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Phoenix Fire Study Guide > Section One: The PFD Five Keys to Success > Flashcards

Section One: The PFD Five Keys to Success Flashcards

1
Q

The Phoenix Fire Department and the City of Phoenix believe that the ______are the key to its success.

A

Members of the Department

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2
Q

What are the five objects that PFD recognized for the members to ascribe to in their personal and professional lives as well ass some pitfalls each member and the Department as a whole can fall into.

A
  1. Safety
  2. Professionalism
  3. Teamwork
  4. Respect
  5. Personal Development
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3
Q

What is a high priority in the Phoenix Fire Department

A

Safety

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4
Q

The Phoenix Fire Department has been a leader in safety for over ____

A

37 years

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5
Q

All of the Department’s SOPs are ____ documents and are revised on an on-going basis.

A

“Living”

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6
Q

A major component of our SOPs is the ____

A

Risk Management Plan

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7
Q

What should be applied to each and every incident we encounter throughout our careers.

A

Risk Management Plan

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8
Q

Define the Risk Management Plan

A
  1. We will begin each response under the assumption that within the incident there are savable lives and property.
  2. We will risk our lives a lot in a calculated manner to save SAVABLE LIVES.
  3. We will risk our lives a little in a calculated manner to save SAVABLE PROPERTY
  4. We will not risk anything for lives and property that are already lost.
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9
Q

We will begin each response under the assumption that within the incident there are ______

A

savable lives and property

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10
Q

We will risk our lives a lot in a calculated manner to save ______

A

savable lives

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11
Q

We will risk our lives a little in a calculated manner to save ______

A

savable property

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12
Q

We will not risk anything for ____

A

lives and property that are already lost

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13
Q

____ may range from individual one-on-one talks between crew members to formal critiques where any and all members of the Department attend and DVDs of the critique are distributed to the entire membership for review

A

Critiques

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14
Q

At times these critiques are shared with ____ both here in the Valley and _____

A

other Departments; around the country

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15
Q

The Department supplies the member with ____ available to significantly increase the odds that everyone will get to go home healthy and happy after their shift.

A

the very best safety equipment and training

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16
Q

Each member is responsible to utilize the ___ to ensure their safety and the well-being of the other members and the public we serve

A

equipment, SOPs, training, and common sense

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17
Q

____ should be on display at all times while working for the Phoenix Fire Department

A

Professionalism

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18
Q

If you are the _____ at your job then you and the company you work for will be successful and respected

A

Consummate professional

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19
Q

Define consummate professional

A

most often a very serious character, be it by choice or by requirement

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20
Q

Looking professional means that each member is wearing the _____ for the task at hand and is prepared for each and every possible incident to which you may be dispatched

A

appropriate uniform

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21
Q

Uniforms should be____

A

clean, not faded or torn and each member of the crew should be dressed professionally

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22
Q

You should look professional and be wearing the appropriate uniform around the _____

A

station, while shopping and while training.

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23
Q

Members should only wear _____ uniform items

A

approved

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24
Q

Wearing the appropriate uniform not only displays professionalism but in many cases provides ______

A

a layer of safety for the members

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25
Q

_______ should be driven and cared for in a professional manner and to professional standards

A

Apparatus

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26
Q

Members must understand how to _____ professionally at all times

A

drive

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27
Q

These apparatus are very expensive and taxpayers expect that we will care for them in a professional manner so as to reduce the number of ______ and increase the _____ of the trucks

A

breakdowns; longevity

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28
Q

A professional is _____

A

only as good as his tools

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29
Q

Failure to care for your tools not only means that they may not work correctly or at all when the time comes to use them but, in the case of the Fire Department, the failure of these tools can mean _____

A

loss of property and even lives

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30
Q

As members of the Department we must understand that we are called upon to respond to a wide variety of incidents varying in severity from _____ to minor cuts and bruises, social issues, alarm malfunctions and lift assists.

A

structure fires, cardiac arrest, drowning, technical rescue, hazardous materials, and difficulty breathing.

