Service Etiquette

Question 1

Coffee service

Answer 1

Empty cup on table with handle at 4 o’clock position

Question 2

Cold beverage service

Answer 2

Every one in a fresh glass excluding water

Question 3

Iced tea

Answer 3

Only refilled with a pitcher during LUNCH in a black linen

Question 4

Cocktail service

Answer 4

Hold glass from stem or bottom of glass

Question 5

What do you offer with salads?

Answer 5

Fresh cracked pepper

Question 6

Split salads (3Steps)

Answer 6

Present full salad. Use French service to split. Present split salads

Question 7

Plates for children

Answer 7

Offer a cold plate for those who are going to share

Question 8

Serving and clearing

Answer 8

Serve from the left with left hand, clear from the right with right hand

Question 9

Between each course

Answer 9

Clear soiled plates and any items not needed. Crumb the table

Question 10

Mis en place

Answer 10

Silverware on napkin-lined plate prior to delivery of next course

Question 11

Mis en place items (6)

Answer 11

Small tray
12" rectangular plate
White napkin
Dinner forks
Butter knives 
Teaspoons

Question 12

Mis en place fold

Answer 12

You just have to remember this one!

Question 13

Guest leaves table during meal (napkin service)

Answer 13

Remove napkin from chair and refold it

Question 14

Beverages are expected to be delivered

Answer 14

Within 3 minutes after order is placed

Question 15

What’s presented immediately after entrees are cleared?

Answer 15

Dessert and after-dinner drink menu