Chapter 13 And 14 Flashcards
Email is an informal type of message true or false
True
Tips for communication
Avoid using emails as your number one type of communication
Explain a few gestures
Raised eyebrow
Refusal of eye contact
A raised eyebrow mean the person is confused and doesn’t agree with what u are stating
Scared of you showing you do not have a good relationship
How do you order a long list of supplies
You order in person, do not order over the phone
What is communication channels
They are ways of communicating
The grapevine is an example as employees ysually use the way of communication of the grapevine to find out goss
What are ways of telling people of the following
New product
Announcing redundancies
A new product would be an advertisement
Announcing redundancies would fall under the category of a letter or meeting
What are the methods of communication?
Non verbal- body language and imagery
Verbal- spoken and written
What are formal semi-formal and informal
Report notice board etc expressed in written form and is approved by management
Not approved by management, later is converted into written form. Meeting or seminars
Grapevine and office gossip
Read over and over the barriers to effective communication
Filtering Selective perseption Emotions Technological breakdown Interruption and noise Physical environment Incorrect choice of medium ( email call text) Language ( unnecessary words, outdated, technical communication, more than one meeting, tone)
A saying that could help
Actions speak louder than words
What can you do to make sure the receiver has understood your question
You ask a follow up question
What happens when a business acts in ethically
People won’t like their job anymore and peoples moral will go down
4 steps to effective communication
- Produce a message
- Put message into form eg email
- Send message, received decodes
- Feedback
