitality is a thoughtful, gracious and appropriate dialogue with a guest. How the delivery of the product makes its recipient feel. EMPATHY + ACTION = Hospitality
