Service Enviroments Flashcards by Roxanne Franks | Brainscape

Q

Service Environments Definition

A

Rosenbaum and Messiah, 2011

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Q

Stimulus-Organism-Response Model

A

Donovan and Rossiter, 1982

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Q

Servicescape Model

A

Bitner, 1992

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Q

Experiencescape

A

Pizam and Tusci, 2019

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Q

E-Service Scape

A

Lee and Jeong, 2012

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Q

Therapeutic Servicescape

A

Rosenbaum et al, 2020

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Q

Musicscape

A

Oakes, Patterson and Oakes, 2013

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