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PMP Training > Section 8: Role of the Project Manager > Flashcards

Section 8: Role of the Project Manager Flashcards

1
Q

Project managers manage ____ and lead ____.

A

things
people

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2
Q

Project managers get _____ while working _____ and ___-

A

things done
in the system
framework

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3
Q

Project managers are active _____.

A

listeners

we hear the message and restate it for confirmation or clarity

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4
Q

The most important skill you can have as a project manager is ____.

A

communicating

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5
Q

Formal communications

A

reports and presentations

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6
Q

Informal communications

A

emails and hallway meeting

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7
Q

vertical communications

A

follow the organizationl flowchart

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8
Q

horizontal communications

A

director-to-director etc

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9
Q

Areas in which a project manager can negotiate

A

Aim for a fair agreement
priorities
technical approach
project scope
schedule
cost
changes to the project scope, schedule or budget
vendor terms and conditions
project team member assignments and schedules
resource constraints

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10
Q

The PMPm test is a chance to

A

problem solve

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11
Q

5 stages of problem solving

A

Problem definition
Root cause analysis
Treat causes, not symptoms
Go to the problem
Don’t go to management without a proposed solution

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12
Q

Characteristics of a project manager

A

Get things done
Lead people
Manage things
Communicates
Listens
Negotiates
Solves problems

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13
Q

Project manager stakeholder influences (4)

A

Project team - directing
Organizational managers - controls resources
PMO
Steering committee - report on status and progress and set kpi’s

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14
Q

Project managers can influence the organization and also be influenced by the organization in these 7 areas

A

Policies
Modes of operations
Underlying culture
Political alliances
Differing motivations
Conflicting interests
Power struggles

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15
Q

5 areas of competency in the competency model

A

Unconsciously incompetent
Consciously incompetent
Consciously competent
Unconsciously competent
Chose Conscious Competence

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16
Q

PM’s goal is to satisfy ___ needs, ___ needs and ____ needs

A

task
team
individuals

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17
Q

PM’s goal is to ____ between the ___ and the ___.

A

liaison
project team
business strategy

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18
Q

Top 2 percent of project managers have superior ____

A

relationship and communication skills

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19
Q

The three values we should have as project managers

A

knowledge - understand project management
performance - execution
personal - behavior, effectiveness, character, leadership

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20
Q

Three communication methods

A

verbal
written
non-verbal

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21
Q

PM’s communicate ___ and _____

A

predictably
consistently

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22
Q

PM’s can share ___ and ____.

A

positive
negative news

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23
Q

Pm’s incorporate ___ channels.

A

feedback

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24
Q

3 technical skills project managers need

A

how to apply project management knowledge
knowledge areas are technical project skills - the activities you do in creating a scope, etc, chapters 4-13
business skills and business expertise (outside of the domain of the exam) - i can negotiate, roi, political capital, sales process, business value

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25
Q

Critical technical project management skills

A

understand success factors
schedule management
selected financial reports
issue log maintenance
tailor techniques and methds
plan thoroughly and prioritize
manage schedule, cost, resources and risks

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26
Q

3 things to know about strategic and business management skills

A

ability to see the high-level overview of the organization
effectively negotiate and implement decisions
knowledge of other functions such as finance, marketing and operations

27
Q

Three parts of business knowledge

A

Strategy - explain how our project affects the business
Team - work with the project sponsor, team and SMEs
Value - implement strategy to maximize business value

28
Q

8 characteristics of a good leader

A

Guide - lead people to results
Motivate - inspire and direct the project team
Negotiate - fair and balanced results
Resilience - work through issues
Communicate - 90% of project management
Solve - solve problems and quick wins
Think - critical thinking is a skill
Interpersonal - approachable and friendly

29
Q

Three aspects of emotional intelligence

A

Understand emotion and how it affects behavior
Control emotions and responses
Influence others’ emotions

30
Q

Being a visionary means being able to describe the _____.

A

products

31
Q

A visionary can make the connection between assignments and _____.

A

value

32
Q

Six leadership styles

A

Transactional
Servant
Laissez-faire
Transformational
Charismatic
Interactional

33
Q

Transactional Management is sometimes called ____.

A

Management by exception

34
Q

Characteristics of transactional management

A

All about rewards and punishments
Rewards to the top performers
Punishes the lowest
leaves the middle alone

35
Q

Characteristics of the servant leader

A

Focuses on the needs of the project team
Associated with adaptive (scrum etc)
Carries food and water

36
Q

Characteristics of a laissez-faire leader

A

team makes all the decisions
gives autonomy
leader can appear absent

37
Q

Characteristics of transformational leadership

A

inspiring and motivating
empower the team to take action
encourages innovation

38
Q

Characteristics of Charismatic leadership

A

Does the work with you
do as i do now
high energy and motivating

39
Q

Characteristics of interactional management

A

hybrid type
coaching
transactional, transformational and charisamtc

40
Q

Positional power is the power that comes with being in the position of ____.

A

project manager

41
Q

Positional power is known as _____, _____, or ______ power

A

formal
authoritative
legitimate power

42
Q

Informational power

A

Project manager controls data gathering and distribution
keep information to keep power

43
Q

Referent power

A

Stakeholders or team has already worked with the PM in the past. Can also be a way to defer to another person’s authority (CEO etc)

44
Q

Situational Power

A

Because of certain situations in the organization such as change in leadership or project team

45
Q

Personal or Charismatic Power

A

Warm personality that other people like.

46
Q

Reward Power

A

The project team sees the PM as someone who can reward them

47
Q

Ingratiating power

A

Gains favor through flattery.
This is false power as it wears down

48
Q

Pressure-based power

A

Can restrict choices to get the project team to perform

49
Q

Guilt-based power

A

Can make the team and stakeholders feel guilty in order to gain compliance

50
Q

Persuasive power

A

persuade people toward a specific outcome or decision

51
Q

Avoiding power

A

Refuses to act, get involved or make decisions

52
Q

11 kinds of power

A

positional
informational
referent
situational
ingratiating
persuasive
guilt-based
avoidance
pressure-based
reward-based
charismatic

53
Q

Leadership is about ____ ____, and management is about getting ____ ____ and ____ ____.

A

emotional intelligence
getting things done
business skills

54
Q

5 traits of leadership personality

A

Managerial
Political
Service-oriented
Social
Systemic

55
Q

Performing Integration

A

How the project is integrated with goals, tactics and visions of the organization

Working with the project sponsor to ensure that the goals of the project mesh with the goals of the organization

Projects must support the broader vision and purpose of the organization

56
Q

Process-Level Integration

A

Interrelationship among processes

57
Q

Processes are

A

predefined actions to bring about specific results

58
Q

Cognitive-level integration

A

Experience and maturity of the project manager
Insight
Leadership
Ability
Mastery of knowledge areas
Seeing problems coming

59
Q

Context-level integration

A

how the project is managed as times change
consideration for how the project environment has changed
social networking, texting and virtual teams
insight to take advantage evolving project landscapes
benefits and disruptions

60
Q

The two key aspects that are most helpful in influencing an organization are ___ and ___.

A

Communication Skills
Positive Attitude

61
Q

What are three points of the PMI Talent Traingle

A

Leadership, technical project management, and strategic and business management are the three components of the PMI Talent Triangle.

62
Q

Active problem solving begins with ______. ______ is the ability to discern between the cause and effect of the problem. ___________ looks beyond the immediate symptoms to the cause of the symptoms—which then affords opportunities for solutions.

A

Problem definition
Problem definition
Root-cause analysis

63
Q

Project communication can be summed up as ________.

A

who needs what information, when do they need it, and what’s the best modality to deliver the message

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