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31
Q

Each call should be treated as if it was significant, and the ______ should be provided by the crews on each and every call for service

A

best possible customer service

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32
Q

Our ______ is on display every time we respond to someone’s emergency

A

professionalism

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33
Q

Members should never allow a customer to be _____ because they believe the emergency to be insignificant

A

treated in a lesser fashion

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34
Q

In the Fire Service rarely, if ever, does anyone work ____ of the other members of the Department

A

completely independent

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35
Q

Engine, ladder and ladder squad companies have crews of ____

A

4 - 5 members

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36
Q

Rescue companies and Battalion vehicle work in crews of ___

A

2

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37
Q

When a customer calls for service and the Department responds to their emergency, we do so _____

A

as teams

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38
Q

Sometimes the problem can be solved with a _____ and sometimes it requires _____ depending on the size of the problem

A

single companies; several companies

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39
Q

Each member of the team needs to take personal responsibility to increase their _____

A

knowledge, skills and abilities

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40
Q

There are times when individuals and crews are called to the scene of larger incidents like

A

a structure fire

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41
Q

Smaller _____ or _____ must then seamlessly integrate into a now _____ to accomplish the goals of the Department when dealing with these larger incidents

A

teams; crews; larger team

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42
Q

each crew is encouraged to do the things necessary to increase ______ and _____

A

crew continuity; skill levels

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43
Q

It is important for crews to come together to ____, ____, and ____ their work skills

A

learn; train; practice

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44
Q

The members of the Department must also realize that there are other members who don’t work as _____ who are just as important to the team’s success.

A

firefighters in operations

45
Q

Define respect

A

a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements

46
Q

Define internal customer service

A

the service we provide fellow employees and other departments within our own organizations, as well as our suppliers and anyone else with whom we work to get our jobs done.

47
Q

Define external customer service

A

refers to what most people simply see as customer service.

48
Q

____ and _____ of other people should be avoided and will only contribute to denigrating the organization

A

Prejudgment; unsubstantiated perceptions

49
Q

_____ hurt not only the person but the Department as a whole and should be controlled and stopped when they get started

A

Rumors

50
Q

_____ should create strengths and not be used to tear others down

A

Diversity

51
Q

____ is earned and you must understand that you begin to build your reputation and earn respect starting with day one.

A

Respect

52
Q

Respect also extends to the ____, ______ and _____ we have been entrusted with by the public to perform our work.

A

apparatus, equipment, and facilities

53
Q

The stations are designed and built to last a minimum of _____

A

50 years.

54
Q

Name some items that we need to respect that we have in the department

A

The Traditions, leadership, the RBO process, the relationships and the services

55
Q

In our society, personal development typically refers to ___

A

furthering your formal education

56
Q

Formal education is and should always be ___ within the Department

A

encouraged

57
Q

Fill in the saying: The person who stops learning…

A

has learned to stop

58
Q

The city provides employees with ____ for college classes the employee takes

A

tuition reimbursement

59
Q

____, ______ and ______ are other ways to develop yourself, learn new things and hone your skills.

A

Taking classes, attending training and drills

60
Q

_____ and _____ within the Department and the City that are voluntary and are given on an ongoing basis.

A

Classes and training

61
Q

Preparing for and participating in promotional opportunities is another excellent way to increase your ____

A

personal development

62
Q

A state of being in good health especially as an actively sought goal; developing yourself physically, emotionally and psychologically are also very important aspects in your career and life development

A

Total Wellness

63
Q

When a member is lacking the skills to perform his/her job well, the Department will assist them in bringing ____ up to the required level.

A

their knowledge, skills and abilities

64
Q

Define FireStrong

A

When members feel that they need help with emotional and psychological issues, the Department will stand firmly behind them and provide them with whatever help they need to ensure their total well-being.

65
Q

Name four pitfalls or traps that can create problems for individuals and the organization as a whole

A

Over-Confidence, Feedback, Past Practices, Ego

66
Q

When we become so ___ that we feel as though we know everything and don’t need to learn anymore we simply stagnate.

A

overconfident

67
Q

Define Stagnate

A

Cease developing; become inactive or dull

68
Q

To presume that you know it all and can do it all is very ___ and ____ not only to the individual but to the Department.

A

arrogant; destructive

69
Q

Understand that confidence is good but that nobody has “arrived” and even the ____ among us can always learn more

A

most learned

70
Q

Being humble is also a characteristic that especially new firefighters should have and practice. Humility is the key to ____

A

tempering confidence and preventing arrogance.

71
Q

Nobody wants to hear about how much you know about any subject especially when in doing so you try to place yourself above others. Have confidence in your ____, _____ and ____ but control that confidence with humility.

A

knowledge, skills and abilities

72
Q

Feedback must be ____ meaning members must not only give feedback but must be willing to receive it as well.

