Service Champion

Question 1

In the Cash Policies: Name 2 situations in which you must call the MIC for help.

Answer 1

Need change, make change for more than $10, uses a $50, $100 bill or traveler’s check, changing an order after paid, or customer questions change after recieved.

Question 2

What is the correct procedure for repeating the order at the DT?

Answer 2

Repeat the order at the speaker (confirm on OCB) and at the window when handing out the order.

Question 3

Other than you, who else may use your register?

Answer 3

No one other than you.

Question 4

What ingredients are removed when ordering fresco style?

Answer 4

Cheeses, CISC, Chipotle and Avocado sauces, Sour Cream, and Guacamole.

Question 5

What comes in a Fresco Taco Supreme?

Answer 5

Beef, Lettuce, Pico de Gallo, and Tomatoes.

Question 6

What comes in a Fresco 7-Layer?

Answer 6

Beans, Rice, Lettuce, Pico de Gallo, and Tomatoes.

Question 7

What comes in a Fresco Mexican Pizza?

Answer 7

Beans, Beef, Pizza Sauce, Pico de Gallo, and Tomatoes.

Question 8

What comes in a Fresco Steak Soft Taco?

Answer 8

Steak, Lettuce, Pico de Gallo, and Tomatoes.

Question 9

What come in a Fresco Nachos Bellgrande?

Answer 9

Beans, Beef, Pico de Gallo, and Tomatoes.

Question 10

What comes in a Fresco Bean Burrito?

Answer 10

Beans, Red Sauce, Onion, and Pico de Gallo.

Question 11

What comes in a Fresco Steak Supreme Chalupa?

Answer 11

Steak, Lettuce, Pico de Gallo, and Tomatoes.

Question 12

What comes in Fresco Chicken Quesadilla?

Answer 12

Chicken and Pico de Gallo.

Question 13

If it is raining outside, what should you do to ensure guests do not slip and fall?

Answer 13

Post wet floor sign.

Question 14

Close windows between orders at the DT - and in addition what else should you do after dark?

Answer 14

Also lock the DT window after dark?

Question 15

According to the LAST Commitment Form, name 2 things you should never do when executing LAST?

Answer 15

Ask for receipt, argue with guest, ask for food back.

Question 16

How much ice should you fill a soda cup with?

Answer 16

1/2 cup

Question 17

How do you check the sanitizer solution for correct PPM?

Answer 17

Take a test strip, dip in solution for 10 sec., do not blot on paper towel, acceptable 150-200 ppm. Water temperature must be between 65 and 75 degrees.

Question 18

According to our Handbook, what is the Golden Rule?

Answer 18

Treat others as you would want to be treated.

Question 19

What is the answer to “are you hiring”?

Answer 19

We are always looking for friendly people!

Question 20

What is the build of a burrito supreme?

Answer 20

10.25” tortilla, 1.5 oz. BN, 1.5 oz. BF, .80 oz. Red Sauce, .60 oz. Sour Cream, .25 oz. Onions, .50 oz. Lettuce, .25 oz. Cheese, .50 oz. Tomotoes.
Total Weight: 8.4 oz.

Question 21

What is IUE?

Answer 21

Important, Understood, and Energized

Question 22

What are ways to make guests feel important?

Answer 22

Many possible answers. Ask for 3

Question 23

What are ways to make guests feel understood?

Answer 23

Many possible answers. Ask for 3

Question 24

What are ways to make guests feel energized?

Answer 24

Many possible answers. Ask for 3

Question 25

What is the target seconds to complete a guest’s transaction at the WINDOW?

Answer 25

50 seconds during weekday lunch / 75 seconds all other Dayparts.

Question 26

If a guest does not order after 5 seconds greeting, what should you say?

Answer 26

Let me know when you’re ready to start ordering!

Question 27

What is the correct build of a pintos & cheese?

Answer 27

Cup, 3 oz. BN, .80 oz. Red Sauce, and .50 oz. 3-Cheese Blend.
Total Weight: 4.4 oz.

Question 28

What is the correct build of a 7-Layer Burrito?

Answer 28

10.25” tortilla, 1.5 oz. BN, 1.3 oz. Rice, .75 oz. Guacamole, .60 oz. Sour Cream, .50 oz. Lettuce, .50 oz. 3-Cheese Blend, and .50 oz. of Tomatoes.
Total Weight: 8.1 oz

Question 29

What is the correct procedure to Activate/Reload a gift card?

Answer 29

Select “Manager Functions”, For Activation: Select “Gift Card Activation” for Reload: Select “Gift Card Reload”, Enter desired amount ($5-$100), Swipe Gift Card, Select either “To Go/Dine-In/DT” to complete transaction, Collect Payment.

Question 30

What is the correct build for a Meximelt?

Answer 30

6.5” tortilla, 1.5 oz. BF, .75 oz. Pico de Gallo, 1 oz. 3-Cheese Blend.
Total Weight: 4.4 oz.

Question 31

What is Tacala open door policy?

Answer 31

When you have a question or concern your manager is in the best position to respond quickly and accurately. If your question or concern cannot be resolved contact your area coach. If your concern remains unsolved or it is a issue with your area coach you can contact your market coach or Director of Employee Administration.

Question 32

Who opened the first Taco Bell in Downey, CA in 1962?

Answer 32

Glen Bell

Question 33

What is Tacala harassment free work place policy?

Answer 33

Tacala has Zero Tolerance policy against sexual harassment, harassment based on age, race, color, religion, sex, sexual orientation, national origin, disability, marital or veteran status, threatening behavior, no acts of work place violence. Tacala will not tolerate harassment or acts of workplace violence directed toward our team members by anyone.

Question 34

What is the name of the group of black binder books that include Taco Bell policies and procedures? Also found online.

Answer 34

The Answer System

Question 35

What does each letter of CHAMPS mean?

Answer 35

Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, Speed.

Question 36

What does each letter of LAST mean?

Answer 36

Listen, Apologize, Satisfy, Thank.