Section B Flashcards

1
Q

What is Obedience

A

Doing as you are told by someone

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2
Q

What is Compliance

A

willingly doing something based on rules that have been told by another individual

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3
Q

factors that affect Obedience

A

Rewards, Love, Respect, Fear of punishment

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4
Q

What is the importance of obeying orders and commands in the UPS

A

Following an order to perform a task / to achieve an objective
A practice to make the service efficient and disciplined
A personal quality allowing for mutual respect

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5
Q

5 examples of Extrinsic rewards

A

Praise & Respect
Medals
Extended Leave
Promotion
Pay rise

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6
Q

4 examples of Intrinsic rewards

A

Pride
Job Satisfaction
Team Spirit / Morale
Trust

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7
Q

5 main Consequences of disobedience

A

Loss of Rank
Reduction in pay
Suspension
Loss of job / Dishonourable discharge
When orders may be questioned
Whistleblowing – The process for questioning orders within the protective services

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8
Q

Hofling

A

Nurse Experiment: Would nurses intentionally cause harm to a patient if ordered by a doctor?

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9
Q

Burger

A

Milgram but PG

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