semis 2nd reporter Flashcards
The __________ at the business level must be anchored on the objectives of a business unit.
programs, budgets, and procedures
they formulate and implement strategies
middle and lower-level managers
what to accomplish and when
Business and Functional Level Objectives
Activities needed to achieve the objective
Programs
Expected revenue and cost of the program
Budgets
Steps to accomplish the program
P r o c e d u r e s
a plan embodying the different activities that must be accomplished to achieve objectives of a company through the efficient utilization of resources.
strategic program
SMART stands for
Specific, Measurable, Attainable, Realistic, Time-bound
a plan expressed in quantitative, monetary value.
budget
specify the detailed or step-by-step process to be carried out to achieve the completion of a program
Procedures or standard operating procedures (SOP)
the procedures must be _______ to discourage finger-pointing in times when results are not favorable or cannot be determined
documented
vary in content and structure across business and functional units.
Programs
the setting of a program is spearhead by a business level manager. It is participated by different functional level managers and other key personnel of a particular division.
business level,
the setting of a program is spearhead by a functional level manager with the participation of important, lead employees of different subunits.
functional level,
is a quantifiable form of measurement used to determine how a company effectively achieves its objectives.
Key Performance Indicators (KPI)