Section Seven: The PFD Way

Question 1

a philosophy that describes in detail the way each Phoenix Fire Department member, regardless of rank or position, is expected to perform, behave, and interact with each other and the public

Answer 1

The PFD Way

Question 2

The PFD Way describes and guides our

Answer 2

behavioral and performance expectations

Question 3

The PFD Way incorporates the values of

Answer 3

service excellence, safety, integrity, professionalism, communication, teamwork and respect

Question 4

______ and ______, along with ______ and elected officials, are fiscally responsible, innovative, and proactive.

Answer 4

The Fire Chief, Executive Staff, City Management

Question 5

How we behave and provide services in the public eye have a direct correlation to the

Answer 5

public’s respect, perception and support of our Department

Question 6

a resource for fire service members to obtain confidential mental, emotional and physical support

Answer 6

FireStrong

Question 7

What are some of the expectations that PFD requires from their members

Answer 7

Fiscally responsible, diverse, skilled, smart, physically fit and compassionate

Question 8

The SOPs of PFD is a

Answer 8

living document that stays relevant when reviewed on a regular basis

Question 9

Being a member of the Phoenix Fire Department is a commitment to the public, to the Department, to other departmental members and to the PFD Way

Answer 9

Cornerstone One: Make the Commitment

Question 10

Accountable members take responsibility for their success and for the success of the Department

Answer 10

Cornerstone Two: Be Accountable

Question 11

Honoring and respecting _____ and _____ is critical to a department serving a diverse cultural community

Answer 11

individual and cultural diversity

Question 12

Members who have self-discipline are motivated to make choices that result in a positive outcome and avoid choices that cause a negative repercussion

Answer 12

Cornerstone Three: Be Self-Disciplined

Question 13

______ to your work environment takes a commitment to discipline, preferably self-discipline

Answer 13

Maintaining a positive, well-balanced approach

Question 14

are expected to identify and correct counterproductive actions, behaviors and issues before they become habitual

Answer 14

Supervisors

Question 15

is only considered for serious violations or when progressive actions have not been effective

Answer 15

Corrective punitive action

Question 16

Guidelines describing the union’s role in the disciplinary process are clearly defined in the

Answer 16

Memorandum of Understanding and Standard Operating Procedures

Question 17

Supervisors clearly understand the mission, keep staff informed, listen to staff, and acknowledge outstanding performance. They are able to identify when to handle an issue themselves and when to involve their chief for assistance

Answer 17

Cornerstone Four: Be a Good Supervisor

Question 18

is more effective than punishing negative behavior and performance

Answer 18

Positive reinforcement

Question 19

Leadership is a process of positive influence which encourages high performance and teamwork to make a positive impact on our community and our Department

Answer 19

Cornerstone Five: Be a Responsible Leader

Question 20

It is the PFD Way to stop

Answer 20

dangerous, negative, and unprofessional behaviors and actions whenever they are encountered

Question 21

An important element of leadership is

Answer 21

followership

Question 22

Leaders are agents of

Answer 22

mentorship, positive change, personal growth and development

Question 23

The partnership of Labor and Management is committed to maintaining and improving safe working conditions and equipment, superior customer service, and succession planning for high skilled employees. The Relationships by Objectives process is guided by the principles set forth in the PFD Way

Answer 23

Cornerstone Six: The RBO Process and the PFD Way

Question 24

A committee made up of Management’s executive staff and the Local 493’s executive board oversees

Answer 24

the RBO process

Question 25

It is the PFD Way to provide and support total wellness for all our members

Answer 25

Cornerstone Seven: Support Out Members’ Wellness Needs

Question 26

Situational awareness pertains not just to the fire ground, but also to awareness of

Answer 26

the emotional wellbeing of each member

Question 27

a resource for fire service members and their families to obtain confidential assistance for substance, relationship, financial or emotional related issues

Answer 27

FireStrong

Question 28

Phoenix Fire Department members ALWAYS treat each other with

Answer 28

Consideration, Discretion, Acceptance and Unity

Question 29

We are each responsible to create a positive work environment based on trust, approachability and open communication, superior job performance, expecting the best, teamwork, appreciation and recognition, giving credit and taking responsibility

Answer 29

Cornerstone Eight: Maintain a Positive Environment

Question 30

The Phoenix Fire Department has outlined four behaviors that are to be practiced by all members. What are the four behaviors

Answer 30

Consideration, Discretion, Acceptance and Unity

Question 31

Be _____ of one another’s values, ideals, possessions, feelings, etc. Respect yourself, your colleagues and our customers

Answer 31

Considerate

Question 32

Be _____ regarding personal information. If something is shared in confidence, keep it confident unless it jeopardizes someone’s safety or well-being. Don’t talk about members behind their backs

Answer 32

Discreet

Question 33

_____ our cultural, ethnic and gender differences. Diversity makes us stronger and better prepared to serve the needs of our diverse community

Answer 33

Accept

Question 34

Value the _____ of the Department. Our members are committed to each other. Our strength comes from the ability to work together and take care of one another

Answer 34

unity

Question 35

____ is there to help members remain motivated, healthy, positive and professional

Answer 35

The PFD Way