Section Two - Internal Organisational Environment

Question 1

Functional Areas of a Business

Answer 1

Production
Finance
Marketing

Question 2

Functions Of Management

Answer 2

Planning
Directing
Delegating

Question 3

Four Types Of Formal Organisational Structure

Answer 3

Line structure
Staff structure
Functional structure
Committee

Question 4

Organisational Chart

Answer 4

This diagram shows the structure of the organisation and indicates the links between different functions

Question 5

Leadership

Answer 5

Leadership is the style of management which is used to operate and control the organisation

Question 6

Characteristics Of a Good Leader

Answer 6

Must be knowledgeable about the business
Be able to resolve conflict
The ability to make decisions quickly

Question 7

Types Of Leadership

Answer 7

Authoritarian
Laissez-faire
Charaismatic
Democratic

Question 8

Authoritarian Leader

Answer 8

Employees are told what to do and how it is to be done

Question 9

Laissez-faire Leader

Answer 9

Employees are given various tasks and when they are to complete them.

Question 10

Charismatic Leader

Answer 10

This leadership style is mainly based on the leader’s personality and his ability to motivate others by leading from example

Question 11

Democratic Leader

Answer 11

The leader maintains the necessary authority to control and at the same time, employees are allowed to express their views

Question 12

Employer Strategies

Answer 12

Lock out
Scab Labour

Question 13

Lockout relating to employer strategies

Answer 13

Employees may not be allowed to enter the building until the matter has been resolved

Question 14

Scab Labour referred to employer strategies

Answer 14

This is the use of a skeleton staff, mainly management in an effort to continue work as normal

Question 15

Employee Strategies

Answer 15

Strike Action
Work to rule
Sick out

Question 16

Strike Action relating to employee strategies

Answer 16

This is the refusal to do work.

Question 17

Sick out referred to employee strategies

Answer 17

Employees may call in sick for the day or may get certificates for doctors for prolonged period

Question 18

Work to rule referred to employee strategies

Answer 18

Workers will only complete the tasks which are clearly set out in their job descriptions or condition of employment

Question 19

Management Information System (MIS)

Answer 19

This is any system which has been put in placed with the organisation to provide management which needed to accurately and timely decisions

Question 20

Benefits of MIS

Answer 20

Savings in time
Savings in Money
Improvement in decision making

Question 21

Challenges of MIS

Answer 21

Training
Human error
Costly of setting up and maintenance

Question 22

Communication

Answer 22

This is the movement of information from one point to another which helps towards the understanding and fulfillment of an objective