A

bi-direcitonal

73
Q

Feedback can be ____, ____, or _____.

A

positive, neutral or negative

74
Q

_____ feedback is the easiest to give and receive.

A

Postivie

75
Q

Positive feedback is necessary for a person’s ______ and ______ and should be given out liberally.

A

Self-esteem and emotional well-being

76
Q

The pitfall with positive feed back come when the giver is providing the positive feedback because they believe

A

it is what the other person or persons want to hear

77
Q

Define placate

A

make (someone) less angry or hostile

78
Q

Define resentment

A

bitter indignation at having been treated unfairly

79
Q

______ or critiquing someone or something must be done with the idea that those giving the feedback are doing so in a professional manner with the intent of improving the outcomes and not to simply berate the other person or their ideas.

A

Negative feedback

80
Q

Define berate

A

scold or criticize (someone) angrily

81
Q

_____ can give the receiver a sense of apathy on the part of the sender. There are usually both positive and/or negative things that can be pointed out.

A

Neutral

82
Q

Giving neutral feedback should always be truthful and in a professional manner. This tells the other person that ___

A

you care enough to take the time to review what is happening and respond with constructive ideas to further the efforts.

83
Q

____ feedback is usually the most difficult to give and to receive.

A

Negative

84
Q

When giving negative feedback, the send must again ensure that they _____

A

are providing that feedback fro the right reasons and not simply dismissing the other person for some ulterior motive.

85
Q

Negative feedback and critiques should be directed at ____

A

solving the issues at hand.

86
Q

_____ must be open to any feedback they receive.

A

Everyone

87
Q

_____ can take on many faces; traditions, cultural past, and prior treatment to name a few.

A

Past practices

88
Q

____ are usually viewed as good things but, when a tradition comes up against current issues and rules within society, the tradition can get us into trouble.

A

Tradition

89
Q

Failure to change with the society we live in and serve will ____

A

create problems

90
Q

In the past, a major factor in determining the type and severity of the discipline was _____ or how the Department treated similar infractions.

A

“past practice”

91
Q

Failure to adjust and change in order to reflect the ____, ____, and _____ of the citizens we serve will lead to future, problems, distrust, and a lack of confidence by those citizens.

A

ethical, moral and legal views

92
Q

Ego is Latin for:

A

the word self, self esteem or self importance.

93
Q

Having an ego is in and of itself

A

not bad, in fact, it is a quality that most good leaders have.

94
Q

When someone is said to be egotistical, the perception is

A

they have a higher view of themselves than others believe to be the truth.

95
Q

Egos get in our way when they don’t allow us to _____from people because we believe that we know more, are better or more qualified that those giving the direction or instruction

A

accept criticism, advice, orders, assignments or other things

96
Q

Egotists are often

A

those who are over confident and therefore fall prey to all of the problems associated with over confidence

97
Q

____ one’s self is the easiest way to learn, teach and live within an organization and a profession.

A

Humbling

98
Q

Each member should strive to be ____

A

safe, professional, a team player, respectful and embrace personal growth

99
Q

It is difficult to help other if having an _____

A

accident causes you to become part of the problem

100
Q

Each call should be treated as if _____ should be provided by the crews on each and every call for service.

A

it were significant at the time and the best possible customer service

101
Q

A true professional is

A

professional every time and everywhere

102
Q

It is important for crews to come together to learn, train, and practice their work skills. This action not only helps with crew bonding and continuity but also increases their skill sets so they can perform at a

A

higher level when called upon by the public we serve

103
Q

Respect is earned and you must understand that

A

you begin to build your reputation and earn respect starting day one

104
Q

When there are economic downturns

A

there is little money to continue on that road

105
Q

What does RBO Process stand for

A

Relationships by Objectives Process

106
Q

Many Departments around the country have requirements in place whereby in order to take promotional exams, the candidate must

A

already possess a degree in Fire Science

107
Q

When a member is lacking the skills to perform their job well, the Department

A

will assist them in bringing their knowledge, skills and abilities up to the required level

108
Q

Just because we’ve always done something did not make it right then

A

and if it was wrong then, it is definitely wrong today

109
Q

As a result of many factors and changes in society, like those mentioned above, and others like right to know laws, the internet and social media, the way infractions by members

A

are handled will and must change

Phoenix Fire Study Guide (13 decks)

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