Semester 2 Exam chap 13 and 14 Flashcards
5 important barriers of communication
Filtering- when you deliberately take our info to hide it
Emotion- not sending or receiving well due to your feelings
Technological breakdown- email don’t work
Language- people don’t understand due to age or gender
Selective perception- someone will see something depending on their view
Specific language (barrier of communication)
Pompous language- using words that are outdated
Jargon- technical language
Tautology- two words twice in the same sentence
Ambiguity- when a sentence has more than one meaning
What is the difference between verbal and non verbal
Verbal- is in a written or spoken form
Non verbal- is body language and imagery
define closed question and how it helps with feedback
A closed question is intending a yes or no response. E.g did you understand
This helps with feedback as you can get a simple response whether they understand or not
Define tautology and give an example
Tautology is when there is two meanings in a sentence. E.g we offer the fastest service in the quickest time
If someone is trying to ring you but your phone has shit down!
Give the barrier and define
The barrier is technological breakdown
This compromises of a technology failure that results in you to be unable of communication
Define ambiguity and give an example!
Is when a sentence has two different meanings
E.g last night I shot an elephant in my pyjamas
Define selective perception and give an example
Is when one person views something one way on their beliefs and the other the other way
E.g of a call is made at a football game one supporter will go with that and the other will go the opposite way
Suggest an effective method of communicating a professional business image to potential clients and customers
Wearing formal uniform with you Le logo. Wear the appropriate colour for the uniform e.g a childcare will often war blue to show purity and loyalty
Pop test on colours???!!!!!
Red-danger Pink- calming Yellow- attention seeking Brown- safe / reliable Green- growth Blue- loyalty Purple- wealth White- purity Black- power and elegance
What are the three forms of communication
Formal- under management control and is usually on writing
Informal- not under management control, called the grapevine
Semi-formal- no under management control and usually occurs in seminars or meetings where conversation happens and it will be later written or recorded
What is upward, downward and lateral communication
Upward- when a staff member speak to a boss
Lateral- when a staff member speaks to a staff member
Downward- when a boss speaks to a staff member
Colours and there effect Red Pink Yellow Brown Green Blue Purple White Black
Red- energy, danger Pink- calming, ferminity Yellow- warming, demanding attention Brown- reliable, solid Green- nature, growth Blue- trust, loyalty, depth Purple- power, wealth and loyalty White- purity, light Black- power, elegance
