Section Seven: The PFD Way Flashcards
a philosophy that describes in detail the way each Phoenix Fire Department member, regardless of rank or position, is expected to perform, behave, and interact with each other and the public
The PFD Way
The PFD Way describes and guides our
behavioral and performance expectations
The PFD Way incorporates the values of
service excellence, safety, integrity, professionalism, communication, teamwork and respect
______ and ______, along with ______ and elected officials, are fiscally responsible, innovative, and proactive.
The Fire Chief, Executive Staff, City Management
How we behave and provide services in the public eye have a direct correlation to the
public’s respect, perception and support of our Department
a resource for fire service members to obtain confidential mental, emotional and physical support
FireStrong
What are some of the expectations that PFD requires from their members
Fiscally responsible, diverse, skilled, smart, physically fit and compassionate
The SOPs of PFD is a
living document that stays relevant when reviewed on a regular basis
Being a member of the Phoenix Fire Department is a commitment to the public, to the Department, to other departmental members and to the PFD Way
Cornerstone One: Make the Commitment
Accountable members take responsibility for their success and for the success of the Department
Cornerstone Two: Be Accountable
Honoring and respecting _____ and _____ is critical to a department serving a diverse cultural community
individual and cultural diversity
Members who have self-discipline are motivated to make choices that result in a positive outcome and avoid choices that cause a negative repercussion
Cornerstone Three: Be Self-Disciplined
______ to your work environment takes a commitment to discipline, preferably self-discipline
Maintaining a positive, well-balanced approach
are expected to identify and correct counterproductive actions, behaviors and issues before they become habitual
Supervisors
is only considered for serious violations or when progressive actions have not been effective
Corrective punitive action
Guidelines describing the union’s role in the disciplinary process are clearly defined in the
Memorandum of Understanding and Standard Operating Procedures
Supervisors clearly understand the mission, keep staff informed, listen to staff, and acknowledge outstanding performance. They are able to identify when to handle an issue themselves and when to involve their chief for assistance
Cornerstone Four: Be a Good Supervisor
is more effective than punishing negative behavior and performance
Positive reinforcement
Leadership is a process of positive influence which encourages high performance and teamwork to make a positive impact on our community and our Department
Cornerstone Five: Be a Responsible Leader
It is the PFD Way to stop
dangerous, negative, and unprofessional behaviors and actions whenever they are encountered
An important element of leadership is
followership
Leaders are agents of
mentorship, positive change, personal growth and development
The partnership of Labor and Management is committed to maintaining and improving safe working conditions and equipment, superior customer service, and succession planning for high skilled employees. The Relationships by Objectives process is guided by the principles set forth in the PFD Way
Cornerstone Six: The RBO Process and the PFD Way
A committee made up of Management’s executive staff and the Local 493’s executive board oversees
the RBO process
It is the PFD Way to provide and support total wellness for all our members
Cornerstone Seven: Support Out Members’ Wellness Needs
Situational awareness pertains not just to the fire ground, but also to awareness of
the emotional wellbeing of each member
a resource for fire service members and their families to obtain confidential assistance for substance, relationship, financial or emotional related issues
FireStrong
Phoenix Fire Department members ALWAYS treat each other with
Consideration, Discretion, Acceptance and Unity
We are each responsible to create a positive work environment based on trust, approachability and open communication, superior job performance, expecting the best, teamwork, appreciation and recognition, giving credit and taking responsibility
Cornerstone Eight: Maintain a Positive Environment
The Phoenix Fire Department has outlined four behaviors that are to be practiced by all members. What are the four behaviors
Consideration, Discretion, Acceptance and Unity
Be _____ of one another’s values, ideals, possessions, feelings, etc. Respect yourself, your colleagues and our customers
Considerate
Be _____ regarding personal information. If something is shared in confidence, keep it confident unless it jeopardizes someone’s safety or well-being. Don’t talk about members behind their backs
Discreet
_____ our cultural, ethnic and gender differences. Diversity makes us stronger and better prepared to serve the needs of our diverse community
Accept
Value the _____ of the Department. Our members are committed to each other. Our strength comes from the ability to work together and take care of one another
unity
____ is there to help members remain motivated, healthy, positive and professional
The PFD Way
