Section B Flashcards
What is Obedience
Doing as you are told by someone
What is Compliance
willingly doing something based on rules that have been told by another individual
factors that affect Obedience
Rewards, Love, Respect, Fear of punishment
What is the importance of obeying orders and commands in the UPS
Following an order to perform a task / to achieve an objective
A practice to make the service efficient and disciplined
A personal quality allowing for mutual respect
5 examples of Extrinsic rewards
Praise & Respect
Medals
Extended Leave
Promotion
Pay rise
4 examples of Intrinsic rewards
Pride
Job Satisfaction
Team Spirit / Morale
Trust
5 main Consequences of disobedience
Loss of Rank
Reduction in pay
Suspension
Loss of job / Dishonourable discharge
When orders may be questioned
Whistleblowing – The process for questioning orders within the protective services
Hofling
Nurse Experiment: Would nurses intentionally cause harm to a patient if ordered by a doctor?
Burger
Milgram but PG